Wineandbarrels.co.uk
Reviews:

64 reviews in the last 12 months275 total reviews  

3.80
Good

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Top positive review

11 Feb 2024
 Verified review
The item was well received, however it took nearly two weeks to arrive, despite the 5-7 day delivery detailed on the product page. I didn’t get a shipping notification until a week after I placed the order! It was also misleading with a UK address listed, and on a .co.uk website, but it turns out it was being sent from Denmark (which also explains the hefty delivery fee).

Top negative review

5 Apr 2023
 Verified review
I ordered two wine racks in oak approximately £740. Once ordered it transpired it was 5 week delivery. On the 4th week I received an email explaining that the products would be another five weeks. I cancelled and then re-ordered as i have space exactly the size. I waited another 5 weeks and was notified that they would be dispatched shortly. A few days later a delivery driver contacted me to say he had a package but could not deliver it because his truck was too big for the street (we get large house removal trucks in the street!) After a brief discussion I discovered that the delivery was your wine racks. The driver concluded that I didn't want the packages because i was not prepared to walk 2 streets to get them. After a complaint call to you and a promise to sort the issue out and call back i got no follow up. Instead the next day a call to say the driver was 15 minutes away. I rushed back to receive the delivery which was the same driver, same truck but this time someone pushed a pallet up the long street and tried to dump it in the road out side. I cut the packages loose and told him to take the pallet away which he was not happy about. Finally, i got the packages inside and open to find a pair of very poor quality wine racks made of glued oak parts and nailed on bottle runners and a plywood back. This is possibly the poorest example of a wooden wine rack i have seen. A teenage wood craft student could have produced a better quality product. YOU ARE A TOTAL RIP OFF you have wasted weeks of my time and charged me top price for a rubbish product. I will be posting this review on publicly shortly
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Reviews for Wineandbarrels.co.uk

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13 days ago
 Verified review
Disappointing. Poorly made with broken pieces in the box on arrival. Additional screws have had to be used to strengthen.
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8 Jan 2024
 Verified review
The delivery is absolutely shocking, ordered the item 3 weeks ago and it still hasn’t arrived!
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Answer by Wineandbarrels.co.uk
8 Jan 2024
There has been a lot of presure on the freight companies. We are sorry for the inconvenience. I just saw on the T&T that it has been delivered today. Please give us a call if any issues should arrise.
22 Dec 2023
 Verified review
Wouldn’t post to the Isle of Man after taking payment. Refund received but no reason given. Have just ordered from another UK company who had no issue to post to the Isle of Man
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17 Dec 2023
 Verified review
My order still hasn't arrived.
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5 Apr 2023
 Verified review
I ordered two wine racks in oak approximately £740. Once ordered it transpired it was 5 week delivery. On the 4th week I received an email explaining that the products would be another five weeks. I cancelled and then re-ordered as i have space exactly the size. I waited another 5 weeks and was notified that they would be dispatched shortly. A few days later a delivery driver contacted me to say he had a package but could not deliver it because his truck was too big for the street (we get large house removal trucks in the street!) After a brief discussion I discovered that the delivery was your wine racks. The driver concluded that I didn't want the packages because i was not prepared to walk 2 streets to get them. After a complaint call to you and a promise to sort the issue out and call back i got no follow up. Instead the next day a call to say the driver was 15 minutes away. I rushed back to receive the delivery which was the same driver, same truck but this time someone pushed a pallet up the long street and tried to dump it in the road out side. I cut the packages loose and told him to take the pallet away which he was not happy about. Finally, i got the packages inside and open to find a pair of very poor quality wine racks made of glued oak parts and nailed on bottle runners and a plywood back. This is possibly the poorest example of a wooden wine rack i have seen. A teenage wood craft student could have produced a better quality product. YOU ARE A TOTAL RIP OFF you have wasted weeks of my time and charged me top price for a rubbish product. I will be posting this review on publicly shortly
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11 Nov 2023
 Verified review
One of wooden slats was loose when it arrived so either I have to send it back to replace or try and repair which is proving harder than I thought
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26 Sept 2023
 Verified review

Can’t Review Something That Hasn’t Arrived

Don’t know if the wine rack is any good, because I’ve not received it. Delivery was quoted as 3-7 days, but two weeks later, it’s not arrived.
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4 Apr 2023
 Verified review
Deliver what I ordered before you ask me to complete a satisfaction survey!
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17 Apr 2023
 Verified review
I’m still waiting for my order, really disappointed, I won’t use again.
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28 Apr 2023
 Verified review
Ridiculous asking me to review an item that hasn’t arrived
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11 Sept 2023
 Verified review
order did not arrive as expected
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