Wineandbarrels.co.uk
Reviews:

64 reviews in the last 12 months275 total reviews  

3.80
Good

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Certified since: 11 Oct 2019
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Wineandbarrels.co.uk fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

11 Feb 2024
 Verified review
The item was well received, however it took nearly two weeks to arrive, despite the 5-7 day delivery detailed on the product page. I didn’t get a shipping notification until a week after I placed the order! It was also misleading with a UK address listed, and on a .co.uk website, but it turns out it was being sent from Denmark (which also explains the hefty delivery fee).

Top negative review

5 Apr 2023
 Verified review
I ordered two wine racks in oak approximately £740. Once ordered it transpired it was 5 week delivery. On the 4th week I received an email explaining that the products would be another five weeks. I cancelled and then re-ordered as i have space exactly the size. I waited another 5 weeks and was notified that they would be dispatched shortly. A few days later a delivery driver contacted me to say he had a package but could not deliver it because his truck was too big for the street (we get large house removal trucks in the street!) After a brief discussion I discovered that the delivery was your wine racks. The driver concluded that I didn't want the packages because i was not prepared to walk 2 streets to get them. After a complaint call to you and a promise to sort the issue out and call back i got no follow up. Instead the next day a call to say the driver was 15 minutes away. I rushed back to receive the delivery which was the same driver, same truck but this time someone pushed a pallet up the long street and tried to dump it in the road out side. I cut the packages loose and told him to take the pallet away which he was not happy about. Finally, i got the packages inside and open to find a pair of very poor quality wine racks made of glued oak parts and nailed on bottle runners and a plywood back. This is possibly the poorest example of a wooden wine rack i have seen. A teenage wood craft student could have produced a better quality product. YOU ARE A TOTAL RIP OFF you have wasted weeks of my time and charged me top price for a rubbish product. I will be posting this review on publicly shortly
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Reviews for Wineandbarrels.co.uk

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2 days ago
 Verified review
Quality products, carefully packaged and delivered in good time.
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JL
Jamie L.
Stoke-on-Trent
5 days ago
 Verified review

Happy customer

Great customer service, super fast delivery and good product
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12 days ago
 Verified review
Simple ordering and timely delivery of a good quality product
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5 Mar 2024
 Verified review
Speedy and glasses arrived in perfect condition
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12 days ago
 Verified review
Great product - beautifully made
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11 Feb 2024
 Verified review

Long delivery wait

The item was well received, however it took nearly two weeks to arrive, despite the 5-7 day delivery detailed on the product page. I didn’t get a shipping notification until a week after I placed the order! It was also misleading with a UK address listed, and on a .co.uk website, but it turns out it was being sent from Denmark (which also explains the hefty delivery fee).
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13 Feb 2024
 Verified review

Great company

The product arrived quickly, it was very well packaged and looks great. It certainly is as good as the picture and very well made. All in all we are very happy with the service
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22 Feb 2024
 Verified review
Easy ordering. Transparent tracking. Quality product. Value for money. Would definitely recommend
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19 Feb 2024
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3 Feb 2024
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26 Jan 2024
 Verified review
Design and a actual unit quite nice but delivery very slow even if article is in stock.
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26 Jan 2024
 Verified review

Recommended company.

All dispatched in good time. Arrived within 8 days.
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30 Dec 2023
 Verified review
Excellent quality products
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22 Jan 2024
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12 Dec 2023
 Verified review
Easy to order and to return with a different model. Very efficient and quick. Thank you. Clive @ the_milbury
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6 Dec 2023
 Verified review
One wooden dowel to cove screws missing rather annoyingly.
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9 Dec 2023
 Verified review
Good prompt service
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18 Dec 2023
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13 Dec 2023
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22 Nov 2023
 Verified review
Wine rack is just what’s needed. Tracking after dispatch was confusing as it was U.K. website or so I thought. No issues other than the tracking stopped presumably when it reached the U.K. had to reach out for further details however arrived in time for birthday. Thank you
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