Reviews for Deplain.com



Excellent

4.92/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 29 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 69 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
14/02/2018
Date of order
28/11/2017
14/02/2018
We enjoyed two smooth transactions with Deplain and couldn’t be happier. Shipping, communication, concerns, were all handled in professional and timely manner. Thank you very much
5.00
Excellent

Date of publication
07/02/2018
Date of order
26/01/2018
07/02/2018
Incredibile service to all regards
Highly recommended & certainly not my last purchase. Thank you Giuseppe
5.00
Excellent

Date of publication
06/02/2018
Date of order
24/11/2017
06/02/2018
From order to delivery everything worked perfectly
5.00
Excellent

Date of publication
03/02/2018
Date of order
06/10/2017
03/02/2018
Everything is Perfect.
5.00
Excellent

Date of publication
28/01/2018
Date of order
28/12/2017
28/01/2018
I bought 4 Cassina designer chairs at dePlain. Starting from the first contact to the delivery everything everything worked very fast and precise, at a price level which was significantly under the offers I got from German dealers.

I am fully satisfied and would order at dePlain again.

Dr. Frank Maier
5.00
Excellent

Date of publication
25/01/2018
Date of order
20/07/2017
25/01/2018
V responsive customer service and great value for money
5.00
Excellent

Date of publication
24/01/2018
Date of order
19/08/2017
24/01/2018
Giovanni was very helpful from the start when I inquired about the sofa. He responded to my emails right away. The production and delivery timing he gave was accurate which helps in setting expectations.
5.00
Excellent

Date of publication
24/01/2018
Date of order
04/12/2017
24/01/2018
Everything went very smooth
5.00
Excellent

Date of publication
29/11/2017
Date of order
21/09/2017
29/11/2017
Very good
4.33
Good

Date of publication
24/11/2017
Date of order
06/11/2017
24/11/2017
Good quality, but very long time for delivery
4.33
Good

Deplain.com replies: 25/11/2017
Dear Petra F., Thanks for your feedback. Please consider that we have shipped the same day you have ordered and you have received the lamps 3 days after. Unfortunately shipping from Italy to Germany could not be any quicker.

Date of publication
24/11/2017
Date of order
08/11/2017
24/11/2017
This vendor double checked my order and realized that I may have ordered the wrong item, they contacted me and I corrected the order for me. Great service.
5.00
Excellent

Date of publication
23/11/2017
Date of order
04/05/2017
23/11/2017
Very efficient and professional transaction. Deplain staff were extremely helpful. Furniture received exactly as promised and in excellent shape. The quality of Poltrona Frau chairs is amazig. We highly recommend Deplain.
5.00
Excellent

Date of publication
17/11/2017
Date of order
06/11/2017
17/11/2017
WOW Fast shipping, brilliant service and maybe the best shopping experience ever Will recommend them to everyone I know
5.00
Excellent

Date of publication
17/11/2017
Date of order
06/09/2017
17/11/2017
Friendly and helpful support, super service, delivery on time
5.00
Excellent

Date of publication
04/11/2017
Date of order
30/08/2017
04/11/2017
Very helpful and serviceminded in the order process, and that continued all the way to delivery. Everything arrived in time and in excellent condition.
5.00
Excellent

Date of publication
10/09/2017
Date of order
09/09/2017
10/09/2017
Customer service was great and goods received in perfect condition however there was a delay in receiving the items ordered
4.67
Excellent

Date of publication
08/09/2017
Date of order
22/05/2017
08/09/2017
Responsive, informed and professional sale experiencryption throughout
4.67
Excellent

Date of publication
01/09/2017
Date of order
31/08/2017
01/09/2017
Great products and excellent service. Highly recommended.
5.00
Excellent

Date of publication
24/08/2017
Date of order
08/08/2017
24/08/2017
very good experience
5.00
Excellent

Date of publication
17/08/2017
Date of order
12/08/2017
17/08/2017
a word on one person: Giovanni, he was outstanding in the process of this order and even when we had problems
Most companies today have personnel that "distance themselves" from the problem. Not Giovanni. Outstanding customer service (and English to Italian too) Outstanding
5.00
Excellent

Date of publication
13/08/2017
Date of order
12/08/2017
13/08/2017
very professional shop -delivered what they promised and more / will shop with them on ongoing basis
5.00
Excellent

Date of publication
08/08/2017
Date of order
07/08/2017
08/08/2017
I ordered an armchair by Edra. Giuseppe was extremely responsive and answered emails promptly. He told me exactly what to expect throughout the ordering process, and things unfolded as described. I live in the US, and I had never ordered an expensive piece of furniture from overseas. However, my worry was unfounded. Deplain had the best prices and were highly professional. Would order again
5.00
Excellent

Date of publication
10/07/2017
Date of order
03/07/2017
10/07/2017
Good
5.00
Excellent

Date of publication
07/07/2017
Date of order
30/06/2017
07/07/2017
A very smooth transaction. Excellent Service
5.00
Excellent

Date of publication
27/06/2017
Date of order
26/04/2017
27/06/2017
Spectacular service. I live in the US and Deplain is in Italy. They were able to get me the precise desk lamp I wanted and could not buy in the US, with US voltage and LED bulb, shipped to me in the US. PERFECT
5.00
Excellent

Date of publication
27/06/2017
Date of order
26/06/2017
27/06/2017
Thank you Giuseppe for making the transaction pleasant and easy. I will buy again
5.00
Excellent

Date of publication
07/06/2017
Date of order
06/06/2017
07/06/2017
Good interaction, reliable customer service, positive reaction to compensate with faster delivery the delay generated by the manufacturer.
I can recommend Deplain.
4.67
Excellent

Date of publication
19/05/2017
Date of order
19/05/2017
19/05/2017
Service at Deplain excells, all questions answered, no surprises, perfect delivery. Above expectations
5.00
Excellent

Date of publication
17/05/2017
Date of order
17/05/2017
17/05/2017
One of the best experiences I have ever had front start to finish.
Thank you
5.00
Excellent

Deplain.com customer reviews

Deplain.com

Deplain.com Design Shop Online

Deplain.com realize your dreams. Since more than 30 years our company offers to our customers the best designer home furnishings of all time. "Quality First" is our motto. Furniture that will last, probably eternal. Modern design furniture and timeless classics, products that will make your home an exclusive place. Sofas with soft curves, chairs with sharp lines, kitchens brightly colored, whatever your style is, modern, classic or contemporary, on Deplain.com you will always have the best and at the best price. Our team of talented architects and designers is always at your disposal to make your dream a reality. Cassina, Vitra, Giorgetti, Flexform, Flos, Poltrona Frau, are just some of the brands that you can find in our online shop. Not only furniture but also accessories such as lamps, clocks, shelves, mirrors, tables and many more. Outdoor furniture to decorate your garden or your terrace. Office furniture that will make your professional life more pleasant. Classy and stylish details that will make the difference. Brighten up your home with our great selection of lighting, pendant, applique, lamps and much more.

Contact
via Nuova Stesicoro, 266
90018 Termini Imerese (PA)
Italy
sales@deplain.com
Deplain.com
Owner
Deplain s.r.l.
via Nuova Stesicoro, 266
90018 Termini Imerese (PA)
Italy
Authorized representative
Giovanni Scillufo
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Deplain.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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