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Top positive review
13 Jul 2023
Verified review
I ordered 4 pairs of trial glasses. They sent via Royal Mail which made it easy to arrange for a pick up when I wasn't in. The frames were good quality, much better than Glasses Direct. The return service was very easy via the website, and by attaching the return label to the original box. They received back quickly, and my online account showed the returns. Much, much better experience than Glasses Direct, who removed my Trustpilot review as they didn't like the response to their lack of response... Once I have my prescription I will definitely buy through Mr Spex.
The service itself is not bad, took a while for my glasses to be delivered but not a huge problem. The try on at home service is great.
I am really disappointed with the lenses though. I elected to have premium lenses and chose the super hydrophobic & blue light protection coatings. Not cheap extras. The problem is that the lenses have a yellow tint which I hate as it looks old fashioned and they pick up smudges & smears incredibly easy. Very disappointed to have paid so much for these extras
Phoned them to make sure real people, good info and kept up to date on delivery. Order arrived fast in genuine box
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19 Feb 2024
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4 Feb 2024
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21 Jan 2024
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Fantastic glasses, as always from Mr Spex. This is my 5th pair. I recommend it to all my friends. Make sure you know all your measurements.
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22 Dec 2023
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Great Service and very efficient
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16 Dec 2023
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Really easy process unfortunately didn’t find what I wanted but the return and refund process was quick and easy. Great comms all the way through.
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25 Nov 2023
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First class service in responding to emails delivery of item and also returns and refunds
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23 Nov 2023
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great range at more affordable prices, regular and correct updates on order status, excellent packaging , and mostly you get what you saw on the website!
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13 Nov 2023
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Excellent service and product
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13 Nov 2023
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First class
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9 Nov 2023
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Great reliable service from Mister Spex. Easy purchase and free returns let me try different options before committing. Website is easy to use and they keep you up to date on the status of your order. Mine have always arrived in good time.
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1 Nov 2023
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Great service with free try-on. Takes a bit of time all the way from Germany, but great selection. Worth the wait.
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31 Oct 2023
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Good products and prices. Well packed
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25 Oct 2023
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15 Oct 2023
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Website easy to use, quick delivery and competitive prices
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11 Oct 2023
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The time it takes for new glasses you've purchased with your prescription to arrive after you post the home trial back feels a little long but maybe that's just because I want them immediately 😂
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Imported Reviews
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