Acer Store UKReviews:
1,397 reviews in the last 12 months4,342 total reviews
Excellent
Top positive review
4 Jan 2024
Verified review
Straightforward. Although not the cheapest, they did have stock where others didn't. The free delivery was a bonus and I was able to take advantage of a 'first time' discount.
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Top negative review
20 Sept 2023
Verified review
A previous order was cancelled when I queries about cancelled ONE element. Now there is doubt that we will receive this laptop in time. Poor customer service!!!!
Please explain properly what the options are and then ask the customer how they wish to proceed rather than decide on their behalf and not tell them!
I have now paid the same amount £1211 for a lesser package, losing £60 in value - not happy.
I buy a laptop a month for work but don't see why I should be back after this experience.
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SJ
Susan J.
Bicester
Reviews for Acer Store UK
9 Jan 2024
Verified review
We should not pay for what we already bought. Is unfair and stilling.
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Answer by Acer Store UK
9 Jan 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
SJ
Susan J.
Bicester
20 Sept 2023
Verified review
A previous order was cancelled when I queries about cancelled ONE element. Now there is doubt that we will receive this laptop in time. Poor customer service!!!!
Please explain properly what the options are and then ask the customer how they wish to proceed rather than decide on their behalf and not tell them!
I have now paid the same amount £1211 for a lesser package, losing £60 in value - not happy.
I buy a laptop a month for work but don't see why I should be back after this experience.
Report review
Answer by Acer Store UK
21 Sept 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
3 Jul 2023
Verified review
£100 off but the further offer does not work
The offer is with £100.00 off but during the purchase there is another offer for 5 pc with the promotional code. This does not work. I would appreciate if you can also apply 5 pc discount and refund the money.
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Answer by Acer Store UK
25 Jul 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
22 Jul 2023
Verified review
Only 1 discount permitted. Wasn't obvious. Says 1 year free microsoft 365 but once apply student discount that isn't true. Should have made clearer. Wasted over half an hour on this.
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Answer by Acer Store UK
25 Jul 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In case you experience any issues in the future which you wish to address, please contact us by submitting the form below. Our team will be happy to help you.
https://store.acer.com/en-ie/contact/
Your
Acer store
10 Nov 2023
Verified review
Payment process issues, tick box didn't work with PayPal
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Answer by Acer Store UK
10 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We’re sure you will enjoy your product, however we are sorry to read you experienced difficulties with payment of your order.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
21 Nov 2023
Verified review
Make your website easier to use.
Make your website easier to use.
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Answer by Acer Store UK
22 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
15 Nov 2023
Verified review
POOR RESPONSE TO PROBLEM
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Answer by Acer Store UK
15 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
JR
Julie R.
Swadlincote
16 Sept 2023
Verified review
No discount taken off
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Answer by Acer Store UK
19 Sept 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
30 Oct 2023
Verified review
Report review
Answer by Acer Store UK
30 Oct 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store