www.electricals247.co.ukReviews:
214 reviews in the last 12 months1,164 total reviews
Excellent
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Top positive review
1 Dec 2023
Verified review
What a great company - excellent service and communications. Because the lamps I'd ordered were slightly different to those pictured on their website and the last they had in stock, they sent me details of the lamps they had prior to sending to check they suited my requirements - which they did. They were carefully packaged and arrived in absolutely perfect order. Very happy. A high standard of service from a friendly team. I am happy to highly recommend.
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Top negative review
19 Jun 2023
Verified review
Communication could be better. I ordered an item that said had been dispatched but over a week later it hadn't arrived. When I phoned I was told it was out of stock. I then received an email the following day to say it would take up to 60 days to arrive., did I want to cancel or continue. I cancelled the order
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Reviews for www.electricals247.co.uk
6 Apr 2024
Verified review
Had stock available to buy that was not in stock!
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Answer by www.electricals247.co.uk
12 days ago
Thank you for taking the time to share your experience, Hay. As your feedback helps us to improve. Customer satisfaction is our top priority, and we really regret falling short of your expectations. We hope you'll give us another chance to provide you with the service you deserve - Electricals247
27 Mar 2024
Verified review
My package was leaking when It was delivered.
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Answer by www.electricals247.co.uk
27 Mar 2024
Thank you for taking the time to share your experience, as your feedback is necessary for helping us to improve. We adhere to strict quality standards, and we're sorry to hear that your experience did not meet those standards. Our goal is to ensure every customer has a positive experience and therefore truly sorry we fell short of that commitment.
If you wish to discuss things further please call us on 02033939247 or alternatively via sales@electricals247.co.uk
10 Mar 2024
Verified review
I've already been in touch with this company there was a difference between what I thought I purchased and what I actually received so for this purchase you have a poor review Gail Pavey
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Answer by www.electricals247.co.uk
12 Mar 2024
Thank you for reaching out and providing your feedback, Gail. We're sincerely sorry to hear about the discrepancy between your expectations and what you received. We understand how frustrating that can be and apologise for any inconvenience caused. Your feedback is invaluable to us as it helps us improve our services. Your satisfaction is our priority, and we appreciate your patience and understanding. If you have any further concerns or questions, please don't hesitate to contact us via email sales@electricals247.co.uk
18 Mar 2024
Verified review
I think you should change your delivery service provider!
The service was excellent and dispatched my item the same day, unfortunately Royal Mail failed to deliver for 10 days, therefore the company refunded my money.
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Answer by www.electricals247.co.uk
19 Mar 2024
We're sorry to hear that you were dissatisfied with our delivery service provider. It's very disappointing to hear about your experience and apologise for any frustration it may have caused. We take your feedback seriously and will use it to improve our processes moving forward. If there's anything else we can help you with, don't hesitate to reach out!!
You can contact us on 02033939247or alternatively via sales@electricals247.co.uk
19 Jun 2023
Verified review
Communication could be better. I ordered an item that said had been dispatched but over a week later it hadn't arrived. When I phoned I was told it was out of stock. I then received an email the following day to say it would take up to 60 days to arrive., did I want to cancel or continue. I cancelled the order
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27 Oct 2023
Verified review
Hap hazard delivery, I had no idea when my order was going to arrive. All I got was an email with parcel number but Royal Mail tracking said they would update on day of delivery. From posting to receiving was 8 days which included a weekend.
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Answer by www.electricals247.co.uk
2 Nov 2023
We always aim to deliver a great experience, and we are gutted when we didn't meet your expectations. Please note you made your order on the 13th of October which meets our delivery promise of 2-5 working days. As a delivery attempt was made on the 20th of October but unfortunately there was no answer from you. Thanks for taking the time to bring this to our attention, in future please contact us if there are any issues via sales@electricals247.co.uk. - Electricals247
17 Sept 2023
Verified review
Long delivery. They don’t track their parcels.
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Answer by www.electricals247.co.uk
18 Sept 2023
We are deeply sorry that we didn't meet your expectations this time round. Unfortunately, when you placed your order with us we didn't receive all the correct information regarding your full delivery address, which may have been the reason our delivery partner Royal Mail had lost your parcel in transit. We also have no control over how long our delivery partners take to deliver customers parcels otherwise we would choose for you to have it immediately :). Thank you once again for placing an order with us! Next time we make sure it's a hassle-free experience. - Electricals247