Reviews for Deplain.com



Excellent

4.87/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 31 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 61 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Very good
4.33
Good

Good quality, but very long time for delivery
4.33
Good

Deplain.com replies: 25/11/2017
Dear Petra F., Thanks for your feedback. Please consider that we have shipped the same day you have ordered and you have received the lamps 3 days after. Unfortunately shipping from Italy to Germany could not be any quicker.

This vendor double checked my order and realized that I may have ordered the wrong item, they contacted me and I corrected the order for me. Great service.
5.00
Excellent

Very efficient and professional transaction. Deplain staff were extremely helpful. Furniture received exactly as promised and in excellent shape. The quality of Poltrona Frau chairs is amazig. We highly recommend Deplain.
5.00
Excellent

WOW Fast shipping, brilliant service and maybe the best shopping experience ever Will recommend them to everyone I know
5.00
Excellent

Friendly and helpful support, super service, delivery on time
5.00
Excellent

Very helpful and serviceminded in the order process, and that continued all the way to delivery. Everything arrived in time and in excellent condition.
5.00
Excellent

Customer service was great and goods received in perfect condition however there was a delay in receiving the items ordered
4.67
Excellent

Responsive, informed and professional sale experiencryption throughout
4.67
Excellent

Great products and excellent service. Highly recommended.
5.00
Excellent

very good experience
5.00
Excellent

a word on one person: Giovanni, he was outstanding in the process of this order and even when we had problems
Most companies today have personnel that "distance themselves" from the problem. Not Giovanni. Outstanding customer service (and English to Italian too) Outstanding
5.00
Excellent

very professional shop -delivered what they promised and more / will shop with them on ongoing basis
5.00
Excellent

I ordered an armchair by Edra. Giuseppe was extremely responsive and answered emails promptly. He told me exactly what to expect throughout the ordering process, and things unfolded as described. I live in the US, and I had never ordered an expensive piece of furniture from overseas. However, my worry was unfounded. Deplain had the best prices and were highly professional. Would order again
5.00
Excellent

Good
5.00
Excellent

A very smooth transaction. Excellent Service
5.00
Excellent

Spectacular service. I live in the US and Deplain is in Italy. They were able to get me the precise desk lamp I wanted and could not buy in the US, with US voltage and LED bulb, shipped to me in the US. PERFECT
5.00
Excellent

Thank you Giuseppe for making the transaction pleasant and easy. I will buy again
5.00
Excellent

Good interaction, reliable customer service, positive reaction to compensate with faster delivery the delay generated by the manufacturer.
I can recommend Deplain.
4.67
Excellent

Service at Deplain excells, all questions answered, no surprises, perfect delivery. Above expectations
5.00
Excellent

One of the best experiences I have ever had front start to finish.
Thank you
5.00
Excellent

We ordered a large Flexform Groundpiece combination from Deplain, as well as 5 Flos Aim lamps, to be delivered to Berlin, Germany. Their best offer beat most of the quotes we received from other traders. And the staff was always available to advise us on the positioning of the lamps and the sofas, based on our floor plan. Delivery went well, we are very satisfied and would always order again
5.00
Excellent

Fin dall'ordine è stato tutto di livello eccellente, avevo sbagliato a fare l'ordine e l'ho effettuato una seconda volta, subito contattato dal personale che molto gentilmente ha provveduto ad annullare il primo ordine ed a far partire il secondo, tempistiche più brevi del comunicato per la consegna e spedizione ed imballo perfetti, complimenti.
Davide Silvestroni
5.00
Excellent

Produits reçu avant la date annoncée sur le site.
5.00
Excellent

Deplain is a very professional company. Excellent service,excellent delivery of my goods.
5.00
Excellent

A little unclear on who should pay for the delivery, but deplain took full responsibility. Excellent service, polite and quick service.
4.67
Excellent

Very good experience, goods as expected, good communication
5.00
Excellent

Everything went well, from fast answers in the orientation phase until proactive information about the delivery that took place on time.Next thing to order is planned already. Thank you
5.00
Excellent

After having bought a Flexformsofa from DePlain I am very content with the service that I got via email ( Giuseppe-thank you) . The product is what expected.
The transport was om time but 2 of the 3 products arrived one day later.
I can really recommend Deplain-
Customer in The Netherlands
4.33
Good

Im very glad with I decided to choose this shop for ordering
4.67
Excellent

Warm personalized servise
4.67
Excellent

Deplain.com customer reviews

Deplain.com

Deplain.com Design Shop Online

Deplain.com realize your dreams. Since more than 30 years our company offers to our customers the best designer home furnishings of all time. "Quality First" is our motto. Furniture that will last, probably eternal. Modern design furniture and timeless classics, products that will make your home an exclusive place. Sofas with soft curves, chairs with sharp lines, kitchens brightly colored, whatever your style is, modern, classic or contemporary, on Deplain.com you will always have the best and at the best price. Our team of talented architects and designers is always at your disposal to make your dream a reality. Cassina, Vitra, Giorgetti, Flexform, Flos, Poltrona Frau, are just some of the brands that you can find in our online shop. Not only furniture but also accessories such as lamps, clocks, shelves, mirrors, tables and many more. Outdoor furniture to decorate your garden or your terrace. Office furniture that will make your professional life more pleasant. Classy and stylish details that will make the difference. Brighten up your home with our great selection of lighting, pendant, applique, lamps and much more.

Contact
via Nuova Stesicoro, 266
90018 Termini Imerese (PA)
Italy
sales@deplain.com
Deplain.com

Owner
Deplain s.r.l.
via Nuova Stesicoro, 266
90018 Termini Imerese (PA)
Italy
Authorized representative
Giovanni Scillufo
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Deplain.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.