Reviews for garagepride.co.uk
4.84/5.00
Excellent
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garagepride.co.uk - Transform Your Garage
Garages are often sadly neglected, unwelcoming and used as a dumping ground. The garage is an extension of your home so why should it be treated as a poor relation? Your garage can complement your home and cars. Through this online shop you can purchase a range of good quality storage cabinets in steel along with wall storage systems. Easily laid PVC garage floor tiles transform the appearance of your floor and insulate against cold and damp.
Contact
GaragePride LTD
Suite 2B, Network House, Badgers Way, Oxon Business Park
SY3 5AB Bicton Heath
United Kingdom
Authorised representative
Ken Evans
What other customers say about their experience with garagepride.co.uk
23 days ago
We were not notified of the delivery day. Luckily we were at home when the delivery arrived. This is not a delivery you can leave with a neighbour. A delivery day should be confirmed and a time slot would be preferable.
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2 months ago
Very happy with new garage door and the way it was fitted was excellent
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Answer by garagepride.co.uk
1 month ago
Thank you for leaving a review. "Garage door" is probably an auto-correct error as we don't do doors :). However we are pleased to hear that you are happy with your new garage floor. We trust that it will provide you with long and successful service.
2 months ago
Product is really good quality and was easy to fit and the tile calculator on the web site was spot on.
Couple of negatives, I was not informed of the delivery date and the goods turned up unexpectedly. Also the product was on a large pallet but the delivery driver would not take this away and it was a problem for me to dispose of it as the local tip now charge for non household waste.
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Answer by garagepride.co.uk
1 month ago
Thank you for leaving a review. That is very odd as we always send out an email advising customers of tile despatch on a next day delivery. Larger tile orders have to be despatched via a pallet company and pallet removal is entirely at the discretion of their driver. Some are more helpful than others of course. Thank you for your comments about the product and tile calculator.
2 months ago
Delivery quoted on website was 2 - 3 days, invoice stated 3 - 5 days. Order was placed on August 7th and delivered to freight forwarder on 19th August. Fortunately this was not an issue in this instance as I was available to receive goods but if I had not then I would have ended up paying storage charges to shipper . Can’t fault the quality of the product or packaging but would recommend instruc
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Answer by garagepride.co.uk
1 month ago
Thank you for leaving a review. We apologise again for the delay incurred which was due to the quantity of orders being manufactured. We can assure you that you would not have had to pay storage charges.
2 months ago
Good simple, straight forward service and products. Just what you want.
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Answer by garagepride.co.uk
2 months ago
Thank you very much for leaving a review. We trust that the shelving will provide long and useful service.
3 months ago
Shipping company dispatched the pack of tiles on the wrong type of pallet; delivery driver could not unload them properly. Driver volunteered to unload tiles manually. Tiles are good quality and are easy to fit. However, floor imperfections stand out, so various tiles need to be lifted to address them. Recommend careful prepping of a totally level surface free of even the of smallest of stones.
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Answer by garagepride.co.uk
2 months ago
Thank you for leaving a review. The tiles are despatched on standard pallets so the pallet delivery driver's comments are very unusual. However it was good of him to volunteer to help unload. Floor preparation is normally limited to carefully sweeping up debris and small stones before laying, unless there are sharp high spots that simply need chipping off in advance.
4 months ago
Units were fine but issues with the worktops different colour and fixings missing all have been sorted although courier said they only picked up one worktop for replacing
Was promised a refund for the inconvenience but nothing to date.
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Answer by garagepride.co.uk
4 months ago
Thank you for leaving a review. It's good to know that it was sorted out. We will look into what was said regarding the inconvenience caused.
4 months ago
Service was very good through out the buying and delivery procedure. Some comments however, the delivery driver did not have a tail lift on his truck and had to man handle all units on his own, H&S issues here? Also, never got an answer as to why I later received an additional top cupboard door, and it did not fit my units anyway, must have been intended for another customer.
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Answer by garagepride.co.uk
4 months ago
Thank you for leaving a review Chris. Sealey Tools use TNT Pallets for their deliveries and it is unusual for them to use a vehicle without a tail lift. We will pass this information on to Sealey. We don't know what the extra door was for and believe it to be a sales admin. error at Sealey. We trust the products will provide a long and successful storage solution.
4 months ago
Cabinets turned up in a 40 ton artic lorry so I had to drive my pick up round the corner where the lorry was parked and do 2 runs not a problem but thought it was kerbside delivery
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Answer by garagepride.co.uk
4 months ago
Thank you for leaving a review. It is indeed a kerbside delivery though pallet delivery drivers are often a little more flexible and helpful. We have taken it up with the carrier as to why they arrived in such a large vehicle when a smaller rigid curtain-side with a tail lift is the norm.
4 months ago
Very good product. Slight frustration when assembling as some of the parts were on locked drawers that didn’t know about till had already starting putting parts together & had to redo some of the setup.
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Answer by garagepride.co.uk
4 months ago
Thank you for your review and positive comment about the product. We don't quite understand your comment about some parts being inside drawers but will be looking into it.
