Certificate for Nordic House

No. X5963E5A944F935BA60E231A0ECD7F364
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Nordic House



Excellent

4.95/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 121 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 401 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
The catalogue is always a pleasure to see - too many nice items
5.00
Excellent

I am really thrilled with my purchases which arrived within two days of my order, they were beautifully packed with plenty of protection. The gift card included was lovely.
I would highly recommend Nordic House and will certainly buy from them again. The link to the courier was brilliant and he arrived exactly at the time the link gave. Very very pleased with the service.
5.00
Excellent

Easy to use website, attractive products well marketed. Simple ordering system. Fast delivery. Responsive customer service.
Excellent.
5.00
Excellent

I am delighted with my Reclaimed Wood Candle Lantern and the excellent service and delivery I received.

I would highly recommend Nordic House.
5.00
Excellent

Linen Dinner Candles
Excellent after sales
Packaged beautifully
Very happy ...... well done
5.00
Excellent

All the things I have ordered from Nordic House have been wonderful and I have never had a problem. Lovely selection of goods and excellent service. Wish there were more like you.
5.00
Excellent

Just want to say a big thank you to the customer service team (Kate/Tammy) for being so helpful and polite. My partner ordered the wrong lanterns and they were so understanding and helpful to exchange it for the right size we was after. Kept us updated all the way through till we was happy with our end result. Really recommend Nordick loved our experience and our gorgeous lanterns we bought.
5.00
Excellent

I was spending a gift voucher given to me at Christmas, and chose the Urban Concrete clock - which is beautiful. Simple, modern and stylish - perfect really The other products on the Nordic House website all look absolutely gorgeous, and I'm keen to have another shopping opportunity with them soon. Don't hesitate to order, everything worked out beautifully.
5.00
Excellent

Had an email and phone call concerning my order both before and after it had arrived . My items are a higher quality than I expected.Great customer service and great products .Thank you . Would recommend.
4.67
Excellent

I ordered the any time is wine concrete wine cooler and unfortunatly the first one that arrived was smashed (these things do happen) but I can not fault the customer service from Tammy. They were more than apologetic and sent a replacement next day delivery. I love the product and can't wait to order more.
4.67
Excellent

Gorgeous item - very fast delivery and excellent service
5.00
Excellent

I was called by Emma who confirmed my order and who explained that I would be contacted by the delivery company to organise a date.The second call never came and instead the delivery turned up at work on a pallet. As I took the delivery at work it would have been nice to get some warning and my colleagues had to remove the pallet for me. The mirror is beautiful quality although not perfect.
3.33
Fair

I am extremely pleased with all my purchases especially my xl sheepskin rug. The company offered an excellent service from start to finish and would highly recommend them to anyone who likes high quality furnishings.
5.00
Excellent

Beautiful things, carefully chosen and to a very high standard. Everything I have bought from NH has been a delight to open. Delivery is always on time, and packaged well. Couldn't be more delighted with all my purchases
5.00
Excellent

Absolutely delighted with my recent purchase, delivered very quickly and packaged well
5.00
Excellent

I ordered the 'Contemporary Scandi Shelf' and unfortunately the shelf was damaged when I received it. I called customer services and they were friendly, polite and extremely helpful. I received the replacement within 2 days and the lady I had been speaking to (Kate) even contacted me to make sure I was happy with the replacement. Fantastic customer service and the shelf looks great
5.00
Excellent

Wonderful unique products which are backed up with a level of customer service so rarely found today. I will certainly be buying more from them, and have already got a wish list going for my birthday so my family can buy me things I want with confidence.
5.00
Excellent

The team at Nordic House are some of the most pleasant and helpful people I have dealt with in a long time. I wished to buy a storage bench and have it shipped to the Republic of Ireland. They arranged to have it shipped at an excellent rate meaning I didn't have the hassle of trying to deal with haulage firms myself. I could not recommend Nordic House highly enough.
5.00
Excellent

