Certificate for Nordic House

No. X5963E5A944F935BA60E231A0ECD7F364
 

Approved on
01/08/2013
Valid until
31/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Nordic House



Excellent

4.94/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 134 Trusted Shops reviews collected in the last 12 months.
In total, Nordic House has already collected 745 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/11/2019
Date of order
16/11/2019
16/11/2019
In a world of faceless online shopping the service from Nordic House has been a true delight I was so surprised to receive numerous calls from a lovely lady called Kirsty to ensure I was aware how heavy the mirror was and had I thought of a suitable wall to hang it ( I hadn’t ) and then a follow up call to ensure the courier had been in touch. The mirror is gorgeous and great value for money
5.00
Excellent

Date of publication
15/11/2019
Date of order
15/11/2019
15/11/2019
Excellent products and range
4.67
Excellent

Date of publication
13/11/2019
Date of order
13/11/2019
13/11/2019
The bobeches I ordered are exquisit, changing a nice brass-candelabra into a superb centre-piece, especially for Christmas-time coming.
The delivery prompt and on time.
The packaging thorough and with a lot of TLC.
I am absolutely over the moon
I can advise these bobeches, although I'd rather had kept it a secret. BUT that would be very selfish in this case.
Mrs. M. Cook
5.00
Excellent

Date of publication
10/11/2019
Date of order
10/11/2019
10/11/2019
I have only placed one order so far and because there were no issues and my order arrived in perfect condition and on time I would have no hesitation to order more of your very beautiful products.
5.00
Excellent

Date of publication
10/11/2019
Date of order
10/11/2019
10/11/2019
I ordered a beautiful milk stool that has now become part of our home and reminds me of my Swedish roots.I can even smell the wood and you can really see and feel the excellent craftsmanship that’s gone into this piece.I love how Nordic House packs goods with recycled materials. Thank You
5.00
Excellent

Date of publication
01/11/2019
Date of order
01/11/2019
01/11/2019
This is my second order now from Nordic house. The initial telephone call regarding the order is an amazing personal touch which made me feel like a valued customer and not a number. The delivery time is exceptional, I ordered my towel ladder at lunchtime and it arrived the following morning. The items I have ordered have been of excellent quality. Thankyou.
5.00
Excellent

Date of publication
31/10/2019
Date of order
31/10/2019
31/10/2019
Really good quality products
4.33
Good

Date of publication
31/10/2019
Date of order
31/10/2019
31/10/2019
Very pleased with this item just as shown on the website
5.00
Excellent

Date of publication
24/10/2019
Date of order
24/10/2019
24/10/2019
Nordic House is the best online retailer. From their customer service to their products everything is just amazing.
5.00
Excellent

Date of publication
23/10/2019
Date of order
23/10/2019
23/10/2019
The goods arrived quickly and really well packaged, it was handy to be able to change the delivery date easily. The mirrors we ordered were exactly as described and just what we needed.
5.00
Excellent

Date of publication
20/10/2019
Date of order
18/10/2019
20/10/2019
Great products, great company.
5.00
Excellent

Date of publication
12/10/2019
Date of order
12/10/2019
12/10/2019
The service was exceptional from start to finish. No hassle, timely and clear.
5.00
Excellent

Date of publication
10/10/2019
Date of order
10/10/2019
10/10/2019
From selecting my items, from such an amazing choice, I placed my order and was kept informed of the despatch details until they arrived. The whole process was so quick and everything arrived beautifully packaged. Have used Nordic House before and will continue to do so as the whole experience is first class
5.00
Excellent

Date of publication
25/09/2019
Date of order
25/09/2019
25/09/2019
Amazing service every time you place an order with Nordic House. Items always arrive well packed and as described on the website.

Love the additional touch of a call when the parcel is ready to be shipped.

I would definitely recommend and will be back ordering more.
5.00
Excellent

Date of publication
23/09/2019
Date of order
23/09/2019
23/09/2019
Nordic House -well done Efficient and super professional service. I placed an order yesterday and it was delivered today as promised, when promised, and in perfect condition. Service I've received has been exemplary and the product is fantastic.
5.00
Excellent

Date of publication
20/09/2019
Date of order
20/09/2019
20/09/2019
Very happy with the items I ordered
The rattan child’s chair is beautiful
And the tea towels are of good quality
Will definitely be shopping again with you
5.00
Excellent

Date of publication
18/09/2019
Date of order
18/09/2019
18/09/2019
The driftwood hurricane candle holder is every bit as nice as it looks on the picture It’s really different from anything else I’ve seen and that’s also what I love about it.
Delivery was great and the secure packaging meant that nothing was damaged when it arrived. I might buy another as a gift X
5.00
Excellent

Date of publication
17/09/2019
Date of order
17/09/2019
17/09/2019
I can not fault the ordering process, the customer service or the product received- absolutely brilliant.
5.00
Excellent

Date of publication
10/09/2019
Date of order
10/09/2019
10/09/2019
Fabulous customer service from Kirsty who kept me updated via both email and phone. Couldn't have asked for better help or quicker responses to my delivery query. So nice to deal with a company that actually cares about customer service and that can be easily contacted via phone as well as email.
5.00
Excellent

Date of publication
06/09/2019
Date of order
06/09/2019
06/09/2019
I was badly let down by a company to purchase 2 lanterns. In desperation I contacted Nordic House to purchase similar items. I spoke to an advisor on Tuesday afternoon, who told me that the lanterns I was after were in stock. On Thursday morning at 09.30 hours I had received my order through DPD.
Great service, fantastic items. Couldn’t have wished for a better product and service. Thank you
5.00
Excellent

