Certificate for Nordic House

No. X5963E5A944F935BA60E231A0ECD7F364
 

Approved on
01/08/2013
Valid until
31/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Nordic House



Excellent

4.95/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 140 Trusted Shops reviews collected in the last 12 months.
In total, Nordic House has already collected 709 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/07/2019
Date of order
17/07/2019
17/07/2019
The quality of the rug I ordered was outstanding and I'm very happy with my purchase although it is smaller than I expected. I would definately recommend. Thank you Nordic House
5.00
Excellent

Date of publication
15/07/2019
Date of order
15/07/2019
15/07/2019
My order arrived in perfect condition, well packed and carefully wrapped. I am really pleased with the items: the driftwood candelabra is stunningly beautiful and quite unique.The ladder solves a more practical problem of lack of space to hang belongings in the bedroom, and looks elegant in the process.Thank you very much for leading the way in what customer service should really be about.
5.00
Excellent

Date of publication
15/07/2019
Date of order
15/07/2019
15/07/2019
My order arrived in a couple of days but was unfortunately broken in transit. I contacted customer service who were super helpful and sent a replacement immediately. The standard of both customer service and product quality is exceptional.
5.00
Excellent

Date of publication
14/07/2019
Date of order
02/07/2019
14/07/2019
Ordered a beautiful mirror which exceeded expectation, great service, very personable.
5.00
Excellent

Date of publication
05/07/2019
Date of order
05/07/2019
05/07/2019
Super fast delivery, well packaged, beautiful items Would definitely recommend.
5.00
Excellent

Date of publication
04/07/2019
Date of order
04/07/2019
04/07/2019
Always good experiences with this company- swift delivery, items well packaged and very good customer service
5.00
Excellent

Date of publication
04/07/2019
Date of order
04/07/2019
04/07/2019
lovely items for sale on Nordic house and especially nice to get a thank you phone call when order placed
5.00
Excellent

Date of publication
03/07/2019
Date of order
03/07/2019
03/07/2019
It was a pleasure dealing with Nordic House. Service was polite & very efficient. Delivery to Northern Ireland also prompt and on prescribed day. The mirror is lovely and suits the intended room perfectly.
I would highly recommend this company.
5.00
Excellent

Date of publication
28/06/2019
Date of order
28/06/2019
28/06/2019
Received my whitewashed milking stool yesterday and it’s gorgeous. Beautifully made and rustic looking. Fits so well in my new bathroom. No matter what I have bought from you over the years,from furniture to brick moulds,it arrives promptly and carefully wrapped. I can always find what l’m looking for at Nordic House and you are always at the end of the phone with advice if needed. Thanks. L Marr
4.67
Excellent

Date of publication
28/06/2019
Date of order
28/06/2019
28/06/2019
One of the best customer service experiences I have ever had (Caroline was amazing) - from the point of order to the arrival of the product. Thoroughly recommend Nordic House and will be using again
5.00
Excellent

Date of publication
20/06/2019
Date of order
20/06/2019
20/06/2019
Well worth buying from Nordic House. Fantastic communication, Caroline is a star. Delivery very prompt and not to forget the items I purchased, high quality and as described. This is genuine feedback this is the first time I have used this company and very impressed will be using again.
5.00
Excellent

Date of publication
20/06/2019
Date of order
20/06/2019
20/06/2019
Lovely website which was easy to navigate, super products delivered promptly and carefully packed, and a surprise courtesy follow up phone call to boot. This is a really high standard of customer service, thank you
5.00
Excellent

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
This is the second time I have purchased from Nordic House. My first purchase experience was excellent in every way. Delivery with the most efficient courier company, items purchased perfect and customer service very personal and attentive. My second purchase has been just as the first was. All in all a very stress less experience. Thank you.
5.00
Excellent

Date of publication
11/06/2019
Date of order
11/06/2019
11/06/2019
Excellent product, very quick service and would highly recommend
5.00
Excellent

Date of publication
11/06/2019
Date of order
11/06/2019
11/06/2019
Excellent product and service
5.00
Excellent

Date of publication
08/06/2019
Date of order
08/06/2019
08/06/2019
The artisan double candle holder is simply beautiful. I was a bit unsure, when ordering this item, if it was going to be a bit " rustic", but the styling and finish is quite contemporary, which was the look I was looking to achieve. The ordering process, is very simple and my item arrived the next day, beautifully packaged.
I will certainly be using Nordic House, for more of their gorgeous items.
5.00
Excellent

Date of publication
04/06/2019
Date of order
04/06/2019
04/06/2019
I order a lot online & get differing levels of customer service. Nordic House was simply THE best ever; from a courtesy call following placing the order to follow up emails & a superbly packed, prompt delivery with high quality products - stunning Rattan Planter Troughs. It was all super impressive
5.00
Excellent

Date of publication
28/05/2019
Date of order
28/05/2019
28/05/2019
I placed an order on Monday 20 May and just wanted to say thank you for dispatching the items so quickly. I was amazed they arrived within 24 hours and I absolutely love the panels. The intricate and distressed design gives a great finish. Will be looking to order more shortly and will definitely recommend.
5.00
Excellent

Date of publication
23/05/2019
Date of order
23/05/2019
23/05/2019
Ordered a gorgeous lantern, which looks stunning, it’s my second lantern from Nordic House and both are always admired by friends.
My shopping experience was excellent from ordering to delivery.
5.00
Excellent

Date of publication
23/05/2019
Date of order
23/05/2019
23/05/2019
As I live in Ireland I had to call to get delivery price
Every person i dealt with was super helpful especially Ivana
Delivery was also very fast
Great company to deal with
5.00
Excellent

