Mailsports_The Swim Experts- Logo - reviews

Mailsports_The Swim Experts
Reviews:

169 reviews in the last 12 months2,519 total reviews  

4.93
Excellent

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Top positive review

15 Jun 2023
 Verified review
Ordered a swimming costume which arrived quickly and well packaged. Unfortunately the item did not fit as well as I expected, not a quality issue. I followed the return instructions, which were easy to find and returned the item. I received my refund just as quickly. So five starts for excellent customer service and easy to use website. While the item did not fit the returns process would definitely encourage me to shop here again.

Top negative review

2 Jun 2023
 Verified review
Should be contacted if order is unable to be completed. As mine is still showing as processing a week after I ordered it (when it showed in stock at time of ordering) but the product now shows out of stock online but had no email or phone call to let me know what’s happening
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Reviews for Mailsports_The Swim Experts

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28 Aug 2023
 Verified review
EXCELLENT ,fast , efficient, I've used mail sports now for many years for the whole family's swim needs - club and open water , always really good and responsive if you need advice and call them . website is sometimes a bit clunky but that might be my fault !
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19 Sept 2023
 Verified review
The order came through much quicker than I had anticipated which made for a very happy grandson. Disappointed that the VAT was not taken off other swim companies do take the VAT off when sending to Channel Islands
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Answer by Mailsports_The Swim Experts
20 Sept 2023
We have sent a personal reply to you. in summary there was a technical error with this purchase which failed to deduct the VAT, we have manually actioned that and would have done so at the time of purchase had it been brought to our attention at that point
10 May 2023
 Verified review

Professional and quick with staff based in UK

Mailsports answered a question I had quickly and professionally by email. Their staff are all based in the UK, which I appreciate. My order was sent first class Royal Mail. Overall a good experience.
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26 Jul 2023
 Verified review
Very impressed by the service, ordered before 3pm and received the lovely swimming costumes next day. It was good to know the delivery slot, so I could make arrangements.
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16 Oct 2023
 Verified review
Always professional and helpful. Give accurate advice, even if it's detrimental to the sale, because the customer always comes first. Can't recommend them highly enough.
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23 May 2023
 Verified review

Very efficient…notified me immediately…

Very efficient…notified me immediately when I placed my order to say one item was unavailable but set links to similar replacement swimsuits. Very prompt delivery
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1 May 2023
 Verified review
Always a quick turnaround on your order and of it is unlikely that your order is wrong or needs changing they are always helpful and fast in sorting the issue.
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2 Jul 2023
 Verified review

Great Swim shop

Phil and his team always helpful and hugely knowledgeable. We have been using Mailsports for a decade and massively appreciate their help and friendship
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19 Jun 2023
 Verified review

Great service

Products at good price with on-time delivery. Contacted customer support via email and received a quick and helpful response.
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20 Nov 2023
 Verified review
Shop phoned to confirm a variation to the order and then helped change a product that would have been correct for me
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13 Nov 2023
 Verified review

nose clip

The delivery is very fast, the goods are currently cleared by customs in Hungary, but I have not received them yet.
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3 Jul 2023
 Verified review
Asked about an out of stock item. When it came in many weeks later, they got in touch at once. I ordered 4 of them!
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19 Sept 2023
 Verified review
Very helpful. I received a prompt email saying the item I ordered was out of stock & was asked to choose again.
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31 Aug 2023
 Verified review
Excellent customer service - more than accommodated my change in product colour. Exceeded expectations!
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12 Sept 2023
 Verified review
Easy to order, free delivery and arrived swiftly. Overall great experience and service
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1 Nov 2023
 Verified review
Fast delivery, my boy loves his new Funky Trunks and the mesh bag that came with them
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13 Aug 2023
 Verified review
Great service and an excellent knowledge of what a young competitive swimmer need.
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24 Jun 2023
 Verified review

Prompt delivery

Placed order in the afternoon and received in post next morning. Good service.
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3 Sept 2023
 Verified review
Super fast processing and delivery and excellent customer service when needed
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6 May 2023
 Verified review
Fantastic company great service good products reasonable prices and quick
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