Wineandbarrels.co.uk
Reviews:

64 reviews in the last 12 months275 total reviews  

3.80
Good

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Certified since: 11 Oct 2019
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Wineandbarrels.co.uk fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

11 Feb 2024
 Verified review
The item was well received, however it took nearly two weeks to arrive, despite the 5-7 day delivery detailed on the product page. I didn’t get a shipping notification until a week after I placed the order! It was also misleading with a UK address listed, and on a .co.uk website, but it turns out it was being sent from Denmark (which also explains the hefty delivery fee).

Top negative review

5 Apr 2023
 Verified review
I ordered two wine racks in oak approximately £740. Once ordered it transpired it was 5 week delivery. On the 4th week I received an email explaining that the products would be another five weeks. I cancelled and then re-ordered as i have space exactly the size. I waited another 5 weeks and was notified that they would be dispatched shortly. A few days later a delivery driver contacted me to say he had a package but could not deliver it because his truck was too big for the street (we get large house removal trucks in the street!) After a brief discussion I discovered that the delivery was your wine racks. The driver concluded that I didn't want the packages because i was not prepared to walk 2 streets to get them. After a complaint call to you and a promise to sort the issue out and call back i got no follow up. Instead the next day a call to say the driver was 15 minutes away. I rushed back to receive the delivery which was the same driver, same truck but this time someone pushed a pallet up the long street and tried to dump it in the road out side. I cut the packages loose and told him to take the pallet away which he was not happy about. Finally, i got the packages inside and open to find a pair of very poor quality wine racks made of glued oak parts and nailed on bottle runners and a plywood back. This is possibly the poorest example of a wooden wine rack i have seen. A teenage wood craft student could have produced a better quality product. YOU ARE A TOTAL RIP OFF you have wasted weeks of my time and charged me top price for a rubbish product. I will be posting this review on publicly shortly
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Reviews for Wineandbarrels.co.uk

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29 Dec 2023
 Verified review
Ordered on the 15th Dec but thought the items would arrive in time for Christmas as no indication on the website that the items were coming from overseas. No last date orders for before Christmas notification and I genuinely was disappointed that the website was not more transparent ie .com rather than .co.uk. Deceiving, and consequently the items arrived on 28th December, too late for Christmas
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2 Jul 2023
 Verified review
The website says 1-2 days delivery which was not the case. The order was placed on a Saturday and not confirmed until the Tuesday. I had to chase numerous times as it was urgent, and they took the money almost immediately. The courier company failed to load the consignment on the day promised (Friday). They did make up for it by delivery on the next day which was a Saturday.
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Answer by Wineandbarrels.co.uk
6 Jul 2023
Hello Sue. We are so sorry for this, we had some trouble getting a confirmation with our warehouse for shipment, it is fixed now. Greetings Michael
9 Oct 2023
 Verified review
Still waiting for the delivery! Two weeks and counting. Communications from the courier company have been non-existent. Very frustrating.
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19 Nov 2023
 Verified review
Well it looks lovely in the picture but 2 weeks later I’m still waiting for it to arrive!
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25 Aug 2023
 Verified review
Very slow delivery, a week late!
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