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moleonline.com
Reviews:

1,197 reviews in the last 12 months12,750 total reviews  

4.28
Good

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Top positive review

9 Jun 2023
 Verified review
Ordering was a very positive experience. Easy to order. Good price. Free delivery. My goods were delivered promptly. I would have given FIVE STARS if DHL's service wasn't so abysmal! Despite editing my address to include "deliver to side door", AND specifying a safe place, DHL completely ignored ALL instructions, and did exactly what I wanted to avoid! 5 or 6 hours ahead of delivery, I received a text from DHL, giving a 1 hour time slot (They were nearly an hour early!) As they threatened to leave my parcel with a neighbour if I wasn't at home, I followed the link in the text to nominate a safe place. Being disabled, and knowing that the delivery items were heavy, I didn't want to have to retrieve from a neighbouring house, and I was at home all day. I ticked the "other" box, and requested that the courier knock at and leave package at the side door! This was received by DHL and confirmed, BUT DHL decided to leave the very heavy boxes on the step in front of my FRONT DOOR. This was a health and safety issue, as the boxes were left blocking my door. I had NO IDEA that they were there, and it's lucky that they were not stolen, as they were in FULL VIEW of all passers by and traffic. When I received a text, saying that I (my name) had accepted delivery, I was concerned, as I thought that they must have been delivered to the wrong address, but then I saw the photograph, showing the boxes in front of my door. I can't even open the front door, as the lock is jammed. I always use the side door. WHY could they not just have followed the instructions? I spent 45 minutes STRUGGLING to unpack my items, one handed, supporting myself with my stick, and IN FULL VIEW of anyone passing, and then having to bring each individual item back around the house to my side door, in order to bring them indoors. This was TOTALLY UNNECESSARY! All DHL had to do was READ my address and my instructions. I was in agony for the next 4 days. I complained to DHL, but they have completely ignored me! I probably won't order from Mole Online again, and it is solely because of DHL.

Top negative review

19 Jan 2024
 Verified review
The items I purchased were shown as in stock at time of ordering and the delivery information stated that delivery would be 3 - 5 working days. A week after placing the order, I had not received any dispatch confirmation so sent a query asking for an update. Within 24 hours I received an automated mail stating my order had been dispatched with a link to track it. The link didn’t work, so I sent another query asking for a new link. The next day I received a response to my initial query to inform me my order would be dispatched that day! The following day I received a response to my second query about the tracking link which included a tracking number. I then received my order later the same day. Overall, the experience was ok as I received my order and the product is good. However, the delivery and communication to customers isn’t so good. I’ve spoken to other people that have ordered from them online and they’ve stated that they have had similar experiences.
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Reviews for moleonline.com

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Latest first
11 Mar 2024
 Verified review
Prompt delivery
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Answer by moleonline.com
12 Mar 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
11 Mar 2024
 Verified review
Delivery on time and left in secure place.
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Answer by moleonline.com
12 Mar 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
11 Mar 2024
 Verified review
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Answer by moleonline.com
12 Mar 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
11 Mar 2024
 Verified review
Product could have arrived quicker.
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Answer by moleonline.com
12 Mar 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
10 Mar 2024
 Verified review

Molelik

The order arrived in good time. I would have given 5 stars but I still have not had a proper tax receipt.
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Answer by moleonline.com
11 Mar 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
10 Mar 2024
 Verified review
Great products good delivery time
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Answer by moleonline.com
11 Mar 2024
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
10 Mar 2024
 Verified review
I brought feed 25 kgs maise online. It came very quick and very well wrapped.
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Answer by moleonline.com
11 Mar 2024
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
10 Mar 2024
 Verified review
I ordered bird nuts. They are good quality and as it was free delivery it was even better value!
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Answer by moleonline.com
11 Mar 2024
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
10 Mar 2024
 Verified review
Good service
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Answer by moleonline.com
11 Mar 2024
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
9 Mar 2024
 Verified review
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Answer by moleonline.com
11 Mar 2024
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
9 Mar 2024
 Verified review
Advertising and taking payments for products not available Twice this has happened I have ordered and paid for items , later to be refunded
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Answer by moleonline.com
11 Mar 2024
Thank you for taking the time to leave us a review and apologies for any inconvenience caused. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Our Customer Service team will be more than happy to discuss your feedback further and they can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com. Kind regards, The Mole Online Team
9 Mar 2024
 Verified review

Absolutely above and beyond perfect

Absolutely above and beyond
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Answer by moleonline.com
11 Mar 2024
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
9 Mar 2024
 Verified review
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Answer by moleonline.com
11 Mar 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
8 Mar 2024
 Verified review

Out of stock!!

Took 6 days to inform me that the main part of my order was out of stock. The website needs to be updated so I can't order out of stock goods and if it happens you need to inform the customer straight away not 6 days later.
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Answer by moleonline.com
11 Mar 2024
Thank you for taking the time to leave us a review and apologies for any inconvenience caused. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Our Customer Service team will be more than happy to discuss your feedback further and they can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com. Kind regards, The Mole Online Team
8 Mar 2024
 Verified review
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Answer by moleonline.com
11 Mar 2024
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
8 Mar 2024
 Verified review
Ordering process is easy enough delivery times could be better it took a week to dispatch and in the current climate companies are dispatching the same day. Item was delivered well packed.
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Answer by moleonline.com
11 Mar 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
5 Mar 2024
 Verified review

Fantastic service.

Hikoki grinder at a breath takingly good price and delivered in a timely manner. Great service
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Answer by moleonline.com
5 Mar 2024
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
4 Mar 2024
 Verified review
Excellent quality stock carried by Mole Valley Farmers, really good friendly service in store and reasonable prices. They will be my first port of call in the future.
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Answer by moleonline.com
5 Mar 2024
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
4 Mar 2024
 Verified review
Great service. Quality product. Free delivery.
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Answer by moleonline.com
4 Mar 2024
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
4 Mar 2024
 Verified review
Customer service is excellent
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Answer by moleonline.com
4 Mar 2024
Thanks for sharing such positive feedback. We’re happy that you enjoyed your shopping experience with us. Kind regards, The Mole Online Team