Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Most relevant positive review
3 Mar 2024
Verified review
We have been using mole for a while now and at the start our dog who needs grain free etc the wet and dry food used to come really quickly but I would say in the last 6 months even though we order the food in plenty of time we can run out due to the time it takes to send out the food I would also recommend that if there is a delay in one of the products then it would be nice to contact the customer as one time it took nearly 3weeks to receive our order due to the dry food being out of stock but they really should have contacted us and sent out the wet instead but overall the staff are pleasant to deal with and helpful
The items I purchased were shown as in stock at time of ordering and the delivery information stated that delivery would be 3 - 5 working days.
A week after placing the order, I had not received any dispatch confirmation so sent a query asking for an update. Within 24 hours I received an automated mail stating my order had been dispatched with a link to track it. The link didn’t work, so I sent another query asking for a new link. The next day I received a response to my initial query to inform me my order would be dispatched that day! The following day I received a response to my second query about the tracking link which included a tracking number. I then received my order later the same day. Overall, the experience was ok as I received my order and the product is good. However, the delivery and communication to customers isn’t so good. I’ve spoken to other people that have ordered from them online and they’ve stated that they have had similar experiences.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for moleonline.com
Filter
Rating
Sort by
Relevance
27 Jun 2024
Verified review
quick delivery good product well packed
Report review
Answer by moleonline.com
1 Jul 2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
26 Jun 2024
Verified review
Competively priced and prompt delivery
Report review
Answer by moleonline.com
1 Jul 2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
26 Jun 2024
Verified review
Good service. Delighted with my wellies
Report review
Answer by moleonline.com
26 Jun 2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
10 Jun 2024
Verified review
I ordered 3 packs of cat food and got 1
Report review
Answer by moleonline.com
11 Jun 2024
Thank you for taking the time to leave us a review and apologies for any inconvenience caused. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Our Customer Service team will be more than happy to discuss your feedback further and they can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com. Kind regards, The Mole Online Team
5 Apr 2024
Verified review
Always use this company for my dog food
Report review
Answer by moleonline.com
8 Apr 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
24 Jan 2024
Verified review
Great customer service, quick delivery
Report review
Answer by moleonline.com
24 Jan 2024
Thanks for sharing such positive feedback. We’re happy that you enjoyed your shopping experience with us. Kind regards, The Mole Online Team
10 Nov 2023
Verified review
Dry dog food.
Good service delivery brill Thank you.
Report review
Answer by moleonline.com
13 Nov 2023
We’re happy to hear that you’re pleased with your order and thank you for taking the time to leave us a review. Kind regards, The Mole Online Team
9 Nov 2023
Verified review
All goods available and timely delivery
Report review
Answer by moleonline.com
13 Nov 2023
Thanks for sharing such positive feedback. We’re happy that you enjoyed your shopping experience with us. Kind regards, The Mole Online Team
21 Jun 2024
Verified review
Good products great service and price
Report review
Answer by moleonline.com
21 Jun 2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
5 Jun 2024
Verified review
Great range of products, great prices
Report review
Answer by moleonline.com
5 Jun 2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
1 Jun 2024
Verified review
Competitive prices, quick deliveries.
Report review
Answer by moleonline.com
3 Jun 2024
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
9 Apr 2024
Verified review
Arrived on time and securely packaged.
Report review
Answer by moleonline.com
10 Apr 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
5 Apr 2024
Verified review
Seem to have problems with most orders
Report review
Answer by moleonline.com
16 Apr 2024
Thank you for taking the time to leave us a review and apologies for any inconvenience caused. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Our Customer Service team will be more than happy to discuss your feedback further and they can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com. Kind regards, The Mole Online Team
25 Mar 2024
Verified review
Good customer service prompt delivery
Report review
Answer by moleonline.com
26 Mar 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
17 Mar 2024
Verified review
Great price, well packaged. Excellent.
Report review
Answer by moleonline.com
18 Mar 2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
4 Mar 2024
Verified review
Easy ordering. No hassle delivery. A++
Report review
Answer by moleonline.com
4 Mar 2024
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
17 Dec 2023
Verified review
Good prices and selection of products
Report review
Answer by moleonline.com
18 Dec 2023
We’re happy to hear that you’re pleased with your order and thank you for taking the time to leave us a review. Kind regards, The Mole Online Team
20 Nov 2023
Verified review
All arrived on time .. love this store
Report review
Answer by moleonline.com
20 Nov 2023
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
14 Nov 2023
Verified review
Great products, service and delivery!
Report review
Answer by moleonline.com
15 Nov 2023
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
4 Nov 2023
Verified review
Delivery was poor. Had to chase order.
Report review
Answer by moleonline.com
6 Nov 2023
Thank you for your feedback. We value all our customers feedback and this will be passed back to the team. If you would like to talk to some one from our customer services team please call into our contact centre on 01769 576415 and one of our team will be on hand.