Certificate for Nordic House

No. X5963E5A944F935BA60E231A0ECD7F364
 

Approved on
01/08/2013
Valid until
31/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Nordic House



Excellent

4.95/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 140 Trusted Shops reviews collected in the last 12 months.
In total, Nordic House has already collected 709 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
The ordering process was amazing and the dispatch was really prompt. My only issue was with delivery as I re-scheduled the delivery (which was confirmed), yet DPD still delivered on the original day
4.00
Good

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
I absolutely adore the floor standing hurricane lamps, as do my friends. They make quite a statement (which is what I wanted). However, the pillar candles I ordered with them do not seem to fit properly and fall to one side (which drives me mad).

Delivery, packaging and customer service excellent.
4.67
Excellent

Date of publication
21/03/2019
Date of order
21/03/2019
21/03/2019
Ordered a cushion, throw, stem jars, candle holder and candles. Over the moon with everything, beautiful quality and just different from the run of the mill products you see around. Stem jars were little gifts which were very well received by the recipients, will definitely order again. Highly recommend Nordic House
5.00
Excellent

Date of publication
21/03/2019
Date of order
19/03/2019
21/03/2019
Customer service has been fantastic, in particular Kirsty's approach to ensuring the order was correct and follow up care added a genuine personal touch. I'll certainly look to continue shopping (and surprising my other half) with Nordic House
5.00
Excellent

Date of publication
21/03/2019
Date of order
21/03/2019
21/03/2019
I was a little disappointed with the lamp as I was expecting it to be heavier but as it was for a birthday present I didn’t have time to return it
Delivery was excellent no quibble about that.
4.33
Good

Date of publication
21/03/2019
Date of order
21/03/2019
21/03/2019
The product and service were both of the highest order. The product was also increedibly well packaged to prevent any damage in transit. We done Nordic House I will be back
5.00
Excellent

Date of publication
18/03/2019
Date of order
18/03/2019
18/03/2019
The mirror arrived today in one piece. It is beautiful. Thank you so much for your efforts and patience in getting it to me. Your attention to detail is way above what I have experienced with other companies. Many, many thanks"
5 effort by Kirsty at Nordic House liaising with delivery company to co-ordinate suitable delivery date and time. I would 100 order from Nordic House again.
4.67
Excellent

Date of publication
18/03/2019
Date of order
18/03/2019
18/03/2019
I’m so glad to have discovered Nordic House. You have some lovely things on your site.
My order arrived this morning, having ordered at the end of last week - so I’m very happy The Bath Caddies are gorgeous and I’ll put the shoe racks together asap. They look great too, just what I wanted.
Thanks Nordic House. I shall be back ordering soon I'm sure :)
5.00
Excellent

Date of publication
16/03/2019
Date of order
14/03/2019
16/03/2019
Thank you for my delivery on Saturday of my Loft Style Window Mirror 6 panel. It's very solid and looks great in my bedroom above the fireplace.
5.00
Excellent

Date of publication
15/03/2019
Date of order
15/03/2019
15/03/2019
I just wanted to say a thank you for my order I received today. I’ve had my eye on a candle holder and candles since Christmas and decided to purchase it for my new kitchen. Your packaging is as stunning as the product and the delivery was so quick. I won’t hesitate to use you again and will recommend you. So glad I’ve found you.
5.00
Excellent

Date of publication
14/03/2019
Date of order
14/03/2019
14/03/2019
An absolutely fab company great productions which are really high quality, and top notch customer service. I would definitely recommend and use them again. Thank you
5.00
Excellent

Date of publication
11/03/2019
Date of order
11/03/2019
11/03/2019
Thank you Nordic House for another seamless order. I placed my order and received a phone call later that day to say it had been packaged and dispatched. I also received an email with tracking details. The delivery arrived safely a day later. Lovely items and brilliant service. I would highly recommend.
5.00
Excellent

Date of publication
07/03/2019
Date of order
07/03/2019
07/03/2019
"I just want to thank you for the prompt service from your company. I ordered 3 onion shaped candles from your company yesterday. They arrived today, well packaged and in excellent condition. They are now on display in my dining room and I absolutely love them. Thank you again for your prompt service and beautiful product."
5.00
Excellent

Date of publication
06/03/2019
Date of order
06/03/2019
06/03/2019
My favourite online shop
5.00
Excellent

Date of publication
06/03/2019
Date of order
06/03/2019
06/03/2019
By some distance, Nordic House has been my favourite online shopping experience - ever From the politest initial confirmation from customer service - a real, live human, not chatbot or email - to speedy response to a query on fittings for hanging, to confirmation of accurate delivery slot and then a delightful call to check everything was totally perfect - it was. Thank you to all at Nordic House
5.00
Excellent

Date of publication
04/03/2019
Date of order
04/03/2019
04/03/2019
First time I have used Nordic House and shall use them again for sure.
5.00
Excellent

Date of publication
04/03/2019
Date of order
03/03/2019
04/03/2019
Superb service and beautiful rugs
5.00
Excellent

Date of publication
26/02/2019
Date of order
26/02/2019
26/02/2019
Absolutely love the faux olive tree, looks perfect in my hall. Very realistic. Sadly delivery was an issue, not to do with Nordic House but DPD dumping the tree at our local school Leaving me to go and track it down. Again, nothing to do with Nordic House.
4.00
Good

Date of publication
24/02/2019
Date of order
24/02/2019
24/02/2019
We really like our log stack. It's very well made, sturdy and makes, a great statement piece next to our new fireplace. We would recommend.
5.00
Excellent

