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cosyowl.comReviews

: 3,829Excellent

4.79

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certified since: 28/05/2019
updated on: 26/06/2022
cosyowl.com is checked and certified according to the Trusted Shops quality criteria
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certified since: 28/05/2019
updated on: 26/06/2022
cosyowl.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At cosyowl.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for cosyowl.com

982 verified reviews in the last 12 months

3,829 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


4 months ago 
I would like A better description of the various waxes, best for candles, best for containers, best for wax melts, etc, a more precise description for different wicks and why to choose a particular type/size? The shop has a great selection of accessories to help make you candles in the home or business, jugs to pour the hot wax etc, all the jugs should have a sharp spout so pouring can be easier and more precise, instead of spilling down the front of the jugs and going all over the sides and floors? Even by putting in the jug small amounts some jugs will spill but jugs with a sharp spout won't do this! Some jugs are like milk jugs good quality but really not designed for hot wax pouring? Most of these are not on this site so make sure you go for the sharper spout for hot wax pouring? It would be nice to see all the various waxes in one place, ie soy for containers, candles, wax melts under soy? Beeswax candles, containers, melts under one heading beeswax? Parrafin wax similar! parafin/soy mixture for candles, containers, melts etc so there all in an individual place and not all mixed up together? Temperatures etc listed as melt points and what's best for what? Paraffin wax gives off some unsavoury byproducts not good for the environment? So why are we using it? So more information is helpful, overall the site/shop is pretty good but could be improved The scents are good for me in the 100ml boxes but I've noticed not all the boxes have the name of what the contents are? These that do are emblazoned nicely those that are carry a small label with print so small you can barly see what the contents are without opening the box each time? So labeling could be improved or the boxes clearly labels with its contents,
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the most relevant critical review


6 months ago
I ordered online and as I live fairly local opted to collect from store oils for my Granddaughters Xmas present, the confirmation email clearly stated open till 5, I arrived at 4, the whole building is locked up for Christmas and every number you call is straight to answerphone. I send an email to CosyOwl the auto response is that they’re closed for Christmas, fair enough but why not put that on the order confirmation or when you place the order so you can make an informed choice if you’re happy to wait. I still await a response and still do not have my order.
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Reviews for cosyowl.com

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 Verified review
2 months ago 
Everything arrived and went to plan. Couldn't fault it. Will use again.
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Answer by cosyowl.com
1 month ago
Thank you for sharing this great review about our shop! We are thrilled that you enjoyed your experience.
 Verified review
1 month ago
Best supplier around for candle products. Highly recommended 👌
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 Verified review
2 months ago
really lovely smelling fragrances. A little goes a long way
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Answer by cosyowl.com
1 month ago
We are thrilled to receive such great rating, thank you.
 Verified review
1 month ago 
Good product but could possibly be a bit lower in price.
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 Verified review
1 month ago 
Arrived promptly, all glass in tact. Great company.
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 Verified review
1 month ago
Great products and service. Highly recommended 👌
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 Verified review
2 months ago
Very quick shipping and great quality products
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Answer by cosyowl.com
1 month ago
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their shopping experience
 Verified review
2 months ago
Great product, delivery could be a bit faster.
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Answer by cosyowl.com
1 month ago
Thank you for leaving us a great review! Your feedback helps us to improve service for everyone.
 Verified review
1 month ago
Good products and always delivered on time
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 Verified review
2 months ago
Price range of products and prompt service
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Answer by cosyowl.com
1 month ago
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
 Verified review
2 months ago 
Cozy Owl, everything you do is great
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Answer by cosyowl.com
1 month ago
Thank you for your review. The entire team really appreciate it.
 Verified review
1 month ago
Perfect
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 Verified review
1 month ago
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 Verified review
1 month ago
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 Verified review
2 months ago 
Déçue par le délai de livraison, surtout avec les frais de port assez conséquents. Je précise que j'ai passé ma commande le 19 avril et je l'ai reçu seulement aujourd'hui, nous sommes le 2 mai... Je ne sais pas si je vais continuer à travailler avec vous malheureusement.
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Answer by cosyowl.com
2 months ago
Je suis vraiment désolé d'apprendre que la livraison de votre commande a pris plus de temps que prévu. Je peux confirmer que votre commande a été expédiée le jour même où vous passez la commande. Malheureusement, lors du passage à la douane dans différents pays, ils peuvent parfois retarder la livraison lors du dédouanement du colis. Je suis heureux d'apprendre que vous avez maintenant reçu votre commande.
 Verified review
3 months ago
Guys, you guys I’m so so in love in your fragrance oils ! THEY ARE ADORABLE, I don’t know how to describe them, such a beautiful smells, and so very close to the real exact smells rose, ocean , lilac, watermelon, baby powder 🌼, etc. I’m so glad that i have found you and you will definitely be my suppliers from now on! Every penny spent is worthy! Thank you again Velena
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 Verified review
3 months ago
Products are excellent and dispatched quickly. Love using cosyowl and the guides are very helpful. Only thing that could be better is the flat rate for delivery. It's quite high and is the same no matter what you buy. Puts me off of getting a small item if I forgot to add it to my order.
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Answer by cosyowl.com
3 months ago
Thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
 Verified review
3 months ago
Realy nice Team. Very communicative and love to help. Also very nice Products especially the fragrances for Candle Making. Very good informations about any fragrance. I love that! Would love to see some new era fragrances here. New fancy scents which will shoot us to another level.
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 Verified review
3 months ago
I’ve waited a while until I actually used a bit of all the things I bought. Everything Cosy Owl does is well researched, knowledgeable and consistent. They are now my provider of choice for all not candle making stuff and for learning because I’m still a newbie.
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 Verified review
3 months ago
Your orders are always delivered quickly. The products are fantastic. I order fragrance oil for candles. I love your wide choice. The smells are beautiful and powerful. Would not buy from anywhere else. Thank you
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