Reviews for Nordic House
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I ordered several items (order number 156335) which were well packaged however the large terracotta vase had a chunk missing from the rim. I emailed customer services who promptly replied and offered to send out a replacement without question. I love the products at Nordic House and their service is second to non. Thank you so much!
The home furnishing items are stunning and my experience was further welcoming with my conversations with Lucy who was softly spoken, a pleasure to talk to and who gave me her undivided attention during my orders. She has a great sense of awareness on the needs of the customer and I love calling up Nordic just to speak to Lucy and get her advice. She took the time to write me a very comprehensive email containing how to get the best out of candles and enjoy them safely. I do not have any
Pictures yet to share but I hope that I can in the near future which means I really hope Nordic and the people who run this super company is able to continue to sell the gorgeous home furnishing products and that many more customers experience the fantastic customer service as I have.
What a wonderful discovery of home furnishings that gives one a sense of beauty as well as outstanding quality of products. Caroline a knowledgeable and lovely individual who was a joy to speak with when I purchased the lanterns and many other items. I have learnt how to not only look after the products but also Caroline gave a me wealth of intelligent advice on candle management which was fascinating. I also discovered that Caroline is originally from the same place I now live in which made it an extra a special bond for me.
What wonderful customer service from Caroline (Customer Care Assistant Team Leader) who really did go above and beyond to re arrange a delivery twice! Thank you Caroline.
One item had a fine crack in the glaze and they have emailed straight away to say they’ll send a replacement & just to use the original item if I can - - really quick response and all items very well packaged using recyclable packaging
Lotta chair and sheepskin rug both superb quality items. So pleased with my purchases. Delivered with care and well packaged. Customer services kept me informed throughout.
Excellent customer service and products. I will definitely be ordering again!! :) Thank you!
I’ve had a great overall customer service experience from Nordic House. They’re an extremely friendly, helpful and responsive team.
I recently received an order and through my own clumsiness managed to smash a part of the table lamp; the team were so understanding and organised a replacement part free-of-charge within the hour.
I’ll certainly be shopping here again - their products are truly amazing but it’s the great team in the background that ties the whole experience together for me. 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
The foxtail bunch was exactly what I have been looking for to complete a natural grass and stem display. A generous amount and good length in varied shades. Some stems had slender leaves on which I liked.
The bouquet was beautifully wrapped (by Monika) and packaged - which will be re-purposed!
I cannot think of anything Nordic could do better in this instance!
We received first class customer service as usual from Nordic House. Within 24 hours we received a call to confirm our order and explain the delivery process which is always a lovely touch. The table is beautiful and unlike anything on offer elsewhere. Delighted with our purchase and would highly recommend Nordic House.
When I bought a lamp recently a small part of the bulb fitting was broken. When I contacted Nordic House they replied very quickly to say that they would a replacement part - it arrived the following day. Great service and a lovely lamp too.
Beyond excellent Customer Care - very approachable, prompt and highly professional. Beautifully crafted and curated items of exceptional quality.
Hugely Recommended And thank you so so much Caroline.
Absolutely love our new tableware from
Nordic house - great quality, looks fantastic on our table and the customer service was outstanding!
Wonderful products, excellent customer service.
I bought 3 beautiful vintage lanterns from N H this Christmas and all arrived safely.
Unfortunately one lantern had a loose/faulty door mechanism.
I contacted customer services and they were so helpfulkind, thoughtful and proactive in sorting my problemit is a pleasure to find this level of care in a company.
Lovely customer care .. I placed one order on line .. then rang through another order .. arrived quickly all packed perfect
I love my crockery set it’s so beautiful
I will definitely buy from them again .. exceeded my expectations
Customer service outstanding - wish I could give more than 5 stars
Order set of 2 glass garden lanterns - really beautiful
I am new to this website and what a find...... Love it! I have received excellent customer service over an issue that was dealt with so efficiently. I will certainly be shopping with you again!
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