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certified since: 13/07/2018
updated on: 07/07/2022
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Reviews for millesima.co.uk
This is how we ensure that reviews come from real consumers.
the most relevant positive review
3 months ago
Had exactly what I wanted, great communication and super fast delivery to the UK (ordered at the weekend, processed Monday and delivered on Wednesday). Extremely well packed. I am very surprised to see some of the negative reviews from people waiting for wine. It is very clear on the website that if you choose standard delivery service is currently suspended and your order will be held until delivery is resumed. The option to select express delivery and pay for it is very clear. I will definitely buy again. Very impressed.
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the most relevant critical review
4 months ago
I ordered wine from different sourcing companies across europe. All delivered timely. I still wait milessima wine. ( one case from november) they not only keep you informed but also send emails trying to make you feel terrible about your request. And all they wrote forv pages in response are absolute nonsense. Million marketing materials came to my home yet no wine i ordered. I strongly discourage you.
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Reviews for millesima.co.uk
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Verified review
9 days ago
Millesima have great wines, but I'm worried my wine will not be delivered. The delivery is 6 months overdue.
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Answer by millesima.co.uk
7 days ago
Dear Customer,
Thank you for taking the time to review our company. Our customer service recently uptated you by email informing that your order has now reached UK. However our partner LCB has to proceed with the stock entry process and it takes a certain time considering the volumes they have.
We apologize for the time it takes, please be sure we do our best to speed up the process and we will get back to you as soon as possible with further information about the delivery process and leadtime.
Yours Sincerely,
Millesima Team
Verified review
3 months ago
Had exactly what I wanted, great communication and super fast delivery to the UK (ordered at the weekend, processed Monday and delivered on Wednesday). Extremely well packed. I am very surprised to see some of the negative reviews from people waiting for wine. It is very clear on the website that if you choose standard delivery service is currently suspended and your order will be held until delivery is resumed. The option to select express delivery and pay for it is very clear. I will definitely buy again. Very impressed.
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Verified review
4 months ago
Ordered a bottle over a year ago and still not received
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Answer by millesima.co.uk
4 months ago
Dear Customer,
As advised on our website and on your invoice when you placed your order, standard deliveries are on hold, we will hold your order safely until we can resume our service. You also had the possibility to cancel your order and get immediate refund. Our customer service recently uptated you by email informing that your order has now reached our UK partner's warehouse. We apologize for the time it takes, please be sure we do our best to get back to you as soon as possible with further information about the delivery process and leadtime.
Yours Sincerely,
Millesima Team
Verified review
4 months ago
I ordered wine from different sourcing companies across europe. All delivered timely. I still wait milessima wine. ( one case from november) they not only keep you informed but also send emails trying to make you feel terrible about your request. And all they wrote forv pages in response are absolute nonsense. Million marketing materials came to my home yet no wine i ordered. I strongly discourage you.
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Answer by millesima.co.uk
4 months ago
Dear Customer,
As advised on our website and on your invoice when you placed your order, "standard (free) deliveries are on hold until 2022 and some express options are available with additional fee. Should you choose the standard delivery option, we will hold your orders safely until we can resume our service." You have choosen to keep the standard option. You also had the possibility to cancel your order and get immediate refund.
Our customer service recently uptated you by email informing that your order has now reached our UK partner's warehouse.
We apologize for the time it takes, please be sure we do our best to get back to you as soon as possible with further information about the delivery process and leadtime.
Yours Sincerely,
Millesima Team
Verified review
4 months ago
Pity about the delivery arrangements still in progress!
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Answer by millesima.co.uk
4 months ago
Dear Customer,
As advised on our website and on your invoice when you placed your order, "standard (free) deliveries are on hold until 2022 and some express options are available with additional fee. Should you choose the standard delivery option, we will hold your orders safely until we can resume our service." You have choosen to keep the standard option. You also had the possibility to cancel your order and get immediate refund.
Our customer service recently uptated you by email informing that your order has now reached our UK partner's warehouse.
We apologize for the time it takes, please be sure we do our best to get back to you as soon as possible with further information about the delivery process and leadtime.
Yours Sincerely,
Millesima Team