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certified since: 01/08/2013
updated on: 06/07/2022
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Reviews for worktop-express.co.uk
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the most relevant positive review
1 month ago
I ordered my kitchen from IKEA and while the units arrived on time, the bespoke worktops just kept being delayed and delayed. After 6 weeks, 5 delayed deliveries and no sign of them materialising, I was forced to cancel the order and the kitchen installation came to a complete standstill for weeks. I found Worktop Express online and they had a fantastic range of non-standard size worktops. Grey Haze Andromeda is lovely and suits the wood and grey green of my new kitchen beautifully. The best bit? They were ordered and delivered within 48 hours. Excellent service! My installer also said that they're very good quality. Thank you!
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the most relevant critical review
3 months ago
I ordered 2 worktops and requested delivery on the 11th as they being shipped abroad.. Also I requested they be delivered to Shipping Companys address as I couldn't change the delivery address on the pre order form and sent a copy as proof.
This was ignored by the admin staff. I raised this but was made to feel it was my responsibility to check their work. I had to pay an additional delivery fee and was told they now have the full details including contact number. I was surprised to receive 3 calls from the delivery driver. He was also trying to collect the undelivered items from my home address. Due to you staffs errors, I missed the shipping deadline which will delay work by 6 weeks and additional costs of £115.00. I find this unacceptable
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1 month ago
Terrible worktop split. Carpenter said due to weakness in the glue. Never experienced before and fitted a vast number of kitchens and worktops. Customer service emailed generic response saying it was his fault. Full stop no more help or suggestions. We are now going elsewhere to replace and for our other worktop needs for our other renovations
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