vintagewineandport.co.uk
Reviews:

676 reviews in the last 12 months3,929 total reviews  

4.88
Excellent

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Top positive review

2 Feb 2024
 Verified review
As a first time customer I found the site user friendly , clear and easy to navigate. I changed my plans to be available for DHL delivery slot as a signature is required. I received a mobile message stating delivery had been made. I saw the van driver drive off, without ringing my doorbell or leaving any message. I eventually got through to DHL on my 3rd attempt, then discovered my wine dumped at the side of my house. Not impressed.

Top negative review

1 Jul 2023
 Verified review
I ordered a vintage bottle of port as a gift for a retirement party. Unfortunately, this company uses a poor courier service and despite ordering the product a full week before it was needed and paying for express 1-2 days delivery, the port did not arrive in time. I pleaded with the company to send a replacement so that I had the gift in time but they refused, saying it needed to be returned by the courier or reported lost before they would refund me. They did agree to refund me eventually but too late to find a replacement gift prior to the party.
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Reviews for vintagewineandport.co.uk

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13 days ago
 Verified review
No problem at all with the product or service. Very good. I had paid extra to have the gift delivered specifically on my Son's birthday though and the company were let down badly by DHL who actually delivered it 3 days late.
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Answer by vintagewineandport.co.uk
11 days ago
Thank you for taking the time to leave us with your review Charles, we are pleased that you're happy with our products and services and I do apologise that due to unforeseen circumstances DHL could not deliver on the Saturday service as scheduled. I can see that a refund has been actioned for the extra postage you have paid and we do hope that despite the delay your son enjoys his lovely gift. Kind regards, Vintage Wine and Port
7 days ago
 Verified review
Bottle labelling. The bottle supplied which was a 1978 vintage port was a gift for a friend. the bottle looked totally different to what was ordered from the website and looked really tacky compared to what was pictured.
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Answer by vintagewineandport.co.uk
3 days ago
Dear Nick, thank you for taking the time to leave us with your feedback. All our photographs for the website are taken by our cellar manager here and our conditions report is available to read on all products. If you would like to contact us further regarding this, please do email us. Kind regards, Vintage Wine and Port
3 Mar 2024
 Verified review
Apple Pay…
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Answer by vintagewineandport.co.uk
4 Mar 2024
Thank you John for your first order with us. While we do not have Apple Pay as an available payment method, we have several other options. We hope the rest of your experience with us is five stars! Kind regards, Vintage Wine and Port
23 Feb 2024
 Verified review
pacakge arrived damaged. reached out to get box exchanged but company didnt reply in time for replacement box to arrive by the needed date
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Answer by vintagewineandport.co.uk
23 Feb 2024
Dear Cristian, thank you for your honest review. We are sorry that the gift box arrived damaged and we were unable to ship a replacement box to arrive the next day as our courier had already collected the outgoing parcels. Instead, we action a refund for the gift box, the only option in this situation. We do hope the recipient enjoys their lovely Graham's Port. Kind regards, Vintage Wine and Port
15 Dec 2023
 Verified review

Maynard's 1992 Port had a seized, crumbly cork

I ordered 2 bottles of port. One, Maynard's 1992, had a seized cork which crumbled at the first attempt to remove it. I then managed to extract it bit by bit, in about 30 pieces altogether, and having to push in the final part. I have tried filtering the emails but small particles of cork still appear in the port. I have photos.
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Answer by vintagewineandport.co.uk
29 Dec 2023
Dear Richard, A fragile cork is very common with older bottles, where the liquid has been in contact with cork for a long period of time. We recommend that the pieces of cork should be strained as part of the decanting process, this can be done using a muslin cloth which will not allow any small fragments or sediment through. These recommendations are reiterated inside the booklet that comes with the bottle. Kind regards, Vintage Wine and Port
1 Jul 2023
 Verified review

Product failed to arrive

I ordered a vintage bottle of port as a gift for a retirement party. Unfortunately, this company uses a poor courier service and despite ordering the product a full week before it was needed and paying for express 1-2 days delivery, the port did not arrive in time. I pleaded with the company to send a replacement so that I had the gift in time but they refused, saying it needed to be returned by the courier or reported lost before they would refund me. They did agree to refund me eventually but too late to find a replacement gift prior to the party.
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Answer by vintagewineandport.co.uk
10 Jul 2023
Thank you for taking the time to leave a review. We are very sorry that, due to unforeseen circumstances, there was a delay in the delivery of this parcel. Our customer service team have been working very hard to ensure the delivery of this parcel to you and your neighbour with constant updates and communication. As advised via email, a full refund had been actioned within 7 days from ordering this product. Kind regards, Vintage Wine and Port
9 May 2023
 Verified review
Delivery came a lot quicker than the estimated time (By nearly 5 days!) so my gift arrived too early, before the receivers birthday. They also didn't include the gift note which then ruined the premise behind the gift and the receiver then did not know who it was from. Disappointing.
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Answer by vintagewineandport.co.uk
9 May 2023
Thank you for taking the time to leave us with a review Laura. I am sorry that you feel your delivery arrived too quickly. Standard orders dispatch time can be up to five working days, but our team work very hard to ensure all deliveries arrive in a prompt manner. I am sorry you feel we were too efficient in the instance and that this was deserving of a one star review. In regards to the gift note, I have confirmed with the packing team that none were left behind on the date of dispatch. We send every wine with a card that is tied around the neck of the bottle; your gift message will have been included inside this. If you would like to contact us regarding your comments please feel free to do so to customercare@vintagewineandport.co.uk Kind regards, Vintage Wine and Port
5 Aug 2023
 Verified review

haven’t received my order

Still haven’t received my order which I ordered two weeks ago. Also no response from costumer service
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Answer by vintagewineandport.co.uk
7 Aug 2023
Dear Markus, thank you for taking the time to leave us with a review. However, we do not believe this accurately reflects the situation. Upon tracking your order I can see delivery was attempted the next working day however DHL could not gain access to the property, this also occurred on the next delivery attempt. Since then you have requested delivery to your local service point, which has resulted in a slight delay in the depot while they amended the address label for you. In regards to your comment that you have not received a response from our customer service team, having looked under your email address we can only see one email coming through from you which was on Saturday the 5th at 10:59am.. six minutes after you'd posted this review. As our office is closed over the weekend, our team has responded to you this morning and has confirmed that your parcel is out for delivery today to your selected collection point. We do hope you enjoy your order. Kind regards, Vintage Wine and Port
13 Apr 2023
 Verified review
Shipping price for one bottle of port @ £6.99 seems exorbitant.
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Answer by vintagewineandport.co.uk
13 Apr 2023
Thank you for your review Tom. Our UK Standard courier cost of £6.95 is the set price for all orders under £100.00 and covers multiple bottle orders. We have kept our courier prices at the very lowest we can offer to our customers. I am pleased to see that your order arrived safely at your address within 24 hours of dispatch, we do hope you enjoy your lovely Late Bottled 2014 Fonseca. Kind regards, Vintage Wine and Port
10 Jul 2023
 Verified review
Making sure deliverers get signature Not just leave
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Answer by vintagewineandport.co.uk
12 Jul 2023
Dear Lynda, Thank you for taking the time to leave us with your feedback. Our selected courier has been made aware of your individual experience regarding this particular delivery. All customer feedback is appreciated so that we can all continue to make improvements. We are pleased that your parcel is safely with you. Kind regards, Vintage Wine and Port