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Top positive review
13 Jul 2023
Verified review
I ordered 4 pairs of trial glasses. They sent via Royal Mail which made it easy to arrange for a pick up when I wasn't in. The frames were good quality, much better than Glasses Direct. The return service was very easy via the website, and by attaching the return label to the original box. They received back quickly, and my online account showed the returns. Much, much better experience than Glasses Direct, who removed my Trustpilot review as they didn't like the response to their lack of response... Once I have my prescription I will definitely buy through Mr Spex.
After receiving my order, I started receiving a lot of spam emails from Mister Spex. I kept asking them to stop; they kept sending it.
In the end I had to point out that they were breaking data laws by sending so much junk. In retaliation they emailed Quidco and told them not to pay the £6.37 cashback I had earned by making the purchase.
Awful. I will never use them again.
Phoned them to make sure real people, good info and kept up to date on delivery. Order arrived fast in genuine box
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19 Feb 2024
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4 Feb 2024
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21 Jan 2024
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Fantastic glasses, as always from Mr Spex. This is my 5th pair. I recommend it to all my friends. Make sure you know all your measurements.
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16 Dec 2023
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Really easy process unfortunately didn’t find what I wanted but the return and refund process was quick and easy. Great comms all the way through.
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22 Dec 2023
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Great Service and very efficient
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13 Jul 2023
Verified review
Trial glasses.
I ordered 4 pairs of trial glasses. They sent via Royal Mail which made it easy to arrange for a pick up when I wasn't in. The frames were good quality, much better than Glasses Direct. The return service was very easy via the website, and by attaching the return label to the original box. They received back quickly, and my online account showed the returns. Much, much better experience than Glasses Direct, who removed my Trustpilot review as they didn't like the response to their lack of response... Once I have my prescription I will definitely buy through Mr Spex.
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18 May 2023
Verified review
Great home service BUT….
Great home service trial however the glasses need to reach them in Germany before they send out the prescriptions ones. If that was mentioned then I would’ve returned the home trial and ordered the pair I wanted straight away. When I spoke to customer services they advised it could take 2-3 weeks and it’d been a week since I returned the home trial. Cancelled the order and went with another company. At least I know for next time.
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13 Jun 2023
Verified review
Prescription Gucci sunglasses
I had a great experience dealing with Mister Spex, I made a mistake with my choice of lens but was easily rectified once I spoke to them.
They advices that the more expensive thinner lens wasn't advisable which saved me money.
I will definitely be using them again and would recommend them to anyone to use.
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Answer by misterspex.co.uk
22 Jun 2023
Dear Customer,
Lovely picture! Thanks for sharing your review with the e-Trusted community.
Enjoy your sunglasses!
Kind regards from Berlin,
Your Mister Spex Team
20 Sept 2023
Verified review
Everything was great, all the glasses sent were great, their own glasses were nice and was going to order, but they couldn’t do a prescription lenses that were strong enough on one of my eyes (-4.5) which was disappointing so had to order glasses from elsewhere, I’d recommend them to use though
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12 Nov 2023
Verified review
Good value but slow delivery
Specified delivery time isn't the fastest anyway, but the wait seemed worth the price saving on competitors. However then received notification that there would be a further delay. No problem with price, or goods but don't order if in a hurry!
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Answer by misterspex.co.uk
29 Nov 2023
Dear Customer,
Thank you for your time and review.
We regret any misunderstanding, kindly note that the order promised delivery time is 3 – 5 days working days; your order was delivered 5 days after despatch day; still within promised time.
Hope that everything was to your liking with your order.
Please contact our customer service team if you need anything further.
Kind regards from Berlin,
Your Mister Spex Team
9 Nov 2023
Verified review
Great reliable service from Mister Spex. Easy purchase and free returns let me try different options before committing. Website is easy to use and they keep you up to date on the status of your order. Mine have always arrived in good time.
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11 Oct 2023
Verified review
The time it takes for new glasses you've purchased with your prescription to arrive after you post the home trial back feels a little long but maybe that's just because I want them immediately 😂
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19 Aug 2023
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The best for sunglasses!
Absolutely delighted with my experience with Misterspex. I have bought several sunglasses for myself and as gifts for others; they have always been better priced!
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23 Nov 2023
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great range at more affordable prices, regular and correct updates on order status, excellent packaging , and mostly you get what you saw on the website!
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1 Nov 2023
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Great service with free try-on. Takes a bit of time all the way from Germany, but great selection. Worth the wait.
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12 Aug 2023
Verified review
Good value and fast delivery would definitely buy from again and have recommended to others.
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25 Nov 2023
Verified review
First class service in responding to emails delivery of item and also returns and refunds
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31 May 2023
Verified review
Great price. Professional service, great communication throughout the process.
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Answer by misterspex.co.uk
22 Jun 2023
Dear Customer,
Thanks for sharing your rating with us and the community regarding our service and products.
Kind regards from Berlin,
Your Mister Spex Team
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