Date of publication
22/02/2019
Date of order
22/02/2019
22/02/2019
I absolutely adore this clock. It’s just beautiful Very well made and has the impact that I was hoping for
5.00
Excellent

Date of publication
22/02/2019
Date of order
22/02/2019
22/02/2019
Great product. Fast delivery and good customer service.
4.67
Excellent

Date of publication
20/02/2019
Date of order
20/02/2019
20/02/2019
Fantastic, personable service - would highly recommend both from a customer service point of view but also for the high quality items. Really pleased and will use again
5.00
Excellent

Date of publication
20/02/2019
Date of order
20/02/2019
20/02/2019
First class product, great design, packaging & quality. A stand out feature in our new shop
5.00
Excellent

Date of publication
19/02/2019
Date of order
19/02/2019
19/02/2019
The beautiful, high quality dinner candles in dove grey, and the lovely LED lights look perfect in the centrepiece on my dining table. Also the customer service was second to none. Thank you Nordic House
5.00
Excellent

Date of publication
17/02/2019
Date of order
17/02/2019
17/02/2019
Very happy with the product and service all round... but I do think you should look at the amount of packaging you use.
I was shocked by the size of the package and the amount of card and plastic you use.
5.00
Excellent

Date of publication
17/02/2019
Date of order
17/02/2019
17/02/2019
Delighted with shelves. Excellent service.
5.00
Excellent

Date of publication
15/02/2019
Date of order
15/02/2019
15/02/2019
All round good service. Quick delivery, well packaged, very professional service. Beautiful well made product.
5.00
Excellent

Date of publication
13/02/2019
Date of order
13/02/2019
13/02/2019
Thank you Products and service are excellent
5.00
Excellent

Date of publication
04/02/2019
Date of order
04/02/2019
04/02/2019
This was my first experience of buying from this company - brought to my attention by my niece. The whole experience was first class. Ordering was simple with a request added for Monday - Friday delivery. I received a personal email response about this and the item was delivered next day, and on time, per the tracking device. My niece is delighted with her gift. A lovely shopping experience.
5.00
Excellent

Date of publication
02/02/2019
Date of order
02/02/2019
02/02/2019
I purchased a beautiful white thick knitted throw from Nordic House and I am absolutely delighted, It feels Devine and perfect for that Scandinavian look. It was beautifully packed and the the staff when you ring are so lovely and friendly. Looking forward to a store to visit one day Thank you
5.00
Excellent

Date of publication
01/02/2019
Date of order
01/02/2019
01/02/2019
I was not surprised on your customer service as many reviews were very positive. Although I had never purchased before from Nordic House, I was confident it was going to be a stress free experience. The towel rails were perfect.
5.00
Excellent

Date of publication
01/02/2019
Date of order
01/02/2019
01/02/2019
Absolutely love Nordic House, there are so many amazing things to buy.
The delivery was quick and they were packaged so well
5.00
Excellent

Date of publication
29/01/2019
Date of order
29/01/2019
29/01/2019
I would definitely order from Nordic House again, I ordered the scandi shelf which is different & classy I’ve not seen one like it anywhere else, it goes lovely with my interiors. Delivery was prompt and the item was packaged well, plus I had regular emails to keep me informed of the delivery status. Wonderful products and everything I could ask for in a supplier. Thank you
5.00
Excellent

Date of publication
28/01/2019
Date of order
28/01/2019
28/01/2019
I can honestly say that the service we received from Nordic House was the very finest we have experienced ordering furniture online. A personal call to make sure all details were correct, and that the item ordered was the right one, was unexpected. The arranging of delivery was quick, on time and everything was handled with care. The products are fantastic, I wouldn't hesitate to recommend
5.00
Excellent

Date of publication
24/01/2019
Date of order
24/01/2019
24/01/2019
I am delighted with my purchase. The candelabra is even more attractive than it looks on the internet. My order was well packaged and delivered promptly.
5.00
Excellent

Date of publication
23/01/2019
Date of order
23/01/2019
23/01/2019
Love the lamp. Unusual design and fits perfectly with our new lounge
5.00
Excellent

Date of publication
22/01/2019
Date of order
22/01/2019
22/01/2019
"I have just received my parcel from Nordic House to which I purchased 2 'Mia' Carved Wall Panels and WOW they are amazing I am so very happy that I purchased these wall panels I'm over the moon.They are better than what I was expecting.I absolutely love all the products that Nordic have and very reasonably priced.I must say that the service, packaging and delivery were excellent.Thank you to all.
5.00
Excellent

Date of publication
21/01/2019
Date of order
21/01/2019
21/01/2019
Excellent service.
5.00
Excellent

Date of publication
21/01/2019
Date of order
21/01/2019
21/01/2019
Excellent service the lanterns are beautiful.
I will definitely be buying from Nordic again.
5.00
Excellent

Date of publication
16/01/2019
Date of order
16/01/2019
16/01/2019
I just wanted to say how refreshingly fabulous my customer experience has been. Your website has great choices of products, communication was timely and informative, delivery service was fast efficient, right down to the thankyou note left in the box. I will definitely be shopping with you again & have already recommended you to friends. Thankyou for restoring my faith in the online shopping world
5.00
Excellent

Nordic House customer reviews

Nordic House

Scandi style home accessories

Nordic House was certified by Trusted Shops on 01/08/2013.

Contact
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
reviews@nordichouse.co.uk
Nordic House
Owner
NORDIC HOUSE LIMITED
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
Trade register
Companies House Company No. 06493086
Authorized representative
Alan Wallman
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Nordic House in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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