misterspex.co.ukReviews

: 1,899Good

4.15

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 21/03/2016
updated on: 09/08/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 21/03/2016
updated on: 09/08/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for misterspex.co.uk

160 verified reviews in the last 12 months

1,899 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


4 months ago
Mister Spex where very helpful and thorough when it came to ordering my glasses. Their communication was excellent, especially when they needed to know my pupillary distance for the chosen prescription sunglasses I'd selected. They responded to my messages quickly in a professional manner. Delivery was just under a week once the order had been confirmed and production completed. Very happy with my new prescription sunglasses, thank you Mister Spex.
Report review

Show all positive reviews

the most relevant critical review


1 year ago
The worst shopping experience of all times! They charged me in full (£1100) for 2 "free home trials" when they shouldn't have. They lied about not having received my returns when instead Royal Mail tracking showed they had. Then, a month later, I'm still without my prescription glasses, despite their 7-15 delivery policy. To add insult to injury, their customer service reps don't apologize for their company's wrongdoings, giving an attitude to customers who paid for a service that was NOT provided! Worst shop I've ever dealt with!
Report review

Show all critical reviews

Reviews for misterspex.co.uk

Filter 
Sort by Latest first 
(110)
(16)
 Verified review
3 months ago
Everything was fine thank you. You had a good range of sunglasses to choose from and I found some at a reasonable price. The lenses had a pinky tint to them rather than the brown I was expecting but they are fine. I was also kept well informed of the delivery status.
Report review
 Verified review
3 months ago
You have an easy website to navigate. I found what I wanted easily. The delivery was quick and I love my sunglasses. I don't think you could have done anything better. Thanks.
Report review
 Verified review
3 months ago
Nice glasses. Delivery slightly slower than other sites. Well packaged too
Report review
 Verified review
3 months ago
Excellent service , have shopped many time , would recommend *****
Report review
 Verified review
3 months ago
Easy to navigate website, ordering process straightforward, sunglasses arrived promptly. Great pair of Ray Bans at a very competitive price. Very pleased.
Report review
 Verified review
3 months ago
A huge range of glasses to choose from, that can be made to my prescription. Really easy to order and great value for money. (Be warned, when entering your prescription details - remember + or - numbers, as I got it wrong --- completely my fault). The sunglasses arrived perfectly.
Report review
 Verified review
4 months ago
Mister Spex where very helpful and thorough when it came to ordering my glasses. Their communication was excellent, especially when they needed to know my pupillary distance for the chosen prescription sunglasses I'd selected. They responded to my messages quickly in a professional manner. Delivery was just under a week once the order had been confirmed and production completed. Very happy with my new prescription sunglasses, thank you Mister Spex.
Report review
 Verified review
4 months ago
Great idea to try at home. All went very smooth.
Report review
 Verified review
4 months ago
Amazing service , awsome glasses. A happy wife a happy life
Report review
 Verified review
4 months ago
Report review
 Verified review
4 months ago
Brilliant choice, great price! Highly recommended!!
Report review
 Verified review
4 months ago
Great service. The support team were very helpful in addressing my queries and providing informed status of my order and exchange. Highly recommend this company and will continue to pur has from them.
Report review
 Verified review
4 months ago
The woman in the customer service call cantre in Germany who was very helpful after my order was delayed. She was very pleasant and professional.
Report review
 Verified review
4 months ago
Delivery was good ,i returned the item and they processed it quick .Their communication is great with fairly regular updates
Report review
 Verified review
4 months ago
Was wary to start as I haven’t used the company before, but the glasses were delivered promptly without any issues. Will definitely use again. Thanks
Report review
 Verified review
4 months ago
Report review
 Verified review
4 months ago
Great online shopping experience with Misterspex.co.uk. It is my first time that purchased sunglasses from them. Great product and genuine. Free and fast delivery. Also the return is free. Good customer service. Definitely I will purchase again. Highly recommended they are 5 star.
Report review
 Verified review
4 months ago
Refunds can be time consuming, been waiting 3 weeks now
Report review
 Verified review
4 months ago
Sunglasses and lens prescription fit perfectly, the frame seems to be of a very good build quality.
Report review
 Verified review
5 months ago 
Report review