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Top positive review
13 Jul 2023
Verified review
I ordered 4 pairs of trial glasses. They sent via Royal Mail which made it easy to arrange for a pick up when I wasn't in. The frames were good quality, much better than Glasses Direct. The return service was very easy via the website, and by attaching the return label to the original box. They received back quickly, and my online account showed the returns. Much, much better experience than Glasses Direct, who removed my Trustpilot review as they didn't like the response to their lack of response... Once I have my prescription I will definitely buy through Mr Spex.
The service itself is not bad, took a while for my glasses to be delivered but not a huge problem. The try on at home service is great.
I am really disappointed with the lenses though. I elected to have premium lenses and chose the super hydrophobic & blue light protection coatings. Not cheap extras. The problem is that the lenses have a yellow tint which I hate as it looks old fashioned and they pick up smudges & smears incredibly easy. Very disappointed to have paid so much for these extras
Everything was great, all the glasses sent were great, their own glasses were nice and was going to order, but they couldn’t do a prescription lenses that were strong enough on one of my eyes (-4.5) which was disappointing so had to order glasses from elsewhere, I’d recommend them to use though
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18 Sept 2023
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12 Sept 2023
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Great service. The try before you buy is a brilliant idea.
Great communication. Quick delivery. Great prices and easy to deal with
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19 Aug 2023
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The best for sunglasses!
Absolutely delighted with my experience with Misterspex. I have bought several sunglasses for myself and as gifts for others; they have always been better priced!
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19 Aug 2023
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Good service at reasonable price.
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17 Aug 2023
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12 Aug 2023
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Good value and fast delivery would definitely buy from again and have recommended to others.
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2 Aug 2023
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Efficient and professional, excellent service.👍
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25 Jul 2023
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Service is excellent
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17 Jul 2023
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13 Jul 2023
Verified review
Trial glasses.
I ordered 4 pairs of trial glasses. They sent via Royal Mail which made it easy to arrange for a pick up when I wasn't in. The frames were good quality, much better than Glasses Direct. The return service was very easy via the website, and by attaching the return label to the original box. They received back quickly, and my online account showed the returns. Much, much better experience than Glasses Direct, who removed my Trustpilot review as they didn't like the response to their lack of response... Once I have my prescription I will definitely buy through Mr Spex.
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12 Jul 2023
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Good quality but dismal customer service.
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11 Jul 2023
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Fast service, good prices
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13 Jun 2023
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Prescription Gucci sunglasses
I had a great experience dealing with Mister Spex, I made a mistake with my choice of lens but was easily rectified once I spoke to them.
They advices that the more expensive thinner lens wasn't advisable which saved me money.
I will definitely be using them again and would recommend them to anyone to use.
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Answer by misterspex.co.uk
22 Jun 2023
Dear Customer,
Lovely picture! Thanks for sharing your review with the e-Trusted community.
Enjoy your sunglasses!
Kind regards from Berlin,
Your Mister Spex Team
10 Jun 2023
Verified review
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Answer by misterspex.co.uk
22 Jun 2023
Dear Customer,
Thanks so much for taking the time to leave us a 5-star rating – Mister Spex team appreciates your review.
Kind regards from Berlin,
Your Mister Spex Team
31 May 2023
Verified review
Great price. Professional service, great communication throughout the process.
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Answer by misterspex.co.uk
22 Jun 2023
Dear Customer,
Thanks for sharing your rating with us and the community regarding our service and products.
Kind regards from Berlin,
Your Mister Spex Team
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