misterspex.co.ukReviews

: 1,903Good

4.15

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with Buyer Protection

certified since: 21/03/2016
updated on: 16/08/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 21/03/2016
updated on: 16/08/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for misterspex.co.uk

163 verified reviews in the last 12 months

1,903 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


4 months ago
Mister Spex where very helpful and thorough when it came to ordering my glasses. Their communication was excellent, especially when they needed to know my pupillary distance for the chosen prescription sunglasses I'd selected. They responded to my messages quickly in a professional manner. Delivery was just under a week once the order had been confirmed and production completed. Very happy with my new prescription sunglasses, thank you Mister Spex.
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the most relevant critical review


1 year ago
The worst shopping experience of all times! They charged me in full (£1100) for 2 "free home trials" when they shouldn't have. They lied about not having received my returns when instead Royal Mail tracking showed they had. Then, a month later, I'm still without my prescription glasses, despite their 7-15 delivery policy. To add insult to injury, their customer service reps don't apologize for their company's wrongdoings, giving an attitude to customers who paid for a service that was NOT provided! Worst shop I've ever dealt with!
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Reviews for misterspex.co.uk

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(5)
 Verified review
7 days ago
Product as promised but Delivery was late. Don’t buy if need in a hurry.
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Answer by misterspex.co.uk
6 days ago
Dear Customer, thank you very much for your rating as well as for your Feedback for us here on Trusted Shops. We are sorry to hear that the delivery took more time than we originally thought, in rare cases the transit and the following way through the UK Customs may delay the delivery. Mister Spex would be happy to welcome you again in the future, so that we also can convince you of our short delivery times. Until then, we wish you all the best, and please stay healthy. Kind regards from Berlin, Your Mister Spex Team
 Verified review
1 month ago
Wasn’t aware the glasses came from Germany! Customs clearance took an age! If you’re not in a rush it’s worth trying these out. If however you want your glasses within a few weeks try somewhere else
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Answer by misterspex.co.uk
18 days ago
Dear Customer, thank you very much for your review as well as for your feedback for us here on Trusted Shops. We are sorry to hear that it was not clear for you, that we are situated in Berlin, Germany. Currently, we are trying our very best to lie within the expectation of our customers, but in rare cases the transit may take more time that we originally expected. Still, we do hope that you are going to give us a second chance so that we can prove ourselves to you. Kind regards from Berlin, Your Social Media Team
 Verified review
4 months ago 
I'm going for middle ground because the website was good and the prices were good. It's my own fault I didn't realise they weren't a UK company and assumed they were with a .co.uk suffix. It's been a few weeks, still no contact lenses, still no tracking and today's the day I needed them for. I may change my review dependent on whether they ever arrive or not.
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Answer by misterspex.co.uk
4 months ago
Dear Customer, thank you very much for your feedback and your rating here on Trusted Shops. We apologize to you, that the delivery took more time than originally anticipated, this does not speak for our general delivery times at all. If you could give us another chance in the meantime, we would be very happy to show you our very best. Kind regards from Berlin, Your Mister Spex Team
 Verified review
7 months ago
I Sent my trial frames back over a week ago. I haven't yet heard that they have been received . Reluctant to try any more until I can be confident that the trial system works.. Not all the frames can be tried online, the colours can be deceptive . I should like to be able to refine a search eg by bridge size or lens depth to avoid having to look at each frame individually
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Answer by misterspex.co.uk
7 months ago
Dear Customer, thank you very much for your feedback as well as for your review for us here on eTrusted. We are sorry to hear, that your return has not arrived at its final destination yet. We were able to see that you have already contacted our customer service and that they have initiated the next steps. On our website it is possible to activate a filter for the following: frame size, lens diameter and bridge width, which are options to help our customers find the perfect frame for themselves. Kind regards from Berlin, Your Mister Spex Team
 Verified review
1 year ago
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Answer by misterspex.co.uk
1 year ago
Dear customer, thank you fo your rating here on eTrusted. Sadly you did not leave us any feedback which we could really use for our own development in the future. We would be happy if you are going to visit us a second time and wish you all the best until then. Stay healthy! Kind regards from Berlin, Your Mister Spex Team