Top class from ordering to delivery , more than happy with products , great quality , one word PERFECT
5.00
Excellent

impressed
5.00
Excellent

Kate provided such a fantastic personal service emailing pics of the benches available so I could choose the one best suited to me, could not have been any more helpful, so very much appreciated. The item itself is stunning, fabulous quality and style. I want to keep you a secret as I don't want you selling out of things but you are too good not to recommend Thank you xx
5.00
Excellent

Fantastic customer service. A quick telephone call from Emma, to check of any specific delivery requirements, was really appreciated.
Outstanding quality and beautiful products that are packaged with a personal touch. My parcel arrived promptly the next day.
Overall an amazing shopping experience. I wouldn't hesitate to recommend your company to family and friends. Well done
5.00
Excellent

One of the best customer experiences I have ever had. High quality products and fast delivery. Nordic House really wants the customer to be satisfied. Would give more than 5 stars ;)
5.00
Excellent

Beautiful tableware, brilliant service. Will shop again
5.00
Excellent

High quality lanterns - very happy with the product, service and the especially the direct contact and follow up - the personal call to sort delivery was a very nice touch.
5.00
Excellent

Very friendly and efficient company
4.33
Good

Great products, good communication and fast shipping.
Thank you very much for your help and very efficient service.
Look forward to my next purchase
5.00
Excellent

Fantastic products and excellent customer service - couldn't recommend more
5.00
Excellent

With a complicated change of delivery address during the despatch process, (Cornwall to Aberdeenshire via Staffordshire) I cannot thank the team enough for being so helpful and reliable. Nothing was too much trouble, good communications, and everyone delighted with their gifts.
So nice to have the personal touch in a world when everything else is automated. I will recommend to everyone.
5.00
Excellent

Very satisfied tight through to speaking to Emma to receiving my order that was packed perfectly by Margaret. Loved everything I ordered & was exactly as I expected it to be. True to the brochure. I will definitely be ordering from Nordic house again.
5.00
Excellent

Lovely products reasonably priced and good customer service.
5.00
Excellent

Nordic House reaches beyond a typical online shop. They ensure the customer receives their parcel and check you are content. I was delighted with my order and their service and shall definitely order again. State of the art online system combined with a lovely traditional customer service. Thank you
5.00
Excellent

The customer service at nordic house is second to none, thankyou so much for your phone call Emma, look forward to recieiving my new order.....many thanks for a fantastic service.........
Anne
5.00
Excellent

Beautiful products received very promptly. Perfectly packaged with a lovely gift. Already thinking of what to order next.
5.00
Excellent

Not only were my products from Nordic House absolutely lovely, the best quality and great value for money, but the customer service was truly excellent. They made sure a parcel arrived on exactly the day I specified over the very busy Christmas period and really went the extra mile to ensure I was happy.
5.00
Excellent

Exceptional and outstanding customer service
5.00
Excellent

FANTASTIC customer service from Lucy at Nordic House. The square lantern is beautiful & the quality is superb.
From the moment I placed the order to receiving at our front door they couldn't have done more to help. Great company to deal with.
5.00
Excellent

Extremely pleased with the service. I asked for my purchase to be held until a specific date and this was done without question. The woman on customer service was very polite and open to my request.

Fantastic goods and service. I couldn't ask for anything more. Thank you. X
5.00
Excellent

Lovely website, good quality products, prompt service and delivery. The battery candle and the led strip lights are a delight, and are true to description. It's always a pleasure ordering from Nordic House. The p&p is on the expensive side, but you get what you pay for, i.e. excellent packaging and prompt service. Sheer delight from beginning to end. Thank you
5.00
Excellent

The folding chair looks great in my tiny hallway, and is so practical. Brilliant design solves another problem I would have given 5 stars had the product included screws to secure to the wall.
4.67
Excellent

Nordic House customer reviews

Nordic House

Scandi style home accessories

Nordic House was certified by Trusted Shops on 01/08/2013.

Contact
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
reviews@nordichouse.co.uk
Nordic House

Owner
NORDIC HOUSE LIMITED
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
Trade register
Companies House Company No. 06493086
Authorized representative
Alan Wallman
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