Nordic HouseReviews

The home furnishing items are stunning and my experience was further welcoming with my conversations with Lucy who was softly spoken, a pleasure to talk to and who gave me her undivided attention during my orders. She has a great sense of awareness on the needs of the customer and I love calling up Nordic just to speak to Lucy and get her advice. She took the time to write me a very comprehensive email containing how to get the best out of candles and enjoy them safely. I do not have any Pictures yet to share but I hope that I can in the near future which means I really hope Nordic and the people who run this super company is able to continue to sell the gorgeous home furnishing products and that many more customers experience the fantastic customer service as I have.

What a wonderful discovery of home furnishings that gives one a sense of beauty as well as outstanding quality of products. Caroline a knowledgeable and lovely individual who was a joy to speak with when I purchased the lanterns and many other items. I have learnt how to not only look after the products but also Caroline gave a me wealth of intelligent advice on candle management which was fascinating. I also discovered that Caroline is originally from the same place I now live in which made it an extra a special bond for me.

I ordered several items (order number 156335) which were well packaged however the large terracotta vase had a chunk missing from the rim. I emailed customer services who promptly replied and offered to send out a replacement without question. I love the products at Nordic House and their service is second to non. Thank you so much!

One item had a fine crack in the glaze and they have emailed straight away to say they’ll send a replacement & just to use the original item if I can - - really quick response and all items very well packaged using recyclable packaging

Lotta chair and sheepskin rug both superb quality items. So pleased with my purchases. Delivered with care and well packaged. Customer services kept me informed throughout.

What wonderful customer service from Caroline (Customer Care Assistant Team Leader) who really did go above and beyond to re arrange a delivery twice! Thank you Caroline.

Excellent customer service and products. I will definitely be ordering again!! :) Thank you!

I’ve had a great overall customer service experience from Nordic House. They’re an extremely friendly, helpful and responsive team. I recently received an order and through my own clumsiness managed to smash a part of the table lamp; the team were so understanding and organised a replacement part free-of-charge within the hour. I’ll certainly be shopping here again - their products are truly amazing but it’s the great team in the background that ties the whole experience together for me. 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Great service Caroline. I have bought products from you in the recent past so was totally confident when I bought the voucher for my brother and sister-in-law. They will enjoy browsing and will come to love your products as much as I do. I have spent a lot of time considering online retailers for my own home and you put customer service at the very heart of what you do. Lovely people & company!

Nordic House have been an absolute pleasure to deal with. Their communication throughout has been second to none; with a courtesy call after my order was placed and a follow up email after delivery. The delivery itself was completely stress free and my beautiful mirror is exactly what I was looking for. I’ll certainly be ordering from Nordic House again and would not hesitate to recommend then!

Nordic House were fantastic. My order was promptly dispatched, however DPD failed to deliver and when speaking to them, were most unhelpful. I contacted Nordic House who assisted me without hesitation. They took on the query with DPD about the missing parcel, and arranged a replacement to be dispatched immediately. This was received the following morning, in plenty of time for Xmas. Thankyou!

Delighted with the white salt and pepper grinders from Nordic. One of the few excitements left in life (how sad) is to have a small piece of pepper unexpectedly explode in one's mouth an hour or so after eating and the only way to achieve this is with a mill which grinds suitably coarsely. A fine grind, like dust, simply doesn't deliver. I am so pleased to have found these. Terrific!

150973 order What a find Nordic house has been this Christmas, such beaituful unique goods that the team seeling them follow through with great customer care. Everything I ordered was wrapped impeccably, safely and on time and i would highly recommend anyone who is tired of the big guns ( cox& cox,white.co) to shop here...you won;t be dissapointed. thank you all. x

Fabulous shopping experience from start to finish. Caroline from customer services was so helpful which I really appreciated as I don’t shop on line. I bought a white concrete bowl which is absolutely gorgeous and looks amazing on my table. It was well wrapped and delivered on time. I’m already looking to see what I can buy next! So glad I discovered Nordic House.

The customer experience is second to none. From a phone call to check my order was correct ( it wasn't and that was down to me), to a parcel that arrived promptly and very well packed. The merchandise, is of course, beautiful. The whole online level of service and attention to detail is really something special and to be proud of. Thank you to the Nordic House Team.

The foxtail bunch was exactly what I have been looking for to complete a natural grass and stem display. A generous amount and good length in varied shades. Some stems had slender leaves on which I liked. The bouquet was beautifully wrapped (by Monika) and packaged - which will be re-purposed! I cannot think of anything Nordic could do better in this instance!

This is a lovely, quality item.It fits the stairs perfectly and is extremely well balanced both on the stairs, but also when freestanding and waiting to be unpacked. There are many, cheaper stair baskets on the market, but this is well made, is accurate on its stair depth dimension and is a real asset for a busy family. It turned out to be the perfect gift !

Firstly I am a returning customer having in the past purchased items from furniture to mugs . Both the quality and appearance of the little rocking horse is absolutely gorgeous. Another beautiful acquisition from Nordic House. I cannot fault this companyI only ordered this item yesterday! Thank you again for your wonderful service. Linda.

We received first class customer service as usual from Nordic House. Within 24 hours we received a call to confirm our order and explain the delivery process which is always a lovely touch. The table is beautiful and unlike anything on offer elsewhere. Delighted with our purchase and would highly recommend Nordic House.

I bought 3 beautiful vintage lanterns from N H this Christmas and all arrived safely. Unfortunately one lantern had a loose/faulty door mechanism. I contacted customer services and they were so helpfulkind, thoughtful and proactive in sorting my problemit is a pleasure to find this level of care in a company.