Certificate for Nordic House

No. X5963E5A944F935BA60E231A0ECD7F364
 

Approved on
01/08/2013
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Nordic House



Excellent

4.94/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 152 Trusted Shops reviews collected in the last 12 months.
In total, Nordic House has already collected 611 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/11/2018
Date of order
16/11/2018
16/11/2018
I ordered a small lantern with leather strap and the glass and slate candle holder, both arrived the day after despatch. Stunning quality, well packaged
would be an apt description of both. Will buy the larger sizes of lantern when they come back in stock. Customer service was excellent all the way through.
Would not hesitate to recommend the company or products.
5.00
Excellent

Date of publication
13/11/2018
Date of order
13/11/2018
13/11/2018
Love buying from Nordic House, customer service is great and the products beautiful.
5.00
Excellent

Date of publication
02/11/2018
Date of order
02/11/2018
02/11/2018
I can not fault the personal service and quality of the Loft Mirror I purchased from Nordic House. From ordering, I was contacted the next day to organise delivery, the delivery firm used were polite and courteous and timely. A very pleasant shopping experience, I will highly recommend to all my friends and family. Thank you. Dawn
5.00
Excellent

Date of publication
31/10/2018
Date of order
31/10/2018
31/10/2018
I knew the linen duvet cover set was just what I needed to complete my bedroom re-do. I contacted customer service to special order a super-king and I'm so thrilled. I set it up and it's the best compliment to my headboard & feature wall. So happy Thanks for the sweet candle too. Customer service is alive and well at Nordic House.
5.00
Excellent

Date of publication
31/10/2018
Date of order
31/10/2018
31/10/2018
I received my order yesterday and just wanted to say a huge thank you as I am so pleased with all the items. Items all packed beautifully and so well protected.The new hand soap smells amazing so I will order the hand lotion next order I'm really pleased so thank you for a great service. Also,it's great to be able to track the parcel with DPD and the driver arrived exactly on time.Very impressed
5.00
Excellent

Date of publication
31/10/2018
Date of order
31/10/2018
31/10/2018
I recently came across your website and fell in love with the products you offer. I quickly made an order (having to restrain myself from going too mad) and I'd just like to say what a fantastic company you are. Customer care exceptional, the products I purchased were wrapped beautifully and carefully and arrived quickly. I can't wait to put my Christmas order in Thank you so much.
5.00
Excellent

Date of publication
29/10/2018
Date of order
29/10/2018
29/10/2018
Brought to beautiful Nordic Zen milking stools. One for the bathroom and another for down stairs boot room. It looked lovely in my farmhouse black and white cottage. Gave the bathroom a spa feel. Great company to deal with, order was prompt and on time. Would definitely recommend.
5.00
Excellent

Date of publication
26/10/2018
Date of order
26/10/2018
26/10/2018
Fantastic service from start to finish, very impressed Absolutely love the items I bought, they are beautiful Delivery was also incredibly prompt Thank you
5.00
Excellent

Date of publication
16/10/2018
Date of order
16/10/2018
16/10/2018
From start to finish my experience with Nordic House has been fantastic. The customer service upon placing the order was so friendly and helpful, explaining the forthcoming delivery. The goods are gorgeous and beautifully made very true to the imagery on the website. Delivery for normal goods was within the next day and for a larger good as brilliant scheduled service. Can't wait to buy more.
5.00
Excellent

Date of publication
15/10/2018
Date of order
15/10/2018
15/10/2018
Delivery of this item was unfortunately extremely difficult to organise. The company was not easy to deal with and were not flexible nor helpful with setting dates.
Once arrived, I actually carried the mirror upstairs myself. The one man who came to the door said that his colleague was in the van "having lunch" and so would fetch him.
The packaging was damaged due to poor handling.
4.00
Good

Nordic House replies: 17/10/2018
Thank you for the feedback regarding your recent delivery. We’re so sorry you didn’t receive the service our couriers are expected to provide. As per your conversation with Kirsty, we have escalated this with our couriers so they can investigate further. We’re so happy to hear however that the lovely Mirror arrived in perfect condition despite this and look forward to speaking with you again soon.

