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Nordic HouseReviews

: 985Excellent

4.99

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with Buyer Protection

certified since: 01/08/2013
updated on: 27/06/2022
Nordic House is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Nordic House, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 01/08/2013
updated on: 27/06/2022
Nordic House is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Nordic House, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for Nordic House

45 verified reviews in the last 12 months

985 total reviews
This is how we ensure that reviews come from real consumers.

Reviews for Nordic House

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 Verified review
3 months ago
I ordered several items (order number 156335) which were well packaged however the large terracotta vase had a chunk missing from the rim. I emailed customer services who promptly replied and offered to send out a replacement without question. I love the products at Nordic House and their service is second to non. Thank you so much!
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 Verified review
3 months ago
The home furnishing items are stunning and my experience was further welcoming with my conversations with Lucy who was softly spoken, a pleasure to talk to and who gave me her undivided attention during my orders. She has a great sense of awareness on the needs of the customer and I love calling up Nordic just to speak to Lucy and get her advice. She took the time to write me a very comprehensive email containing how to get the best out of candles and enjoy them safely. I do not have any Pictures yet to share but I hope that I can in the near future which means I really hope Nordic and the people who run this super company is able to continue to sell the gorgeous home furnishing products and that many more customers experience the fantastic customer service as I have.
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 Verified review
3 months ago
What a wonderful discovery of home furnishings that gives one a sense of beauty as well as outstanding quality of products. Caroline a knowledgeable and lovely individual who was a joy to speak with when I purchased the lanterns and many other items. I have learnt how to not only look after the products but also Caroline gave a me wealth of intelligent advice on candle management which was fascinating. I also discovered that Caroline is originally from the same place I now live in which made it an extra a special bond for me.
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 Verified review
4 months ago
What wonderful customer service from Caroline (Customer Care Assistant Team Leader) who really did go above and beyond to re arrange a delivery twice! Thank you Caroline.
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 Verified review
4 months ago
One item had a fine crack in the glaze and they have emailed straight away to say they’ll send a replacement & just to use the original item if I can - - really quick response and all items very well packaged using recyclable packaging
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 Verified review
4 months ago
Lotta chair and sheepskin rug both superb quality items. So pleased with my purchases. Delivered with care and well packaged. Customer services kept me informed throughout.
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 Verified review
4 months ago
Excellent customer service and products. I will definitely be ordering again!! :) Thank you!
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 Verified review
5 months ago
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 Verified review
5 months ago
I’ve had a great overall customer service experience from Nordic House. They’re an extremely friendly, helpful and responsive team. I recently received an order and through my own clumsiness managed to smash a part of the table lamp; the team were so understanding and organised a replacement part free-of-charge within the hour. I’ll certainly be shopping here again - their products are truly amazing but it’s the great team in the background that ties the whole experience together for me. 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
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 Verified review
5 months ago
The foxtail bunch was exactly what I have been looking for to complete a natural grass and stem display. A generous amount and good length in varied shades. Some stems had slender leaves on which I liked. The bouquet was beautifully wrapped (by Monika) and packaged - which will be re-purposed! I cannot think of anything Nordic could do better in this instance!
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 Verified review
5 months ago
We received first class customer service as usual from Nordic House. Within 24 hours we received a call to confirm our order and explain the delivery process which is always a lovely touch. The table is beautiful and unlike anything on offer elsewhere. Delighted with our purchase and would highly recommend Nordic House.
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 Verified review
5 months ago
When I bought a lamp recently a small part of the bulb fitting was broken. When I contacted Nordic House they replied very quickly to say that they would a replacement part - it arrived the following day. Great service and a lovely lamp too.
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 Verified review
5 months ago
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 Verified review
5 months ago
Beyond excellent Customer Care - very approachable, prompt and highly professional. Beautifully crafted and curated items of exceptional quality. Hugely Recommended And thank you so so much Caroline.
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 Verified review
5 months ago
Absolutely love our new tableware from Nordic house - great quality, looks fantastic on our table and the customer service was outstanding!
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 Verified review
6 months ago
Wonderful products, excellent customer service.
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 Verified review
6 months ago
I bought 3 beautiful vintage lanterns from N H this Christmas and all arrived safely. Unfortunately one lantern had a loose/faulty door mechanism. I contacted customer services and they were so helpfulkind, thoughtful and proactive in sorting my problemit is a pleasure to find this level of care in a company.
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 Verified review
6 months ago
Lovely customer care .. I placed one order on line .. then rang through another order .. arrived quickly all packed perfect I love my crockery set it’s so beautiful I will definitely buy from them again .. exceeded my expectations
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 Verified review
6 months ago
Customer service outstanding - wish I could give more than 5 stars Order set of 2 glass garden lanterns - really beautiful
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 Verified review
6 months ago
I am new to this website and what a find...... Love it! I have received excellent customer service over an issue that was dealt with so efficiently. I will certainly be shopping with you again!
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