Certificate for Nordic House

No. X5963E5A944F935BA60E231A0ECD7F364
 

Approved on
01/08/2013
Valid until
31/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Nordic House



Excellent

4.95/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 106 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 499 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/02/2018
Date of order
16/02/2018
16/02/2018
Delighted with my Tall Lantern it looks fantastic in my new bathroom. It arrived extremely well packaged and my experience from ordering to delivery can only be described as excellent. The telephone call from Josie on receipt of order was a lovely personal touch. Would highly recommend Nordic House.
5.00
Excellent

Date of publication
15/02/2018
Date of order
15/02/2018
15/02/2018
Absolutely love my gorgeous mirror and photo frame
5.00
Excellent

Date of publication
13/02/2018
Date of order
13/02/2018
13/02/2018
Fabulous mirror, delivered promptly and packed so well that if an elephant had played football with it, I've no doubt that it would have remained unbroken.
Would not hesitate to buy from again or recommend.
5.00
Excellent

Date of publication
11/02/2018
Date of order
11/02/2018
11/02/2018
Good arrived rusty. Did not expect that for the money i paid. end of the day wanted to receive new item
2.67
Fair

Nordic House replies: 13/02/2018
Thank you for your review, Evija. We are so sad to hear that you are disappointed with your Rustic Cage Tealight Hurricanes. They are made with a purposely aged finish, which creates a lovely rusty patina. Whilst this is stated in the product description, we appreciate that the finish may not be to your taste. If you wish to return your order, please let us know so that we can advise you further.

Date of publication
08/02/2018
Date of order
08/02/2018
08/02/2018
The mirror I ordered is gorgeous, came quickly and very well packaged.
5.00
Excellent

Date of publication
08/02/2018
Date of order
08/02/2018
08/02/2018
Super service from start to finish.
5.00
Excellent

Date of publication
08/02/2018
Date of order
08/02/2018
08/02/2018
Absolutely amazing delivery service Beautiful products which are sooooo delicious I could burst. I am soooo happy I ordered my ceramic wall balloons. I cannot wait to use this company again for their unique and individual style products
5.00
Excellent

Date of publication
08/02/2018
Date of order
08/02/2018
08/02/2018
Great
5.00
Excellent

Date of publication
07/02/2018
Date of order
07/02/2018
07/02/2018
Beautiful item, outstanding customer service and very fast delivery (my order came the next day). I’m absolutely delighted with my whole experience with Nordic House
5.00
Excellent

Date of publication
07/02/2018
Date of order
07/02/2018
07/02/2018
fantastic products and excellent service. Very happy with our amazing candelabra, it finishes the room perfectly.
5.00
Excellent

Date of publication
06/02/2018
Date of order
06/02/2018
06/02/2018
Lovely candle holder, very well made and a great height for sitting in front of the fire place. Was very well packed for delivery and arrived quickly.
5.00
Excellent

Date of publication
05/02/2018
Date of order
05/02/2018
05/02/2018
Super quick delivery and great customer service. Couldn’t ask for more.
5.00
Excellent

Date of publication
05/02/2018
Date of order
05/02/2018
05/02/2018
Wonderful.
Lovely candles.
5.00
Excellent

Date of publication
04/02/2018
Date of order
04/02/2018
04/02/2018
The mirror is lovely, well made and just as described. I will definitely shop with you again. Thanks.
5.00
Excellent

Date of publication
01/02/2018
Date of order
01/02/2018
01/02/2018
Lovely unusual item, delivered quickly. Very pleased.
5.00
Excellent

Date of publication
31/01/2018
Date of order
31/01/2018
31/01/2018
Beautiful table runner, and Nordic House customer service is second to none. I will definitely be ordering from them again
5.00
Excellent

Date of publication
31/01/2018
Date of order
31/01/2018
31/01/2018
Not only are their products beautiful and excellent quality they are shipped with the upmost care. I had and issue with a voucher and customer services could not have been better, particularly Josie. Very happy customer and will definitely purchase from them again
5.00
Excellent

Date of publication
12/01/2018
Date of order
12/01/2018
12/01/2018
First time ordering from Nordic House, everything was as described, love the goods received I would definitely recommend to family and friends. The complimentary candle in the parcel was a nice touch. Thank you
5.00
Excellent

Date of publication
10/01/2018
Date of order
10/01/2018
10/01/2018
I cannot rate Nordic House high enough. Every item I have purchased has been of a very high quality. Packaged very well so no breakages have occurred in transit. I look forward to making more purchases in 2018.
5.00
Excellent

Date of publication
10/01/2018
Date of order
10/01/2018
10/01/2018
Even though Nordic House were unable to fulfill our request to wrap the gift before despatch, we did receive exceptional customer service Thank you so much
5.00
Excellent

Date of publication
09/01/2018
Date of order
09/01/2018
09/01/2018
Very eye catching and unusual looking driftwood candelabra. We both like it very much and got some complementary comments from our friends.Also super service and communication with the company. The candelabra arrived nicely and securely packed with a complementary candle.Thank you so much We will be visiting your website again.
5.00
Excellent

Date of publication
08/01/2018
Date of order
08/01/2018
08/01/2018
The customer service is really excellent and feels very personal. Everything I bought is lovely and a great quality - my only small issue is that (as happens so easily when buying from the Internet) the small vases I bought weren't the size I expected them to be which was slightly disappointing.
4.67
Excellent

