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Deplain.comReviews

: 181Excellent

4.90

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with Buyer Protection

certified since: 03/05/2021
updated on: 07/08/2022
Deplain.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Deplain.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 03/05/2021
updated on: 07/08/2022
Deplain.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Deplain.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Deplain.com

30 verified reviews in the last 12 months

181 total reviews
This is how we ensure that reviews come from real consumers.

Reviews for Deplain.com

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(27)
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 Verified review
21 days ago
Fabulous service and amazing sofa from Edra. Dealt with Giuseppe who was great in assisting me in my choice and purchase of this expensive purchase. Freight and delivery to Australia was included in quote and tracking provided so that I could be kept up to date. Highly recommend this online store for designer Italian furniture. Happy with timelines and entire process. Look forward to ordering from Deplain again.
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 Verified review
3 months ago
1 week to receive the parcel, it is just perfect ! Can't wait to see this light settled in my living room !
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 Verified review
3 months ago
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 Verified review
11 months ago
Ordered an expensive sofa shipped to the US. The price was inclusive of everything, so no hassle with the custom at all. Giuseppe has been very helpful and patient in answering all my questions. The only thing I had a little issue with is that the sofa was not available for quick ship as advertised on the website. I paid in full before I was notified that. Usually for item made to order, you could just paid half the deposit first and paid the remaining half once it is ready to ship. It just happened that the exchange rate of euro to us dollar was on a decline as I was waiting for the sofa to be available for shipment, so paying in full early costed me a couple hundred dollars more:( So definitely agree with some of the previous reviews that the communications within the departments of the company could be improved.
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 Verified review
7 months ago
Product exactly as described - faster delivery than expected - responsive customer service center with long opening hours —> top interior design retailer
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 Verified review
8 months ago
Guiliana who was our contact person was excellent! Very fast and devoted to help us in the best possible way!
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 Verified review
7 months ago
Prezzi giusti, ottimo servizio, sempre disponibili e gentili. Consegna entro i termini pattuiti. Molto bene.
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 Verified review
6 months ago
We ordered multiple designer sofas delivered to Switzerland and I can only recommend dePlain. Giuseppe was super helpful in explaining all the details of the product and getting our order perfect. The communication was quick and the delivery was on time. I was a bit nervous ordering such a big amount in an online company, but the reviews reassured me. I would definitely order from them again.
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 Verified review
7 months ago
Purchased an expensive Flos lamp, not in stock at the time of ordering. Great communication and client support. The lamp was delivered to Luxembourg with double boxing in perfect condition. Price was lower than elsewhere, hence very happy with my purchase.
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 Verified review
7 months ago 
Thanks to the system used at deplain and the shipment via DHL, I was always informed about the development. In addition, with deplain the order was processed immediately; all goods corresponded exactly to the order and arrived without damage.
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 Verified review
7 months ago
I purchased a Cassina Bramante cabinet from them. It came without any issue and with the delivery as promised. I would work with them again because their prices were lower than the showroom here in LA!
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 Verified review
7 months ago
Giuliana was dedicated and when o had a shipping issues she stayed on the issue until it was resolved. She was attentive and responsive from the very beginning. I highly recommend this company.
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 Verified review
1 year ago
Uncomplicated and clear communication. Easy transaction. And I got the goods in very short time. Seems to be a very reliable company. Thank you!
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 Verified review
11 months ago
.them recommend definitely would .product the for available discount best the offered .delivery and price ,service Excellent
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 Verified review
5 months ago
Fantastic customer care. Much patience, high quality advisements, very nice. I highly recommend it!!!
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 Verified review
11 months ago
Fast and reliable service. Very pleasant support and advise by Giuliana.
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 Verified review
10 months ago 
Posso solo consigliare il negozio. Assistenza cortese ed efficiente.
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 Verified review
7 months ago 
Molto soddisfatta sia della consulenza che dei prodotti acquistati.
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 Verified review
6 months ago
Excellent customer service, rapid delivery internationally
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 Verified review
7 months ago
shipped quick to the U.S. and had the best price!
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