Date of publication
05/09/2019
Date of order
05/09/2019
05/09/2019
I was keen to get my items fast. I e mailed Nordic house to check delivery times and got a call back the same day confirming they’d been despatched. They arrived the next day well wrapped and I am delighted with them. Top quality and great , friendly service. I’ll be shopping again soon
5.00
Excellent

Date of publication
30/08/2019
Date of order
30/08/2019
30/08/2019
A well deserved 5 star recommendation. Great communication from the Company. They really looked after my order and kept me fully updated. Absolutely LOVE the lantern I ordered. Wonderful quality. Will 100 be using this Company again.
5.00
Excellent

Date of publication
23/08/2019
Date of order
23/08/2019
23/08/2019
Everything arrived beautifully and thoughtfully packaged to minimise any damage. Thank you for the personal courtesy call re delivery, though I didn’t answer my phone as thought it was a telemarketer I did appreciate the call. I will definitely shop on Nordic House again.
5.00
Excellent

Date of publication
21/08/2019
Date of order
21/08/2019
21/08/2019
Nordic House is always a pleasure to buy from. Ordering and delivery couldn’t be simpler. Beautiful, unique products and a fantastic website. Excellent for unusual gifts and the Christmas selection is always stunning.
5.00
Excellent

Date of publication
21/08/2019
Date of order
21/08/2019
21/08/2019
This is a lovely little sturdy table to go alongside my sofa and easily fits a plant and small lamp on its top. It came very well packaged and the delivery company was brilliant. They let you know when it will arrive, giving you an hour slot. Very happy with my first purchase from Nordic House.
5.00
Excellent

Date of publication
19/08/2019
Date of order
19/08/2019
19/08/2019
I placed 2 separate orders for elite hurricane lanterns and candles. Delivery was very prompt each time with clear communication and a one hour delivery slot. We are delighted with the lanterns. They are beautifully designed and really well constructed.
5.00
Excellent

Date of publication
16/08/2019
Date of order
16/08/2019
16/08/2019
Everything ordered arrived promptly and in perfect condition. All items are beautiful and well made.
5.00
Excellent

Date of publication
15/08/2019
Date of order
15/08/2019
15/08/2019
Fabulous quality products and service, with prompt delivery. Previously had a wine cooler from you some time ago and had so many compliments I ordered 3 more for my friends. Plus whilst it’s a bit early to think about Halloween bought the pumpkins which I’d had my eye on for a while now before they sell out
5.00
Excellent

Date of publication
15/08/2019
Date of order
15/08/2019
15/08/2019
Nordic House staff couldn’t do enough to help me ... going that extra mile to send a photo of what I was querying as I was unsure of the colour .... outstanding customer service ....
I would have no hesitation in using this company again ........ thank you to all involved
5.00
Excellent

Date of publication
10/08/2019
Date of order
10/08/2019
10/08/2019
I adore your products, ideas, website and I information. All round excellent service
5.00
Excellent

Date of publication
08/08/2019
Date of order
08/08/2019
08/08/2019
I love this very eye catching Elegant Stool.A little expensive maybe but well made and beautifully designed.A lovely buy from Nordic House.
Ann. Plymouth
5.00
Excellent

Date of publication
27/07/2019
Date of order
27/07/2019
27/07/2019
Amazing personable customer service - the lanterns are simply stunning. Thank you Josie for all of your help, support and advice.
5.00
Excellent

Date of publication
25/07/2019
Date of order
25/07/2019
25/07/2019
Lovely quality linen and fast delivery, very happy. Would have bought more of the linen towels but they had run out Will shop here again.
5.00
Excellent

Date of publication
23/07/2019
Date of order
23/07/2019
23/07/2019
I love Nordic House and am a return customer there service is fantastic and great for Scandinavian homeware the staff are so incredibly helpful would highly recommend .
5.00
Excellent

Date of publication
23/07/2019
Date of order
23/07/2019
23/07/2019
Unfortunately the candle holder was damaged on arrival however this was all resolved efficiently and speedily.
Customer Service experience was excellent and the Customer Service Adviser Josie was wonderful.
Having being a Customer of Nordic House for some years I can highly recommend their products and the Service in every respect. They are a class company.
4.33
Good

Date of publication
22/07/2019
Date of order
22/07/2019
22/07/2019
Excellent customer service and truly quality products.
5.00
Excellent

Date of publication
17/07/2019
Date of order
17/07/2019
17/07/2019
The quality of the rug I ordered was outstanding and I'm very happy with my purchase although it is smaller than I expected. I would definately recommend. Thank you Nordic House
5.00
Excellent

Date of publication
15/07/2019
Date of order
15/07/2019
15/07/2019
My order arrived in perfect condition, well packed and carefully wrapped. I am really pleased with the items: the driftwood candelabra is stunningly beautiful and quite unique.The ladder solves a more practical problem of lack of space to hang belongings in the bedroom, and looks elegant in the process.Thank you very much for leading the way in what customer service should really be about.
5.00
Excellent

Date of publication
15/07/2019
Date of order
15/07/2019
15/07/2019
My order arrived in a couple of days but was unfortunately broken in transit. I contacted customer service who were super helpful and sent a replacement immediately. The standard of both customer service and product quality is exceptional.
5.00
Excellent

Date of publication
14/07/2019
Date of order
02/07/2019
14/07/2019
Ordered a beautiful mirror which exceeded expectation, great service, very personable.
5.00
Excellent

Nordic House customer reviews

Nordic House

Scandi style home accessories

Nordic House was certified by Trusted Shops on 01/08/2013.

Contact
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
reviews@nordichouse.co.uk
Nordic House
Owner
NORDIC HOUSE LIMITED
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
Trade register
Companies House Company No. 06493086
Authorized representative
Alan Wallman
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Nordic House in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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