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Top positive review
2 Feb 2024
Verified review
As a first time customer I found the site user friendly , clear and easy to navigate.
I changed my plans to be available for DHL delivery slot as a signature is required. I received a mobile message stating delivery had been made. I saw the van driver drive off, without ringing my doorbell or leaving any message. I eventually got through to DHL on my 3rd attempt, then discovered my wine dumped at the side of my house. Not impressed.
I ordered a vintage bottle of port as a gift for a retirement party. Unfortunately, this company uses a poor courier service and despite ordering the product a full week before it was needed and paying for express 1-2 days delivery, the port did not arrive in time. I pleaded with the company to send a replacement so that I had the gift in time but they refused, saying it needed to be returned by the courier or reported lost before they would refund me. They did agree to refund me eventually but too late to find a replacement gift prior to the party.
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Reviews for vintagewineandport.co.uk
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28 Mar 2024
Verified review
Superb customer service.
Bottle of 1964 wine had a broken seal and cork disintegrated on arrival. I sent an email of complaint and within minutes I had a notification from DHL to say another bottle was on the way, followed by a customer service email to confirm. 60th birthday treat saved!!
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Answer by vintagewineandport.co.uk
2 Apr 2024
Dear Andrew,
Thank you for your kind five star review, it is unfortunate that sometimes an older cork can be compromised during transit, which is why we are unique in offering our guarantee. I am pleased we were able to resolve the issue for you.
Kind regards,
Vintage Wine and Port
29 Mar 2024
Verified review
I ordered from Germany as a birthday present to be delivered in the UK. And it worked very uncomplicated, fast and reliable. It was delivered within the anounced time frame and for this it arrived at the right time. Also the wine was as described and shown on the picture.
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Answer by vintagewineandport.co.uk
2 Apr 2024
Thank you very much for taking the time to leave us with your kind review and five star rating. We are very pleased to hear that you are happy with our services and your recipient received they're lovely gift on time.
Kind regards,
Vintage Wine and Port
26 Mar 2024
Verified review
I was told a signature was required!
I was told a signature was required so I stayed in but the package was left on the door step. I checked on the door bell CCTV and no attempt to ring the doorbell took place.
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Answer by vintagewineandport.co.uk
26 Mar 2024
Thank you for your review David, while we do advise that a signature is preferable for delivery we do also offer an option to leave with a neighbour, or to leave in a safe location if selected. I can see the parcel was delivered safely the next working day and I do hope you enjoy your bottle of Graham's 1970 Vintage Port.
Kind regards,
Vintage Wine and Port
25 Mar 2024
Verified review
Speedy delivery and well packed. Any problems get sorted by Tony and the team quickly. Port's come with a little personal tasting note as well which is always appreciated.
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Answer by vintagewineandport.co.uk
26 Mar 2024
Thank you Zac for your kind five star rating! We are always happy to help and we are so pleased to hear that you are happy with our services all round!
Kind regards,
Vintage Wine and Port
3 Apr 2024
Verified review
Excellent products and service
I have purchased from Vintage Port and Wine a number of times and the service is excellent, prompt and the product choice is first-rate.
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Answer by vintagewineandport.co.uk
3 Apr 2024
Thank you very much Mark, we are so pleased to see a happy returning customer!
Kind regards,
Vintage Wine and Port
13 days ago
Verified review
Great help choosing products
I was impressed by the detailed help given by phone to choose the right gifts. It was also great to be able to have next day delivery.
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Answer by vintagewineandport.co.uk
10 days ago
Thank you very much for taking the time to leave us with a kind five star rating. Our wine expert is always happy to offer advise when selecting a gift :)
Kind regards,
Vintage Wine and Port
13 days ago
Verified review
Fantastic range of ports and wines. Also great vintage selections for special presents.
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Answer by vintagewineandport.co.uk
13 days ago
Thank you very much for taking the time to leave us with your kind comments and five star review!
Kind regards,
Vintage Wine and Port
23 Mar 2024
Verified review
Comprehensive inventory. And based on previous purchases, quality attentive service
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Answer by vintagewineandport.co.uk
26 Mar 2024
Thank you Mark for taking the time to leave us with your five star review. We are so pleased to read that you are happy with our services and products.
Kind regards,
Vintage Wine and Port
9 days ago
Verified review
Great selection of wines and accessories, and prompt delivery at an affordable price
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Answer by vintagewineandport.co.uk
9 days ago
Thank you Harry for your kind five star rating and review.
Kind regards,
Vintage Wine and Port
4 days ago
Verified review
Recommend
Well packaged, prompt delivery, and
I've enjoyed the wine thankyou. Recommend.
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Answer by vintagewineandport.co.uk
3 days ago
Thank you for taking the time to leave us with your five star rating and review!
Kind regards,
Vintage Wine and Port
1 Apr 2024
Verified review
Unique products, adequate prices, high quality service - reliable supplier!
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Answer by vintagewineandport.co.uk
2 Apr 2024
Thank you very much for your five star review, we are so pleased to hear that you are happy with our products and services.
Kind regards,
Vintage Wine and Port
20 Mar 2024
Verified review
The range of products is really impressive and great value for the price!
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Answer by vintagewineandport.co.uk
21 Mar 2024
Thank you very much Luke for taking the time to leave us with your kind five star review!
Kind regards,
Vintage Wine and Port
4 days ago
Verified review
Very quick and easy to deal with service, very well presented product.
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Answer by vintagewineandport.co.uk
3 days ago
Thank you for your kind five star review, we are so pleased to hear that you are happy with our services.
Kind regards,
Vintage Wine and Port
27 Mar 2024
Verified review
Such an easy site to navigate & prices seem reasonable. recommended
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Answer by vintagewineandport.co.uk
27 Mar 2024
Thank you very much John for your five star review, we are so pleased to hear that you found our website to be user friendly.
Kind regards,
Vintage Wine and Port
10 days ago
Verified review
Great service and communication. The port is rather good as well!
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Answer by vintagewineandport.co.uk
10 days ago
Thank you very much for your five star rating Stephen, we are so pleased to hear that you are happy with our services and products!
Kind regards,
Vintage Wine and Port
6 days ago
Verified review
EXCELLENT VALUE; VERY EFFICIENT; SUPERB RANGE; DEEP KNOWLEDGE.
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Answer by vintagewineandport.co.uk
3 days ago
Thank you very much Clive for taking the time to leave us with your five star rating!
Kind regards,
Vintage Wine and Port
22 Mar 2024
Verified review
Exactly as described and photographed with very fast delivery!
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Answer by vintagewineandport.co.uk
26 Mar 2024
Thank you Stephen for taking the time to leave us with your kind five star review, we are so pleased to hear that you are happy with our services.
Kind regards,
Vintage Wine and Port
20 Mar 2024
Verified review
Customer service and detail. Speedy dispatch. Easy to use site
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Answer by vintagewineandport.co.uk
20 Mar 2024
Thank you Ruth for your kind five star review!
Kind regards,
Vintage Wine and Port
30 Mar 2024
Verified review
Great range available, easy payment, and quick delivery.
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Answer by vintagewineandport.co.uk
2 Apr 2024
Thank you for taking the time to leave us with your kind feedback and five star rating!
Kind regards,
Vintage Wine and Port
3 Apr 2024
Verified review
Item as described and wrapped well for quick delivery
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Answer by vintagewineandport.co.uk
3 Apr 2024
Thank you very much Karen for your five star review!
Kind regards,
Vintage Wine and Port
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