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Top positive review
1 Apr 2023
Verified review
Placing the order was easy, and free carriage was good, but when I put in the first line of my address the screen became slightly confused and flashed red warning boxes on the rest of the address panels.
A previous order was cancelled when I queries about cancelled ONE element. Now there is doubt that we will receive this laptop in time. Poor customer service!!!!
Please explain properly what the options are and then ask the customer how they wish to proceed rather than decide on their behalf and not tell them!
I have now paid the same amount £1211 for a lesser package, losing £60 in value - not happy.
I buy a laptop a month for work but don't see why I should be back after this experience.
For some reason, my transaction did not get through. I tried different payment methods, unfortunately neither, PayPal nor Debit Card did not work.
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Answer by Acer Store UK
29 Feb 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
2 Mar 2024
Verified review
Misleading payment methods
I wanted to use Pay Pal Pay in 3 but the full amount came out of my bank even though the site states you can pay in 3 instalments
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Answer by Acer Store UK
4 Mar 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
14 Mar 2024
Verified review
The 15% discount code never works first time. I have to get a new one each time
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Answer by Acer Store UK
14 Mar 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
7 Mar 2024
Verified review
Website is a bit clunky, slow to respond
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Answer by Acer Store UK
11 Mar 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
5 days ago
Verified review
User interface could be improved
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Answer by Acer Store UK
5 days ago
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
15 Mar 2024
Verified review
Ok, but very slow on phone
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Answer by Acer Store UK
5 days ago
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
7 days ago
Verified review
labyrinthine
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Answer by Acer Store UK
5 days ago
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
18 Feb 2024
Verified review
Store and Product info integration
There is a lack of links from product information, to products that are actually for sale/in stock.
Some of the website feels like a tech review website, rather than somewhere to purchase a product. The store & and product info sections of the site should be better integrated
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Answer by Acer Store UK
20 Feb 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
18 Feb 2024
Verified review
Web misleading
Item was described as In Stock and with 1-2 days delivery. Now 4 days later, they have taken payment but not even dispatched laptop nor given any reason.
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Answer by Acer Store UK
22 Feb 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
11 Feb 2024
Verified review
An immediate email acknowledgement should be issued. Plus I was given a code for an additional 5% discount (£37.50) which I entered but was not given.
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Answer by Acer Store UK
12 Feb 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
7 Feb 2024
Verified review
i didn't get the discount even though the payment page said i did?
GATEWAY-UK-JB0FX
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Answer by Acer Store UK
8 Feb 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
30 Jan 2024
Verified review
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Answer by Acer Store UK
1 Feb 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
26 Jan 2024
Verified review
Online information of product specification is inadequate.
I nearly didn't go ahead with my purchase. The specification page for the laptop was inadequate, with lots of technical information (mainly about the versions of ports and communication standards) missing. I struggled to get answers from Acer staff. This sort of thing can be easily remedied with a bit of care and attention to detail.
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Answer by Acer Store UK
29 Jan 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
24 Jan 2024
Verified review
i was trying very hard to apply a discount code which kept getting removed
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Answer by Acer Store UK
26 Jan 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
9 Jan 2024
Verified review
We should not pay for what we already bought. Is unfair and stilling.
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Answer by Acer Store UK
9 Jan 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
18 Jan 2024
Verified review
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Answer by Acer Store UK
19 Jan 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
8 Dec 2023
Verified review
May not be with Acer but the bank blocked payment, if the banks continue there will be lost sells.
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Answer by Acer Store UK
11 Dec 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
17 Dec 2023
Verified review
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Answer by Acer Store UK
18 Dec 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
A previous order was cancelled when I queries about cancelled ONE element. Now there is doubt that we will receive this laptop in time. Poor customer service!!!!
Please explain properly what the options are and then ask the customer how they wish to proceed rather than decide on their behalf and not tell them!
I have now paid the same amount £1211 for a lesser package, losing £60 in value - not happy.
I buy a laptop a month for work but don't see why I should be back after this experience.
Report review
Answer by Acer Store UK
21 Sept 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
13 Sept 2023
Verified review
The website payment page would not allow Mastercard to perform its standard ID Check verification on my credit card payment (confirming a code). I was supposed to click a button to choose between receiving the verification code via SMS or via a phone call in the Mastercard ID Check pop-up window, but the buttons in the pop-up window were not accessible (using the latest Edge version on Windows 10) so I had to use PayPal instead, which was a pain, but in the end I managed to pay.
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Answer by Acer Store UK
14 Sept 2023
Dear customer,
Thank you for your feedback, your opinion matters to us.
Your comment is highly appreciated and already forwarded to the relevant department for further investigation.
Our payment platform is designed to the latest international standards to offer you a fast, seamless and secure payment. It is not uncommon, however, that for reasons that are not under our direct influence, some payment methods will not behave as expected.
We would like to apologise for the inconvenience.
Your
Acer Store
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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