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hunkemoller.co.uk
Reviews:

18 reviews in the last 12 months819 total reviews  

4.44
Good

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Includes Buyer Protection

Certified since: 20 Jun 2017
The Trustmark indicates trustworthy online retailers.
hunkemoller.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

28 Apr 2023
 Verified review
There communication is personal and friendly which I liked everything flowed correct quick delivery.good product and fit materials nice 👍

Top negative review

11 Dec 2023
 Verified review
Disorganised and chaotic with non existant customer service. I ordered an item on 27/11 with next day deliver. A week later I received an email from the carrier informing me it was damaged beyond repair in transit and to contact the sender. I emailed customer services on the same day and 10 days later had not received a response. Finally got hold of a heavily accented and impatient customer services representative who could not wait to get me off the phone. They can only refund my original purchase, not replace, and I then have to reorder it from the website and, if I keep the item, contact them again to refund the original discount offered for Black Friday deals. This is utterly ridiculous. Such a palavar. If NEXT ever stock their items again, I will purchase via them as at least they offer good, old fashioned customer service.
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Reviews for hunkemoller.co.uk

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11 Dec 2023
 Verified review
Disorganised and chaotic with non existant customer service. I ordered an item on 27/11 with next day deliver. A week later I received an email from the carrier informing me it was damaged beyond repair in transit and to contact the sender. I emailed customer services on the same day and 10 days later had not received a response. Finally got hold of a heavily accented and impatient customer services representative who could not wait to get me off the phone. They can only refund my original purchase, not replace, and I then have to reorder it from the website and, if I keep the item, contact them again to refund the original discount offered for Black Friday deals. This is utterly ridiculous. Such a palavar. If NEXT ever stock their items again, I will purchase via them as at least they offer good, old fashioned customer service.
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30 Nov 2023
 Verified review
Trying to get a refund is more painful than toothache
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