Date of publication
14/10/2018
Date of order
14/10/2018
14/10/2018
Brilliant products, brilliant service and all delivered in double quick time. Can't recommend them highly enough.
5.00
Excellent

Date of publication
12/10/2018
Date of order
12/10/2018
12/10/2018
Brilliant service as usual and lovely timeless items.
5.00
Excellent

Date of publication
12/10/2018
Date of order
12/10/2018
12/10/2018
Love my Goatskin stool. Beautifully designed and fabulous quality.
Came within 48 hours, well packaged.
5.00
Excellent

Date of publication
12/10/2018
Date of order
12/10/2018
12/10/2018
Absolutely delighted with the star linen cushion that has just arrived. It was beautifully packaged and only ordered yesterday. Fabulous shopping experience.
5.00
Excellent

Date of publication
12/10/2018
Date of order
11/10/2018
12/10/2018
We are delighted with all our purchases they are exactly as in the photos and great quality too. Thank you
5.00
Excellent

Date of publication
11/10/2018
Date of order
11/10/2018
11/10/2018
What a stunning mirror, delivered on time in professional hands. I could only stand back and admire my fab purchase. What a treat

Thank you Nordic House, it made online shopping a joy something that doesn’t happen often I look forward to purchasing from you in the future.

A very satisfied customer
5.00
Excellent

Date of publication
08/10/2018
Date of order
08/10/2018
08/10/2018
Loft style window mirror - large.
We recently purchased the above for our newly refurbed kitchen for the dining end and it reflects the whole room - loving it Plus it’s already had a lot of admirers
Thank you also for the extremely quick service. Nothing could be faulted from order to delivery. Will definitely recommend Nordic House to family and friends and hope to use you again ,
5.00
Excellent

Date of publication
04/10/2018
Date of order
04/10/2018
04/10/2018
Excellent service, love my purchases
5.00
Excellent

Date of publication
04/10/2018
Date of order
04/10/2018
04/10/2018
I have ordered 3 large items recently from Nordic House and all items purchased were or exceptional quality. I couldn't fault their customer service or delivery of the items either. This company really knows what a customer wants. It is rare to find a company like this these days. Thank you Nordic House I will be shopping with you again and recommending my family and friends to you.
5.00
Excellent

Date of publication
04/10/2018
Date of order
04/10/2018
04/10/2018
Very good Quality
5.00
Excellent

Date of publication
01/10/2018
Date of order
01/10/2018
01/10/2018
Such a wonderful business to buy from. Quick delivery and their customer service is impeccable. A pleasure to shop with them
5.00
Excellent

Date of publication
30/09/2018
Date of order
30/09/2018
30/09/2018
What a great company to order from. Very pleased with the products
I ordered; the excellent customer service and speedy delivery. A definite 5
rating
5.00
Excellent

Date of publication
27/09/2018
Date of order
27/09/2018
27/09/2018
What can I say except WOW. I ordered the Milking stool, Tomte and green candles which are just beautiful. I received an email from Josie the same day advising me of my order including the dispatch day and kept me up to date on my order from start to finish which was great as you rarely see this these days with other stores. Such unique and exquisite pieces will definitely be shopping here again :)
5.00
Excellent

Date of publication
20/09/2018
Date of order
20/09/2018
20/09/2018
What a treat it was to receive my parcel from Nordic House.Firstly, the items were beautifully wrapped - it felt like Christmas day opening themI ordered a number of items and am delighted with them all, in particular the lantern with the leather handle, the shelf with felt brackets and the brunch boards - perfect for boiled eggs and soldiers I will definitely be shopping at Nordic House again
5.00
Excellent

