pavingstonesdirect.co.uk
Reviews:

80 reviews in the last 12 months1,509 total reviews  

4.76
Excellent

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Top positive review

27 Jul 2023
 Verified review
Having looked around online for what we wanted we decided on Paving Stones Direct due to their competitive prices. We had a query about delivery charges which they answered promptly. We picked a delivery date for within a matter of days from order, we then had messages from the delivery company to update us about a time schedule. Delivery was prompt, driver was friendly and helpful. There was a small chip in one of the tiles but to be honest it wasn't worth complaining about it. When we are ready to order more tiles for other parts of the garden we will not hesitate to go back to this company.

Top negative review

30 Jul 2023
 Verified review
Great prices, good choice of delivery options, or so we thought! Opted for delivery day but received a phone call the day before to say the pallet had arrived, nobody on to take delivery so a waste of everyone’s time because they had to come back on the scheduled day.
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Reviews for pavingstonesdirect.co.uk

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18 Jun 2023
 Verified review
Excellent service
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Answer by pavingstonesdirect.co.uk
21 Jun 2023
Hi Mark, Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
30 May 2023
 Verified review
Very quick service
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Answer by pavingstonesdirect.co.uk
1 Jun 2023
Thank you for the amazing feedback. We strive to make every experience with us exceptional, so we really appreciate it. The Paving Stones Direct team.
22 Jun 2023
 Verified review
Faultless service
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Answer by pavingstonesdirect.co.uk
23 Jun 2023
Hi Terry, thank you for the amazing feedback. We strive to make every experience with us exceptional, so we really appreciate it. The Paving Stones Direct team.
6 May 2023
 Verified review
Top class service
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Answer by pavingstonesdirect.co.uk
10 May 2023
Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
19 Sept 2023
 Verified review
Brilliant
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Answer by pavingstonesdirect.co.uk
20 Sept 2023
Hi Reece, Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
28 Oct 2023
 Verified review
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Answer by pavingstonesdirect.co.uk
30 Oct 2023
Thank you very much for the rating. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
27 Oct 2023
 Verified review
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Answer by pavingstonesdirect.co.uk
30 Oct 2023
Thank you very much for the rating. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
15 Oct 2023
 Verified review
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Answer by pavingstonesdirect.co.uk
16 Oct 2023
Thank you very much for the rating. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
4 Jul 2023
 Verified review
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Answer by pavingstonesdirect.co.uk
5 Jul 2023
Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
30 Jun 2023
 Verified review
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Answer by pavingstonesdirect.co.uk
3 Jul 2023
Thank you for the review. We strive to make every experience with us exceptional, so we really appreciate it. The Paving Stones Direct team.
28 May 2023
 Verified review
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Answer by pavingstonesdirect.co.uk
1 Jun 2023
Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
19 May 2023
 Verified review
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Answer by pavingstonesdirect.co.uk
22 May 2023
Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
30 Apr 2023
 Verified review
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Answer by pavingstonesdirect.co.uk
5 May 2023
Thank you for the amazing feedback. We strive to make every experience with us exceptional, so we really appreciate it. The Paving Stones Direct team.
20 Apr 2023
 Verified review
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Answer by pavingstonesdirect.co.uk
21 Apr 2023
Thank you very much for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team.
16 Apr 2023
 Verified review
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Answer by pavingstonesdirect.co.uk
17 Apr 2023
Thank you for the amazing feedback. We strive to make every experience with us exceptional, so we really appreciate it. The Paving Stones Direct team.
30 Jul 2023
 Verified review
Great prices, good choice of delivery options, or so we thought! Opted for delivery day but received a phone call the day before to say the pallet had arrived, nobody on to take delivery so a waste of everyone’s time because they had to come back on the scheduled day.
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Answer by pavingstonesdirect.co.uk
31 Jul 2023
Hi Lynn, we are sorry to receive this review. While we make every attempt to ensure delivery arrives when expected, due to using 3rd party couriers, they do reserve the right to delivery earlier however, in those scenarios, they are meant to inform either us so we can inform the customer or inform the customer directly. In this case, this procedure was not followed. We apologise for any inconvenience this caused. Thank you, The Paving Stones Direct team
29 Jul 2023
 Verified review

Poor customer service/false advertisement.

Ordered a product in which they said could be delivered for free. Rang up as I received an email stating I need to collect instead. They told me over phone I can’t receive delivery and that the product is not in stock. False advertisement.
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Answer by pavingstonesdirect.co.uk
31 Jul 2023
Hi Jarred, we are very sorry to receive this review. We do state on the website for customers to give us a ring before placing an order as the prices listed are collection only which is stated. If collection is not an option then we will then advise on delivery. Unfortunately in this instance, there was an error that allowed an out of stock product to be ordered. We apologise for the inconvenience this has caused. Thank you, The Paving Stones Direct team.
24 Apr 2023
 Verified review
Pallet with product on came in a disgraceful state. Not had time to check how many are damaged as of yet.
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20 Jun 2023
 Verified review

Tiles are fine, poor delivery and service

Tiles are fine, but delivery was very poor with no response regarding delivery dates.
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Answer by pavingstonesdirect.co.uk
21 Jun 2023
Thank you for leaving us your feedback, we really appreciate it. We take all feedback seriously and we will pass your comments on. The Paving Stones Direct team.
16 Jul 2023
 Verified review
Quite a few off slabs where badly chipped
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Answer by pavingstonesdirect.co.uk
18 Jul 2023
Hi Ross, thank you for taking the time to leave us a review. If you'd like to get in touch we are happy to go through our damages/replacement policy with you. The Paving Stones Direct Team