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moleonline.com
Reviews:

1,197 reviews in the last 12 months12,750 total reviews  

4.28
Good

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Top positive review

9 Jun 2023
 Verified review
Ordering was a very positive experience. Easy to order. Good price. Free delivery. My goods were delivered promptly. I would have given FIVE STARS if DHL's service wasn't so abysmal! Despite editing my address to include "deliver to side door", AND specifying a safe place, DHL completely ignored ALL instructions, and did exactly what I wanted to avoid! 5 or 6 hours ahead of delivery, I received a text from DHL, giving a 1 hour time slot (They were nearly an hour early!) As they threatened to leave my parcel with a neighbour if I wasn't at home, I followed the link in the text to nominate a safe place. Being disabled, and knowing that the delivery items were heavy, I didn't want to have to retrieve from a neighbouring house, and I was at home all day. I ticked the "other" box, and requested that the courier knock at and leave package at the side door! This was received by DHL and confirmed, BUT DHL decided to leave the very heavy boxes on the step in front of my FRONT DOOR. This was a health and safety issue, as the boxes were left blocking my door. I had NO IDEA that they were there, and it's lucky that they were not stolen, as they were in FULL VIEW of all passers by and traffic. When I received a text, saying that I (my name) had accepted delivery, I was concerned, as I thought that they must have been delivered to the wrong address, but then I saw the photograph, showing the boxes in front of my door. I can't even open the front door, as the lock is jammed. I always use the side door. WHY could they not just have followed the instructions? I spent 45 minutes STRUGGLING to unpack my items, one handed, supporting myself with my stick, and IN FULL VIEW of anyone passing, and then having to bring each individual item back around the house to my side door, in order to bring them indoors. This was TOTALLY UNNECESSARY! All DHL had to do was READ my address and my instructions. I was in agony for the next 4 days. I complained to DHL, but they have completely ignored me! I probably won't order from Mole Online again, and it is solely because of DHL.

Top negative review

19 Jan 2024
 Verified review
The items I purchased were shown as in stock at time of ordering and the delivery information stated that delivery would be 3 - 5 working days. A week after placing the order, I had not received any dispatch confirmation so sent a query asking for an update. Within 24 hours I received an automated mail stating my order had been dispatched with a link to track it. The link didn’t work, so I sent another query asking for a new link. The next day I received a response to my initial query to inform me my order would be dispatched that day! The following day I received a response to my second query about the tracking link which included a tracking number. I then received my order later the same day. Overall, the experience was ok as I received my order and the product is good. However, the delivery and communication to customers isn’t so good. I’ve spoken to other people that have ordered from them online and they’ve stated that they have had similar experiences.
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Reviews for moleonline.com

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9 Feb 2024
 Verified review
THE PRODUCT WAS EVERYTHING I HOPED IT WOULD BE
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Answer by moleonline.com
12 Feb 2024
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
26 Feb 2024
 Verified review
No fuss purchase and arrived in a sturdy box
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Answer by moleonline.com
27 Feb 2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
14 Feb 2024
 Verified review
Quick and easy to order and delivery on time
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Answer by moleonline.com
14 Feb 2024
We’re happy to hear that you’re pleased with your order and thank you for taking the time to leave us a review. Kind regards, The Mole Online Team
9 Feb 2024
 Verified review
Sunflower hearts came quickly so thank you!
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Answer by moleonline.com
12 Feb 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
7 Feb 2024
 Verified review
Ordered grow bags and soil for my mother.
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Answer by moleonline.com
7 Feb 2024
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
6 Feb 2024
 Verified review
Easy to use online shop and great delivery
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Answer by moleonline.com
6 Feb 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
19 Feb 2024
 Verified review
Straight forward and delivered within time
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Answer by moleonline.com
19 Feb 2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
22 Feb 2024
 Verified review
Deliveries not made within stated period
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Answer by moleonline.com
24 Feb 2024
Thank you for taking the time to leave a review. We continuously work to try and create a positive customer experience, and we’re sorry to hear that we missed the mark. If you would like to share any further feedback our Customer Service team can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com and they will be more than happy to take any feedback onboard and we hope we can use this to improve our services going forward. Kind regards, The Mole Online Team
10 Feb 2024
 Verified review
Brilliant service as always. Thank you.
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Answer by moleonline.com
12 Feb 2024
Thanks for sharing such positive feedback. We’re happy that you enjoyed your shopping experience with us. Kind regards, The Mole Online Team
6 Feb 2024
 Verified review
Very pleased with my purchase thank you.
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Answer by moleonline.com
6 Feb 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
24 Feb 2024
 Verified review
Delivered on time and well packaged.
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Answer by moleonline.com
27 Feb 2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
14 Feb 2024
 Verified review
Great service and product, thanks
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Answer by moleonline.com
19 Feb 2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
5 Feb 2024
 Verified review
Good value, hassle free delivery.
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15 Feb 2024
 Verified review
More information about delivery
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Answer by moleonline.com
19 Feb 2024
Thank you for taking the time to leave us a review. We really value our customers feedback and please rest assured your comments will be taken onboard. Kind regards, The Mole Online Team
3 Feb 2024
 Verified review
Excellent price & good service.
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Answer by moleonline.com
5 Feb 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
7 Feb 2024
 Verified review

After purchased Late delivery

After purchased Late delivery
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Answer by moleonline.com
7 Feb 2024
thank you for taking the time to leave us a review. We really value our customers feedback and please rest assured your comments will be taken onboard. Kind regards, The Mole Online Team
1 Feb 2024
 Verified review
Very good and prompt service
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Answer by moleonline.com
2 Feb 2024
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
29 Jan 2024
 Verified review

Great service

Great comms, quick delivery
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Answer by moleonline.com
29 Jan 2024
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
2 Feb 2024
 Verified review
Delivery by date promised
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Answer by moleonline.com
5 Feb 2024
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
23 Feb 2024
 Verified review
Great service as always
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Answer by moleonline.com
24 Feb 2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team