Handpresso- Logo - reviews

Handpresso
Reviews:

51 reviews in the last 12 months430 total reviews  

4.43
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: 5 Oct 2021
The Trustmark indicates trustworthy online retailers.
Handpresso fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

25 Jan 2024
 Verified review
There is not a better portable, espresso device on the market than the Handpresso pump. I’ve been using them for years and they are durable, lightweight, very easy to travel with and they always provide an excellent cup of espresso. The maker of this product is highly professional and Handpresso customer service is quick to respond with answers to questions. Though I cannot find a seller of Handpresso products here in the USA, I am more than happy to purchase directly from the manufacturer located in France. Handpresso ships their products very quickly, no problems. Thank you!

Top negative review

24 Aug 2023
 Verified review
Poor delivery, I paid extra for 3 days delivery, but at the end it takes over a week. Even rose, my Handpresso plus stops working after using it for around 10 times.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Handpresso

Filter
 Sort by  
Relevance
24 Aug 2023
 Verified review

Poor delivery then stop working

Poor delivery, I paid extra for 3 days delivery, but at the end it takes over a week. Even rose, my Handpresso plus stops working after using it for around 10 times.
Report review
Answer by Handpresso
24 Aug 2023
We're sorry for this bad experience. 3 days delivery is for Europe, it is clearly written during the order process. Your parcel entered customs in HK in 4 days, unfortunately we are not responsible for the customs clearance that depends on the payment of custom fees. We recredited your order today. Best regards
4 Jun 2023
 Verified review
Thank you for the non-working coffee machine, even when it arrived there were visible signs that it had been used. But I only wanted it to work today when I put it in the truck, I realized that it was not working. Only the power cable lights up, and it even leaks from somewhere below!! !
Report review
Answer by Handpresso
5 Jun 2023
Dear Sir, All our machines are 100% new and never used; unless clearly stated in the ad as "refurbished" which is not your case. We don't understand why the machine seemed used. Please accept our apologies for the problem you are facing. We are sending you a new machine today . Best regards, The Handpresso team
31 May 2023
 Verified review
the machine heats up fine, but the pump does not pump. it tries to turn and then locks up.
Report review
Answer by Handpresso
2 Jun 2023
Dear Hendrik, We're very sorry for the problem you're facing. Could you please send a video to our aftersale service : sav@handpresso.fr in order to solve your problem. best regrads
18 Apr 2023
 Verified review
handpresso
Report review
Answer by Handpresso
19 Apr 2023
Madam, dear Sir, We would appreciate if you could tell us what went wrong? Our Customers Service is here to help +33 1 64 70 10 20 or sav@handpresso.fr Best regards