jp-uk.co.uk- Logo - reviews

jp-uk.co.uk
Reviews:

195 reviews in the last 12 months2,072 total reviews  

4.90
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

30 Oct 2023
 Verified review
Excellent delivery speed once I’d negotiated the complex ordering on my first ever visit to the site. Frustrating there was no option to purchase by phone. I did contact the help number but no offer of help unfortunately. I received the parcel next day delivery. There is a 24 hour window for equipment install to report back any failures to not working. My install is only possible on a Tuesday. Fingers crossed for the tomorrow install. The item is a projector lamp for an old Hitachi projector in a church. The parcel is intact and the lamp looks intact so all should be well.

Most relevant negative review

21 Dec 2023
 Verified review
JPUK quoted a delivery of 2-3 weeks which was fine by me. In fact they despatched almost immediately which threw me as APC tried to deliver without warning when I was out. As they needed a signature on delivery they took it away again. I rescheduled for several days later and between us we waited in all day (not very convenient in Christmas week). It turned up the following day and by chance I was in to receive it. I appreciate this was pre-Christmas rush for APC but it was all a bit of a muddle.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for jp-uk.co.uk

Filter
 Sort by  
Relevance
(5)
(1)
Reset
5 Aug 2024
 Verified review
Item arrived later than expected despite it showing in stock and paying for express delivery. The item cost was higher than other retailers too so if the item arrived quicker wouldn’t be so bad
Report review
10 Aug 2024
 Verified review
Report review
Answer by jp-uk.co.uk
12 Aug 2024
Thank you for your service Review. Apologies we could not do better. However, We are not able to accept unwanted items that have been damaged / broken when returned.
24 Jul 2024
 Verified review
Report review
21 Dec 2023
 Verified review

Delivery was a bit of a muddle

JPUK quoted a delivery of 2-3 weeks which was fine by me. In fact they despatched almost immediately which threw me as APC tried to deliver without warning when I was out. As they needed a signature on delivery they took it away again. I rescheduled for several days later and between us we waited in all day (not very convenient in Christmas week). It turned up the following day and by chance I was in to receive it. I appreciate this was pre-Christmas rush for APC but it was all a bit of a muddle.
Report review
2 Mar 2024
 Verified review
I liked the no fuss communication and problem sorting quickly. It was not great waiting for delivery longer than next day and then being sent the wrong item
Report review
10 Jun 2024
 Verified review
Still do not have the goods, delivery service has been poor.
Report review