www.electricals247.co.uk- Logo - reviews

www.electricals247.co.uk
Reviews:

184 reviews in the last 12 months1,126 total reviews  

4.70
Excellent

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Top positive review

1 Dec 2023
 Verified review
What a great company - excellent service and communications. Because the lamps I'd ordered were slightly different to those pictured on their website and the last they had in stock, they sent me details of the lamps they had prior to sending to check they suited my requirements - which they did. They were carefully packaged and arrived in absolutely perfect order. Very happy. A high standard of service from a friendly team. I am happy to highly recommend.

Top negative review

19 Jun 2023
 Verified review
Communication could be better. I ordered an item that said had been dispatched but over a week later it hadn't arrived. When I phoned I was told it was out of stock. I then received an email the following day to say it would take up to 60 days to arrive., did I want to cancel or continue. I cancelled the order
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Reviews for www.electricals247.co.uk

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10 Mar 2024
 Verified review
I've already been in touch with this company there was a difference between what I thought I purchased and what I actually received so for this purchase you have a poor review Gail Pavey
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Answer by www.electricals247.co.uk
12 Mar 2024
Thank you for reaching out and providing your feedback, Gail. We're sincerely sorry to hear about the discrepancy between your expectations and what you received. We understand how frustrating that can be and apologise for any inconvenience caused. Your feedback is invaluable to us as it helps us improve our services. Your satisfaction is our priority, and we appreciate your patience and understanding. If you have any further concerns or questions, please don't hesitate to contact us via email sales@electricals247.co.uk
3 days ago
 Verified review
My package was leaking when It was delivered.
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Answer by www.electricals247.co.uk
2 days ago
Thank you for taking the time to share your experience, as your feedback is necessary for helping us to improve. We adhere to strict quality standards, and we're sorry to hear that your experience did not meet those standards. Our goal is to ensure every customer has a positive experience and therefore truly sorry we fell short of that commitment. If you wish to discuss things further please call us on 02033939247 or alternatively via sales@electricals247.co.uk
3 Feb 2024
 Verified review

Lights on website out of stock

Lights on website were not actually available from the supplier. Why advertise something that is out of stock?
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Answer by www.electricals247.co.uk
6 Feb 2024
Thank you for bringing this to our attention. We deeply apologise for the bad experience you had while ordering with us. We take pride in our products as well as service and we will ensure to meet higher expectations in the future - Electricals247
26 Dec 2023
 Verified review

Way too slow.

The order for 1 small pack of electrical screws took you 5 days to dispatch… how?? You need to get it sorted if youre hoing to get any repeat orders.
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Answer by www.electricals247.co.uk
2 Jan 2024
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make necessary improvements to ensure this doesn’t happen again. Despite the delivery not meeting your expectations we are glad you still enjoyed the quality of the screws. If there's anything else you would like to share or add about your experience, don't hesitate to contact us via sales@electricals247.co.uk
19 Jun 2023
 Verified review
Communication could be better. I ordered an item that said had been dispatched but over a week later it hadn't arrived. When I phoned I was told it was out of stock. I then received an email the following day to say it would take up to 60 days to arrive., did I want to cancel or continue. I cancelled the order
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2 Jun 2023
 Verified review

Slow and poor customer service

Ordered some cable, was not in stock, waited several days to be told this and then several more whilst they went to their supplier. Supplier could not source the cable, waited several more days to be refunded. Slow and poor customer service for an item I never received.
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18 Nov 2023
 Verified review
Simply deliver the items purchased. I never received anything I ordered, still waiting to see where the 2 parcels have gone.
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Answer by www.electricals247.co.uk
22 Nov 2023
We are deeply sorry you didn't receive the service you deserve, and we really appreciate you bringing this to our attention. On this occasion it was an uncommon instance and by the looks of it FedEx have let us both down. Unfortunately, we have no control on what happens with our customers parcels once they are collected by our delivery partners. Please feel free to reach out to electricals247 with any further comments, concerns, or suggestions you wish to share. - Electricals247
17 May 2023
 Verified review

demsun paint

i have already written a critical review with no response a waste of time
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19 Jul 2023
 Verified review
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Answer by www.electricals247.co.uk
1 Sept 2023
Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. Please feel free to reach out to us via email at sales@electricals247.co.uk with any comments, concerns, or suggestions you wish to share - Electricals247