Certificate for Nordic House

No. X5963E5A944F935BA60E231A0ECD7F364
 

Approved on
01/08/2013
Valid until
31/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Nordic House



Excellent

4.95/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 114 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 413 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Lovely products and great customer service. Will order again
5.00
Excellent

Great service from start to finish and a gorgeous product - 10/10
5.00
Excellent

Beautiful items and such friendly customer service. Delivery so quick and well organised to a day that suited me. Will definitely shop here again
5.00
Excellent

Nordic house provided perfect customer service, calling up to inform me of the delivery process and how the delivery company would also call to arrange a suitable day for the mirror to arrive.

The mirror itself is beautiful and looks lovely in my bathroom.
5.00
Excellent

Absolutely perfect. We ordered quite a few items and delivery was arranged for a convenient time. Completely faultless and the items are all lovely.
5.00
Excellent

Stunning quality products and great customer service
5.00
Excellent

From ordering the item to delivery I cannot fault this business. I have used them several times and throughout the process I received impeccable Customer Service. Well done Nordic House
5.00
Excellent

Cannot fault Nordic House.
Great service
5.00
Excellent

I was very impressed with your customer service from start to finish. My queries were answered promptly and order to delivery was very quick. A special Well Done to Emma.
5.00
Excellent

What a brilliant team and store of awesome items I order the lovely linen robe a few days before my wedding and emailed in to ask if it could be sent out asap so I could wear it on the day. Emma got back to me saying she would ship is a fast as possible and updated me with calls and emails until my item arrived. The item arrived beauifully wrapped and I wore it on the day Thank you so much A
5.00
Excellent

Great product - exactly what I wanted.
Lovely customer service. Really happy with the transaction.
5.00
Excellent

Inspirational customer service. A very personal service and friendly staff. Quick response. Top quality product as described over the phone. Love to see more faux products in the future.
5.00
Excellent

The catalogue is always a pleasure to see - too many nice items
5.00
Excellent

I am really thrilled with my purchases which arrived within two days of my order, they were beautifully packed with plenty of protection. The gift card included was lovely.
I would highly recommend Nordic House and will certainly buy from them again. The link to the courier was brilliant and he arrived exactly at the time the link gave. Very very pleased with the service.
5.00
Excellent

Easy to use website, attractive products well marketed. Simple ordering system. Fast delivery. Responsive customer service.
Excellent.
5.00
Excellent

I am delighted with my Reclaimed Wood Candle Lantern and the excellent service and delivery I received.

I would highly recommend Nordic House.
5.00
Excellent

Linen Dinner Candles
Excellent after sales
Packaged beautifully
Very happy ...... well done
5.00
Excellent

All the things I have ordered from Nordic House have been wonderful and I have never had a problem. Lovely selection of goods and excellent service. Wish there were more like you.
5.00
Excellent

Just want to say a big thank you to the customer service team (Kate/Tammy) for being so helpful and polite. My partner ordered the wrong lanterns and they were so understanding and helpful to exchange it for the right size we was after. Kept us updated all the way through till we was happy with our end result. Really recommend Nordick loved our experience and our gorgeous lanterns we bought.
5.00
Excellent

I was spending a gift voucher given to me at Christmas, and chose the Urban Concrete clock - which is beautiful. Simple, modern and stylish - perfect really The other products on the Nordic House website all look absolutely gorgeous, and I'm keen to have another shopping opportunity with them soon. Don't hesitate to order, everything worked out beautifully.
5.00
Excellent

Had an email and phone call concerning my order both before and after it had arrived . My items are a higher quality than I expected.Great customer service and great products .Thank you . Would recommend.
4.67
Excellent

I ordered the any time is wine concrete wine cooler and unfortunatly the first one that arrived was smashed (these things do happen) but I can not fault the customer service from Tammy. They were more than apologetic and sent a replacement next day delivery. I love the product and can't wait to order more.
4.67
Excellent

Gorgeous item - very fast delivery and excellent service
5.00
Excellent

I was called by Emma who confirmed my order and who explained that I would be contacted by the delivery company to organise a date.The second call never came and instead the delivery turned up at work on a pallet. As I took the delivery at work it would have been nice to get some warning and my colleagues had to remove the pallet for me. The mirror is beautiful quality although not perfect.
3.33
Fair

I am extremely pleased with all my purchases especially my xl sheepskin rug. The company offered an excellent service from start to finish and would highly recommend them to anyone who likes high quality furnishings.
5.00
Excellent

Beautiful things, carefully chosen and to a very high standard. Everything I have bought from NH has been a delight to open. Delivery is always on time, and packaged well. Couldn't be more delighted with all my purchases
5.00
Excellent

Absolutely delighted with my recent purchase, delivered very quickly and packaged well
5.00
Excellent

I ordered the 'Contemporary Scandi Shelf' and unfortunately the shelf was damaged when I received it. I called customer services and they were friendly, polite and extremely helpful. I received the replacement within 2 days and the lady I had been speaking to (Kate) even contacted me to make sure I was happy with the replacement. Fantastic customer service and the shelf looks great
5.00
Excellent

Wonderful unique products which are backed up with a level of customer service so rarely found today. I will certainly be buying more from them, and have already got a wish list going for my birthday so my family can buy me things I want with confidence.
5.00
Excellent

The team at Nordic House are some of the most pleasant and helpful people I have dealt with in a long time. I wished to buy a storage bench and have it shipped to the Republic of Ireland. They arranged to have it shipped at an excellent rate meaning I didn't have the hassle of trying to deal with haulage firms myself. I could not recommend Nordic House highly enough.
5.00
Excellent

Top class from ordering to delivery , more than happy with products , great quality , one word PERFECT
5.00
Excellent

impressed
5.00
Excellent

Kate provided such a fantastic personal service emailing pics of the benches available so I could choose the one best suited to me, could not have been any more helpful, so very much appreciated. The item itself is stunning, fabulous quality and style. I want to keep you a secret as I don't want you selling out of things but you are too good not to recommend Thank you xx
5.00
Excellent

Fantastic customer service. A quick telephone call from Emma, to check of any specific delivery requirements, was really appreciated.
Outstanding quality and beautiful products that are packaged with a personal touch. My parcel arrived promptly the next day.
Overall an amazing shopping experience. I wouldn't hesitate to recommend your company to family and friends. Well done
5.00
Excellent

One of the best customer experiences I have ever had. High quality products and fast delivery. Nordic House really wants the customer to be satisfied. Would give more than 5 stars ;)
5.00
Excellent

Beautiful tableware, brilliant service. Will shop again
5.00
Excellent

High quality lanterns - very happy with the product, service and the especially the direct contact and follow up - the personal call to sort delivery was a very nice touch.
5.00
Excellent

Very friendly and efficient company
4.33
Good

Great products, good communication and fast shipping.
Thank you very much for your help and very efficient service.
Look forward to my next purchase
5.00
Excellent

Fantastic products and excellent customer service - couldn't recommend more
5.00
Excellent

Nordic House customer reviews

Nordic House

Scandi style home accessories

Nordic House was certified by Trusted Shops on 01/08/2013.

Contact
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
reviews@nordichouse.co.uk
Nordic House

Owner
NORDIC HOUSE LIMITED
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
Trade register
Companies House Company No. 06493086
Authorized representative
Alan Wallman
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Nordic House in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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