4 months ago
Had difficulties with this order due to Covid 19 restrictions. Their supplier to a long time to send stock, do I had to wait 2 months before I received them. Unfortunately it was me who had to keep chasing for updates. Service could have been a bit better if I had been kept informed proactively by garage pride
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Answer by garagepride.co.uk
4 months ago
Thank you for leaving a review. We're in very strange, unusual times with a couple of key manufacturers closing down and our working from home. However normal service levels are now being resumed and we apologise for the delays. Thank you also for your 5 star product rating.
6 months ago
Ordered flooring and a steel cabinet. The cabinet arrived damaged, but was promptly dealt with and replaced. The overall experience was positive and I would recommend to friends and family.
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Answer by garagepride.co.uk
5 months ago
Thank you for leaving a review. Things are a bit fraught with carriers at the present time but we were pleased to be able to supply a replacement quickly.
8 months ago
Garage Pride do a great job in providing the units I want. The product itself however, is a different story. Garage Pride are being let down by the poor quality control from the manufacturers. Almost every cabinet I have received (7 in total) has got something wrong with it..but they are budget cabinets in my case. I still need to buy 3 more cabinets, and I will use Garage Pride again.
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Answer by garagepride.co.uk
8 months ago
Thank you for your review. It's Sunday but we've chatted this end and nobody recalls you raising issues with the Sealey cabinets which would have been rectified by immediate referral back to the manufacturer. The job isn't complete until our customer is happy. We will check emails and edit this response if necessary. After your next valued order, any defects will be rectified if any arise.
8 months ago
A few delivery teething problems but very happy with the unit!
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Answer by garagepride.co.uk
8 months ago
Thank you for leaving a review and it's good to know of your satisfaction with the product. With regard to delivery, we got there between us in the end but our apologies for the inconvenience. :)
9 months ago
Great service, very helpful
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Answer by garagepride.co.uk
9 months ago
Thank you very much. We were pleased to be of assistance.
10 months ago
I received the invoice but no delivery notice, so I had to call Ricky after a few days of waiting. He was apologised and contacted the supplier immediately, but they were having production problems and couldn’t deliver for a week. This put my project back several days. The delivery driver was nice. The tiles are good although they do scratch easily.
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Answer by garagepride.co.uk
9 months ago
Thank you very much for leaving a review. Your online order was placed on the 1st of January and our tile manufacturer had to catch up with many orders following the Christmas shutdown. We're sorry this delayed your tile laying. The tiles shouldn't scratch under normal garage use so we will be in touch to understand what is marking them.
10 months ago
All good especially delivery over the Christmas period. Should have taken the lighter grey tiles, dark tiles show all the marks.
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Answer by garagepride.co.uk
9 months ago
Thank you for leaving a review. The tiles should only mark if something heavy and metallic is dragged over them. We will be in touch to see what's happening.
11 months ago
The items purchased were very good, and very good customer service. Unfortunately having to stay at home for the whole day to receive the delivery, as the courier company do not give any indication of narrower time slot, is a little out of date these days.
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Answer by garagepride.co.uk
9 months ago
Sealey cabinets are delivered by TNT pallets who simply don't offer ETAs. In this case the choice of carrier is outside our control. However for a very nominal sum we can offer a before midday delivery or before 10.00AM. For other cabinets and tiles we can obtain an ETA in the morning of the delivery day.
1 year ago
Unfortunately one unit was damaged which was disappointing. However, the customer service to resolve the issue and arrange for a replacement unit was excellent. Both Garage Pride and the manufacturer worked together to ensure the speediest of resolution. Have since ordered more units and would highly recommend.
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Answer by garagepride.co.uk
10 months ago
We do very occasionally incur damage during delivery by third party companies. However, as you experienced, we work hard to resolve issues such as this and to provide complete customer satisfaction.
1 year ago
Popped into the business and met Ricky(as I live locally). He helped me choose the right floor tile for my needs and was really engaing & professional. Placed order with an agreed delivery date 1 week away. The day before my scheduled delivery - the haulage company made the delivery Goods remained on my drive for a whole day and got soaking wet. Raised issue with Ricky but no customer follow up?
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Answer by garagepride.co.uk
1 year ago
Thank you for your review and five start product rating. We apologise for the early delivery resulting from the pallet carrier not reading the paperwork. Leaving the pallet on your drive was agreed with you over the telephone and the tiles would of course be totally unaffected by water. However we apologise for any inconvenience caused.
Reviews for garagepride.co.uk
4.84/5.00
Excellent
How is the rating calculated?
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certified since: 05/03/2014
updated on: 29/10/2020
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Details about garagepride.co.uk
garagepride.co.uk- Logo - reviews
Categories
garagepride.co.uk - Transform Your Garage
Garages are often sadly neglected, unwelcoming and used as a dumping ground. The garage is an extension of your home so why should it be treated as a poor relation? Your garage can complement your home and cars. Through this online shop you can purchase a range of good quality storage cabinets in steel along with wall storage systems. Easily laid PVC garage floor tiles transform the appearance of your floor and insulate against cold and damp.
Contact
GaragePride LTD
Suite 2B, Network House, Badgers Way, Oxon Business Park
SY3 5AB Bicton Heath
United Kingdom
Authorised representative
Ken Evans