Date of publication
20/09/2018
Date of order
20/09/2018
20/09/2018
I ordered an industrial swivel stool from Nordic House on Saturday after seeing it on Instagram and it arrived the following Wednesday, beautifully packaged, and I am over the moon with it. It is the most beautiful stool and I absolutely love it - trying to figure out if I can afford another one Brilliant service from Nordic House and would recommend without hesitation.
5.00
Excellent

Date of publication
19/09/2018
Date of order
19/09/2018
19/09/2018
Sourcing the perfect faux Olive tree was a delight from beginning to end with Nordic House. The team were so helpful and friendly in providing initial answers, delivery was within less than 24 hours of ordering and the product itself has far exceeded my expectations Utterly beautiful, looks incredibly realistic (even now with fairy lights...) and very good quality - highly recommended
5.00
Excellent

Date of publication
18/09/2018
Date of order
18/09/2018
18/09/2018
My first order, it arrived in less than 24hrs Fantastic communication, great packaging and lovely friendly customer service.. easy to navigate thru the website too, so many gorgeous items
5.00
Excellent

Date of publication
17/09/2018
Date of order
17/09/2018
17/09/2018
There is always something beautiful to purchase. Everything is always well wrapped and if there are any queries lovely friendly customer service, my perfect shopping experience.
5.00
Excellent

Date of publication
13/09/2018
Date of order
13/09/2018
13/09/2018
Have been ordering from this fresh, different company for a couple of years and the whole service is excellent from ordering to delivery. The products are excellent quality and a refreshingly different from the rest Keep it up Nordic House
5.00
Excellent

Date of publication
13/09/2018
Date of order
13/09/2018
13/09/2018
We had quick delivery on our items which are as stated luxurious very pleased with them we even had phone calls every step of the way till delivery and after and friendly staff
Would recommend this site to anyone into this kind of decor
5.00
Excellent

Date of publication
12/09/2018
Date of order
12/09/2018
12/09/2018
Fantastic customer service I wouldn't hesitate to use this company again.
5.00
Excellent

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
I enjoyed the whole process buying from Nordic House
4.67
Excellent

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Excellent service. Follow up phone call, detail in the packaging was amazing and quality products.
5.00
Excellent

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Good quality chair, does all that it claimed to do.
4.67
Excellent

Date of publication
30/08/2018
Date of order
30/08/2018
30/08/2018
From ordering this lantern to delivery and putting in my hall way has been so easy. The lantern is lovely and have had many complaints.
5.00
Excellent

Date of publication
16/08/2018
Date of order
14/08/2018
16/08/2018
The follow up phone call was a great touch - it’s why I prefer dealing with a smaller’ company rather than a mega organisation like Amazon etc. The shelves are great by the way
5.00
Excellent

Date of publication
09/08/2018
Date of order
09/08/2018
09/08/2018
"I received my 2 small Olive Trees today and I have to say they are amazing, you can not distinguish them from my real Olive Tree, The Service from Nordic House is second to none, recommend 100"
5.00
Excellent

Date of publication
08/08/2018
Date of order
08/08/2018
08/08/2018
Love my shelves and have them in my hall. Lots of people have admired them.I just thought they were a little prices for all that they are.
5.00
Excellent

Date of publication
30/07/2018
Date of order
30/07/2018
30/07/2018
Beautiful dinner plates, I'm delighted with them, delivered very fast and packaging excellent.
5.00
Excellent

Date of publication
30/07/2018
Date of order
30/07/2018
30/07/2018
Love the shelves I bought earlier this year. They look fantastic. Customer service cannot be faulted. Lovely company to buy from. Would highly recommend.
5.00
Excellent

Nordic House customer reviews

Nordic House

Scandi style home accessories

Nordic House was certified by Trusted Shops on 01/08/2013.

Contact
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
reviews@nordichouse.co.uk
Nordic House
Owner
NORDIC HOUSE LIMITED
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
Trade register
Companies House Company No. 06493086
Authorized representative
Alan Wallman
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Nordic House in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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