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www.electricals247.co.uk
Reviews:

184 reviews in the last 12 months1,126 total reviews  

4.70
Excellent

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Top positive review

1 Dec 2023
 Verified review
What a great company - excellent service and communications. Because the lamps I'd ordered were slightly different to those pictured on their website and the last they had in stock, they sent me details of the lamps they had prior to sending to check they suited my requirements - which they did. They were carefully packaged and arrived in absolutely perfect order. Very happy. A high standard of service from a friendly team. I am happy to highly recommend.

Top negative review

19 Jun 2023
 Verified review
Communication could be better. I ordered an item that said had been dispatched but over a week later it hadn't arrived. When I phoned I was told it was out of stock. I then received an email the following day to say it would take up to 60 days to arrive., did I want to cancel or continue. I cancelled the order
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Reviews for www.electricals247.co.uk

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11 days ago
 Verified review

I think you should change your delivery service provider!

The service was excellent and dispatched my item the same day, unfortunately Royal Mail failed to deliver for 10 days, therefore the company refunded my money.
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Answer by www.electricals247.co.uk
10 days ago
We're sorry to hear that you were dissatisfied with our delivery service provider. It's very disappointing to hear about your experience and apologise for any frustration it may have caused. We take your feedback seriously and will use it to improve our processes moving forward. If there's anything else we can help you with, don't hesitate to reach out!! You can contact us on 02033939247or alternatively via sales@electricals247.co.uk
3 Feb 2024
 Verified review

Lights on website out of stock

Lights on website were not actually available from the supplier. Why advertise something that is out of stock?
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Answer by www.electricals247.co.uk
6 Feb 2024
Thank you for bringing this to our attention. We deeply apologise for the bad experience you had while ordering with us. We take pride in our products as well as service and we will ensure to meet higher expectations in the future - Electricals247
26 Dec 2023
 Verified review

Way too slow.

The order for 1 small pack of electrical screws took you 5 days to dispatch… how?? You need to get it sorted if youre hoing to get any repeat orders.
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Answer by www.electricals247.co.uk
2 Jan 2024
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make necessary improvements to ensure this doesn’t happen again. Despite the delivery not meeting your expectations we are glad you still enjoyed the quality of the screws. If there's anything else you would like to share or add about your experience, don't hesitate to contact us via sales@electricals247.co.uk
2 Jun 2023
 Verified review

Slow and poor customer service

Ordered some cable, was not in stock, waited several days to be told this and then several more whilst they went to their supplier. Supplier could not source the cable, waited several more days to be refunded. Slow and poor customer service for an item I never received.
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27 Oct 2023
 Verified review
Hap hazard delivery, I had no idea when my order was going to arrive. All I got was an email with parcel number but Royal Mail tracking said they would update on day of delivery. From posting to receiving was 8 days which included a weekend.
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Answer by www.electricals247.co.uk
2 Nov 2023
We always aim to deliver a great experience, and we are gutted when we didn't meet your expectations. Please note you made your order on the 13th of October which meets our delivery promise of 2-5 working days. As a delivery attempt was made on the 20th of October but unfortunately there was no answer from you. Thanks for taking the time to bring this to our attention, in future please contact us if there are any issues via sales@electricals247.co.uk. - Electricals247
18 Nov 2023
 Verified review
Simply deliver the items purchased. I never received anything I ordered, still waiting to see where the 2 parcels have gone.
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Answer by www.electricals247.co.uk
22 Nov 2023
We are deeply sorry you didn't receive the service you deserve, and we really appreciate you bringing this to our attention. On this occasion it was an uncommon instance and by the looks of it FedEx have let us both down. Unfortunately, we have no control on what happens with our customers parcels once they are collected by our delivery partners. Please feel free to reach out to electricals247 with any further comments, concerns, or suggestions you wish to share. - Electricals247
17 May 2023
 Verified review

demsun paint

i have already written a critical review with no response a waste of time
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17 Sept 2023
 Verified review
Long delivery. They don’t track their parcels.
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Answer by www.electricals247.co.uk
18 Sept 2023
We are deeply sorry that we didn't meet your expectations this time round. Unfortunately, when you placed your order with us we didn't receive all the correct information regarding your full delivery address, which may have been the reason our delivery partner Royal Mail had lost your parcel in transit. We also have no control over how long our delivery partners take to deliver customers parcels otherwise we would choose for you to have it immediately :). Thank you once again for placing an order with us! Next time we make sure it's a hassle-free experience. - Electricals247
19 Jul 2023
 Verified review
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Answer by www.electricals247.co.uk
1 Sept 2023
Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. Please feel free to reach out to us via email at sales@electricals247.co.uk with any comments, concerns, or suggestions you wish to share - Electricals247