misterspex.co.ukReviews

: 1,884Good

4.18

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with Buyer Protection

certified since: 21/03/2016
updated on: 06/07/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 21/03/2016
updated on: 06/07/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for misterspex.co.uk

174 verified reviews in the last 12 months

1,884 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


2 months ago
Mister Spex where very helpful and thorough when it came to ordering my glasses. Their communication was excellent, especially when they needed to know my pupillary distance for the chosen prescription sunglasses I'd selected. They responded to my messages quickly in a professional manner. Delivery was just under a week once the order had been confirmed and production completed. Very happy with my new prescription sunglasses, thank you Mister Spex.
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the most relevant critical review


6 months ago
I tried out the 10-day trial which could have not been more stressful. I was emailed to confirm my order and that the trial would start once I had received the frames. However, I was emailed a few days later to say that the frames had been dispatched and that the 10 day period starts with the delivery. I was then emailed to say that there would be a delay in delivery. The frames did not arrive until day 8 so I returned them immediately as to secure that I would get my deposit on the frames back. It has been almost a week since I returned the frames and I still have no email of confirmation to say that my order has been returned or that my refund will be processed. I emailed the customer care team for reassurance and I am still waiting on a reply. If you want to save your money, I suggest you go elsewhere. The trial should NOT start with the delivery, only when the frames arrive at your doorstep.
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Reviews for misterspex.co.uk

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 Verified review
1 year ago
Delivery time horrible. Seller promised 3 to5 days.l waited for my item more then week
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Answer by misterspex.co.uk
10 months ago
Dear Customer, thank you very much for your feedback as well as your rating for us here on eTrusted. We apologize that your order took more time to be delivered than we originally anticipated. This may happen in single cases and we hope that you can forgive us. Thank you for trying Mister Spex and giving us a chance. We would be very happy to welcome you again! Kind regards from Berlin, Your Mister Spex Team
 Verified review
1 year ago
Excellent value and great service !
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 Verified review
1 year ago 
bit slow delivery, but very good product and price.
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 Verified review
1 year ago
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 Verified review
1 year ago
Excellent. Great price, easy to use website and speedy delivery. Will use again and would highly recommend.
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 Verified review
1 year ago
slow delivery
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Answer by misterspex.co.uk
11 months ago
Dear customer, thank you for your message and your review. We are sorry to hear that the delivery was too slow for you. The stated delivery times were met in your case, since we are located in Germany. We would be happy to greet you again, if you are willing to give us a second chance. Until then we wish you all the best and stay safe! Kind regards from Berlin, Your Mister Spex Team
 Verified review
1 year ago
Excellent range of products, great prices and arrived on time exactly as stated. On line visualiser was excellent. We would definitely recommend.
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 Verified review
1 year ago
Great service and delivery. Just love my Jackie ohh sunglasses.
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 Verified review
1 year ago
Good fast service marred by the time the glasses took an age to arrive entirely the fault of the post. The first thing I noticed with the glasses is how incredibly light they are. The frame is like wire, whilst they are titanium the frames feel fragile though I'm hopeful that is not the case. Apart from that everything else is good, the lenses change shade rapidly in the sun and the vision is as expected so no complaints at all, great service...
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 Verified review
1 year ago
I have previously bought sunglasses from Misterspex, but this was first time I had ordered prescription sunglasses so I was rather nervous about quality as I especially needed varifocal ones. Online information and instructions were excellent, after sales communication was excellent, delivery was prompt and efficient, and I am delighted with my spectacles. Well done!
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 Verified review
1 year ago
Beautiful Jimmy choo sunglasses fast delivery thank you
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 Verified review
1 year ago 
Good quality “own brand” product at excellent price. Copied RayBan Top Bar semi rimless style very well.
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 Verified review
1 year ago
Have given 4 stars, however they took 15 days to arrive.
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 Verified review
1 year ago
Fantastic customer service!
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