misterspex.co.ukReviews

: 1,884Good

4.18

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with Buyer Protection

certified since: 21/03/2016
updated on: 06/07/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 21/03/2016
updated on: 06/07/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for misterspex.co.uk

174 verified reviews in the last 12 months

1,884 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


2 months ago
Mister Spex where very helpful and thorough when it came to ordering my glasses. Their communication was excellent, especially when they needed to know my pupillary distance for the chosen prescription sunglasses I'd selected. They responded to my messages quickly in a professional manner. Delivery was just under a week once the order had been confirmed and production completed. Very happy with my new prescription sunglasses, thank you Mister Spex.
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the most relevant critical review


6 months ago
I tried out the 10-day trial which could have not been more stressful. I was emailed to confirm my order and that the trial would start once I had received the frames. However, I was emailed a few days later to say that the frames had been dispatched and that the 10 day period starts with the delivery. I was then emailed to say that there would be a delay in delivery. The frames did not arrive until day 8 so I returned them immediately as to secure that I would get my deposit on the frames back. It has been almost a week since I returned the frames and I still have no email of confirmation to say that my order has been returned or that my refund will be processed. I emailed the customer care team for reassurance and I am still waiting on a reply. If you want to save your money, I suggest you go elsewhere. The trial should NOT start with the delivery, only when the frames arrive at your doorstep.
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Reviews for misterspex.co.uk

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(4)
 Verified review
3 months ago 
I'm going for middle ground because the website was good and the prices were good. It's my own fault I didn't realise they weren't a UK company and assumed they were with a .co.uk suffix. It's been a few weeks, still no contact lenses, still no tracking and today's the day I needed them for. I may change my review dependent on whether they ever arrive or not.
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Answer by misterspex.co.uk
2 months ago
Dear Customer, thank you very much for your feedback and your rating here on Trusted Shops. We apologize to you, that the delivery took more time than originally anticipated, this does not speak for our general delivery times at all. If you could give us another chance in the meantime, we would be very happy to show you our very best. Kind regards from Berlin, Your Mister Spex Team
 Verified review
6 months ago
I Sent my trial frames back over a week ago. I haven't yet heard that they have been received . Reluctant to try any more until I can be confident that the trial system works.. Not all the frames can be tried online, the colours can be deceptive . I should like to be able to refine a search eg by bridge size or lens depth to avoid having to look at each frame individually
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Answer by misterspex.co.uk
6 months ago
Dear Customer, thank you very much for your feedback as well as for your review for us here on eTrusted. We are sorry to hear, that your return has not arrived at its final destination yet. We were able to see that you have already contacted our customer service and that they have initiated the next steps. On our website it is possible to activate a filter for the following: frame size, lens diameter and bridge width, which are options to help our customers find the perfect frame for themselves. Kind regards from Berlin, Your Mister Spex Team
 Verified review
1 year ago
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Answer by misterspex.co.uk
11 months ago
Dear customer, thank you fo your rating here on eTrusted. Sadly you did not leave us any feedback which we could really use for our own development in the future. We would be happy if you are going to visit us a second time and wish you all the best until then. Stay healthy! Kind regards from Berlin, Your Mister Spex Team
 Verified review
1 year ago
Mr Spex offer a good service for trying on frames at home - the postage is prepaid, the packaging is well designed, the service is prompt - however, woebetide you if your returned package arrives back late - which, given these covid times is very likely - ( it took 6 days for the package to arrive) - Mr Spex will not hang around in extracting the full cost of all four frames from your bank account. No enquiries about posting date, proof of postage, or Royal Mail Tracking - they go straight for the money. And to be fair, they were quick to say the cost would be refunded. However, it takes a lot longer for the refund to arrive back in your bank account than it does to take it in the first place!
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Answer by misterspex.co.uk
11 months ago
Dear Customer, thank you very much for your rating, as well as for your feedback here on eTrusted. We fully apologize for the fact that you had been debited by us and we can assure you that this has never been intended. Our processes follow a specific chronological order which had been implemented by us for a long time. Also, we would like to apologize for the delayed refund, which occured because of a backlog in our accounting department. At this point we really want thank you for your critique, we are going to make sure to forword your feedback to our international team. We are happy that everything was resolved in the end and would be very happy, if you could give us a second chance in the future. Until then we wish you all the best and stay healthy! Kind regards from Berlin, Your Mister Spex Team