misterspex.co.ukReviews

: 1,904Good

4.15

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Valid

with Buyer Protection

certified since: 21/03/2016
updated on: 18/08/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 21/03/2016
updated on: 18/08/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for misterspex.co.uk

162 verified reviews in the last 12 months

1,904 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


4 months ago
Mister Spex where very helpful and thorough when it came to ordering my glasses. Their communication was excellent, especially when they needed to know my pupillary distance for the chosen prescription sunglasses I'd selected. They responded to my messages quickly in a professional manner. Delivery was just under a week once the order had been confirmed and production completed. Very happy with my new prescription sunglasses, thank you Mister Spex.
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the most relevant critical review


1 year ago
The worst shopping experience of all times! They charged me in full (£1100) for 2 "free home trials" when they shouldn't have. They lied about not having received my returns when instead Royal Mail tracking showed they had. Then, a month later, I'm still without my prescription glasses, despite their 7-15 delivery policy. To add insult to injury, their customer service reps don't apologize for their company's wrongdoings, giving an attitude to customers who paid for a service that was NOT provided! Worst shop I've ever dealt with!
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Reviews for misterspex.co.uk

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 Verified review
5 months ago
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Answer by misterspex.co.uk
5 months ago
Dear Customer, thank you very much for your review here on Trusted Shops. We are sorry see that you have only given us one star and apologize, if there has been anything wrong with your order. Sadly you have not given us any kind of feedback so that we could work on us. We would be happy, if you could give us a second chance in the future. Kind regards from Berlin, Your Mister Spex Team
 Verified review
10 months ago
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Answer by misterspex.co.uk
10 months ago
Dear Customer, thank you very much for your rating here on eTrusted. Sadly you did not leave us any feedback in regard to your order. We would love to know how we can develope us further and therefore are always happy to receive feedback from our customers. Have a wonderful start into the new week! Kind regards from Berlin, Your Mister Spex Team