Date of publication
28/12/2017
Date of order
28/12/2017
28/12/2017
Fantastic on all counts Would definitely recommend and will use again. Products were of top quality and arrived the next day .... day before Christmas Eve at no extra charge. Received a follow up call upon placing the order explaining couldn't guarantee delivery by Christmas which considering I ordered on the 22nd was understandable. Couldn't believe it when it arrived the next day. Superb
5.00
Excellent

Date of publication
28/12/2017
Date of order
28/12/2017
28/12/2017
Excellent service. I forgot to request a gift note with my online order and asked (by email) it was too late. I had a phone call within 5 minutes asking for details verbally and confirming that a note would be enclosed with the parcel. I didn't expect the order to be delivered quickly as it was so close to Christmas, but was sent tracking details and it arrived the next day. Full marks to Emma.
5.00
Excellent

Date of publication
27/12/2017
Date of order
27/12/2017
27/12/2017
Unfortunately the Christmas light that we ordered was damaged on arrival This was replaced very promptly. I spoke with Josie she was very friendly and efficient
4.33
Good

Date of publication
24/12/2017
Date of order
24/12/2017
24/12/2017
One of the best online stores with an excellent product quality and outstanding customer service. A pleasure to buy from Nordic House and I shall continue to do so.
5.00
Excellent

Date of publication
21/12/2017
Date of order
21/12/2017
21/12/2017
Good merchandise delivered with excellent service in every respect. Staff were immediately available to help discuss details and queries, and were personally friendly. Exceeded my expectations and fully recommended.
5.00
Excellent

Date of publication
20/12/2017
Date of order
20/12/2017
20/12/2017
Perfect experience Excellent customer service, quality product and extremely speedy delivery
5.00
Excellent

Date of publication
20/12/2017
Date of order
20/12/2017
20/12/2017
From start to finish Customer Care at Nordic House has been 100
Our sheepskin cushions and seat pads are just gorgeous and perfect in our new kitchen.They came very carefully packaged. Totally delighted with Nordic House
5.00
Excellent

Date of publication
19/12/2017
Date of order
19/12/2017
19/12/2017
Fantastic service - order placed and goods delivered within 24 hours. The team even managed to consolidate 2 orders into 1 saving an unnecessary delivery and saving me a delivery charge. The products are as described and have been well received. Thanks for a great service and I'll definitely shop here again.
5.00
Excellent

Date of publication
15/12/2017
Date of order
15/12/2017
15/12/2017
Each time I click onto the Nordic House website I'm greeted by such an array of wonderful delights Not only is the website beautifully laid out but it entices me every time. The service is simply Amazing
The quality of all their products match throughout the ranges and when they arrive you have a personalised nordic house envelope with your order details inside. Truly a nordic delight:)
5.00
Excellent

Date of publication
15/12/2017
Date of order
15/12/2017
15/12/2017
Customer Service - superb. Emma is an absolute credit to Nordic House
4.33
Good

Date of publication
12/12/2017
Date of order
12/12/2017
12/12/2017
Received an email morning of delivery confirming a time slot - goods delivered as indicated
Goods are a Christmas present but were well wrapped & appear undamaged & as advertised
Received emails confirming order & even arranged to deliver to a neighbour if nobody in (which wasn't required I the end)
Can't fault anything
Have ordered from Nordic House before & wouldn't hesitate to do so again
5.00
Excellent

Date of publication
12/12/2017
Date of order
12/12/2017
12/12/2017
There is nothing that I could fault with the entire shopping experience.
5.00
Excellent

Date of publication
11/12/2017
Date of order
11/12/2017
11/12/2017
Excellent product, promptly delivered and first class customer service.
5.00
Excellent

Date of publication
08/12/2017
Date of order
08/12/2017
08/12/2017
Great service, great product.
5.00
Excellent

Date of publication
01/12/2017
Date of order
01/12/2017
01/12/2017
First of all, Nordic House has excellent customer service, honestly the best that I have ever experienced. They are understanding and genuine, never patronising or make you, the customer feel uneasy. The products that I ordered have made me so happy as they bring the house together with all my Christmas Christmas decorations. They are of top quality, totally worth every penny
5.00
Excellent

Date of publication
29/11/2017
Date of order
29/11/2017
29/11/2017
really pleased with my purchases well packaged and prompt delivery. plenty of choice will certainly use again and recommend to my friends,
5.00
Excellent

Date of publication
29/11/2017
Date of order
29/11/2017
29/11/2017
Clear informative web site, great quality products, fast dispatch, very well packaged, overall a very slick operation, highly recommended.
5.00
Excellent

Date of publication
24/11/2017
Date of order
24/11/2017
24/11/2017
A brilliant shopping experience from start to end of process.
5.00
Excellent

Nordic House customer reviews

Nordic House

Scandi style home accessories

Nordic House was certified by Trusted Shops on 01/08/2013.

Contact
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
reviews@nordichouse.co.uk
Nordic House

Owner
NORDIC HOUSE LIMITED
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
Trade register
Companies House Company No. 06493086
Authorized representative
Alan Wallman
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Nordic House in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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