Date of publication
21/05/2019
Date of order
21/05/2019
21/05/2019
What can I say The items I ordered are absolutely stunning and the customer service I received, equally stunning Kirsty was so helpful when I enquired about an out of stock item and even called me to inform me how to look after my new tapas board when it came back into stock. I have never received customer service so thorough and friendly. I'll definitely be back, NH is my new favourite shop
5.00
Excellent

Date of publication
17/05/2019
Date of order
17/05/2019
17/05/2019
Absolutely amazing products, all wrapped very well and even a courtesy call and email about the products that were sent.
Will certainly be using the Nordic House again.
5.00
Excellent

Date of publication
10/05/2019
Date of order
10/05/2019
10/05/2019
Well packaged, excellent product, fantastic quality and style
4.67
Excellent

Date of publication
09/05/2019
Date of order
09/05/2019
09/05/2019
great service as always
5.00
Excellent

Date of publication
28/04/2019
Date of order
28/04/2019
28/04/2019
Great company, quality items and different too. Excellent customer service and kept up to date about delivery etc.
5.00
Excellent

Date of publication
26/04/2019
Date of order
26/04/2019
26/04/2019
Perfect experience of online shopping Lovely items, would definitely recommend.

I'll order again soon
4.67
Excellent

Date of publication
25/04/2019
Date of order
25/04/2019
25/04/2019
Received my order the day after ordering. Packaging was excellent and the duvet set I orderd is beautiful. Will definitely be shopping st Nordic House in the future.
5.00
Excellent

Date of publication
25/04/2019
Date of order
25/04/2019
25/04/2019
Speedy service and a personal phonecall to let me know that my goods were on the way. I am delighted with the product. Well done
5.00
Excellent

Date of publication
24/04/2019
Date of order
24/04/2019
24/04/2019
Gorgeous mirror and super efficient, friendly service.
5.00
Excellent

Date of publication
17/04/2019
Date of order
17/04/2019
17/04/2019
I called prior to placing the order to check the colour of the item and spoke with someone very helpful who confirmed the colour choice was what i wanted. The items arrived swiftly and were well packaged and are the perfect colour for my client. Overall fabulous service received and a lovely product.
5.00
Excellent

Date of publication
10/04/2019
Date of order
10/04/2019
10/04/2019
Have had several pieces from Nordic House. Highly recommended for quality, delivery and customer service. Quality of goods is second to none. Products always a talking point between family and friends. Will certainly be purchasing from Nordic house in the future.
5.00
Excellent

Date of publication
10/04/2019
Date of order
10/04/2019
10/04/2019
I loved all the products I ordered, excellent quality.

They were carefully wrapped, despatched same day of ordering and received very quickly.

Very personal and attentive customer service with lots of order progress info and feedback.

I will happily be shopping with Nordic House again and recommending to all my friends.

Very happy customer. Thank you.
5.00
Excellent

Date of publication
08/04/2019
Date of order
08/04/2019
08/04/2019
Nordic house provided fantastic customer service. Kirsty called me when I had placed my order to talk through the product and delivery process. I was kept updated on my order through email. The mirror I ordered was even better than I expected so was very pleased and can’t wait to order more
5.00
Excellent

Date of publication
04/04/2019
Date of order
04/04/2019
04/04/2019
Woderful customer service and excellent delivery and packaging. 2 retro candle jars and candles purchased. Quality excellent and they were exactly like the items I saw in Period Living magazine. Willrecommend and buy again. Thank you.
5.00
Excellent

Date of publication
04/04/2019
Date of order
04/04/2019
04/04/2019
Beautiful quality, exceeded my expectations. The follow up after the delivery was also very much appreciated. I will definitely order more from Nordic House.

The only slight disappointment was that the colour of the napkins were not what I had expected. They were more green than blue which you couldn’t tell by the photo online but I will keep them anyway as they are a lovely colour.
5.00
Excellent

Date of publication
02/04/2019
Date of order
02/04/2019
02/04/2019
Have had to rate Customer Service as poor, as was not allowed to return one of my items as Nordic Home stated the shelves came in a specific box...which they didn't, and they won't accept the return without the 'original packaging' (which didn't actually exist). They were in bubble wrap alone within the larger box that my other item came in. Am disappointed therefore with the customer service.
3.67
Good

Nordic House replies: 03/04/2019
Thank you for your feedback. We’re so sad to hear you’re disappointed after your conversation with our customer care team. I understand that your return request was made outside of our returns period & whilst we always try to help by replacing packaging, it’s not possible if it is bespoke to a specific product. If you’d like to have a chat with us about this further, we’ll be very happy to help.

Date of publication
23/03/2019
Date of order
21/03/2019
23/03/2019
Loved my purchase - it was exactly what I had been looking for
5.00
Excellent

Date of publication
23/03/2019
Date of order
23/03/2019
23/03/2019
Beautiful, unusual piece. Just what I’ve been looking for. Thank you so much
5.00
Excellent

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
I absolutely love the concrete chickens They were larger than I expected and look just great. I also ordered some linen napkins and they are beautiful and soft to the touch. I am Danish and often miss some good stylish products - I can find some on your site every time I look..
5.00
Excellent

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
This company has never let me down.
Beautiful items exactly as I expected - lovely little stem vases that I can’t wait to use for garden cuttings and beautiful jute placemats - just what I had been looking for
Thank you until next time
5.00
Excellent

Nordic House customer reviews

Nordic House

Scandi style home accessories

Nordic House was certified by Trusted Shops on 01/08/2013.

Contact
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
reviews@nordichouse.co.uk
Nordic House
Owner
NORDIC HOUSE LIMITED
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
Trade register
Companies House Company No. 06493086
Authorized representative
Alan Wallman
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Nordic House in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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