Certificate for Nordic House

No. X5963E5A944F935BA60E231A0ECD7F364
 

Approved on
01/08/2013
Valid until
31/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Nordic House



Excellent

4.95/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 144 Trusted Shops reviews collected in the last 12 months.
In total, Nordic House has already collected 729 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
21/05/2019
Date of order
21/05/2019
21/05/2019
What can I say The items I ordered are absolutely stunning and the customer service I received, equally stunning Kirsty was so helpful when I enquired about an out of stock item and even called me to inform me how to look after my new tapas board when it came back into stock. I have never received customer service so thorough and friendly. I'll definitely be back, NH is my new favourite shop
5.00
Excellent

Date of publication
17/05/2019
Date of order
17/05/2019
17/05/2019
Absolutely amazing products, all wrapped very well and even a courtesy call and email about the products that were sent.
Will certainly be using the Nordic House again.
5.00
Excellent

Date of publication
10/05/2019
Date of order
10/05/2019
10/05/2019
Well packaged, excellent product, fantastic quality and style
4.67
Excellent

Date of publication
09/05/2019
Date of order
09/05/2019
09/05/2019
great service as always
5.00
Excellent

Date of publication
28/04/2019
Date of order
28/04/2019
28/04/2019
Great company, quality items and different too. Excellent customer service and kept up to date about delivery etc.
5.00
Excellent

Date of publication
26/04/2019
Date of order
26/04/2019
26/04/2019
Perfect experience of online shopping Lovely items, would definitely recommend.

I'll order again soon
4.67
Excellent

Date of publication
25/04/2019
Date of order
25/04/2019
25/04/2019
Received my order the day after ordering. Packaging was excellent and the duvet set I orderd is beautiful. Will definitely be shopping st Nordic House in the future.
5.00
Excellent

Date of publication
25/04/2019
Date of order
25/04/2019
25/04/2019
Speedy service and a personal phonecall to let me know that my goods were on the way. I am delighted with the product. Well done
5.00
Excellent

Date of publication
24/04/2019
Date of order
24/04/2019
24/04/2019
Gorgeous mirror and super efficient, friendly service.
5.00
Excellent

Date of publication
17/04/2019
Date of order
17/04/2019
17/04/2019
I called prior to placing the order to check the colour of the item and spoke with someone very helpful who confirmed the colour choice was what i wanted. The items arrived swiftly and were well packaged and are the perfect colour for my client. Overall fabulous service received and a lovely product.
5.00
Excellent

Date of publication
10/04/2019
Date of order
10/04/2019
10/04/2019
Have had several pieces from Nordic House. Highly recommended for quality, delivery and customer service. Quality of goods is second to none. Products always a talking point between family and friends. Will certainly be purchasing from Nordic house in the future.
5.00
Excellent

Date of publication
10/04/2019
Date of order
10/04/2019
10/04/2019
I loved all the products I ordered, excellent quality.

They were carefully wrapped, despatched same day of ordering and received very quickly.

Very personal and attentive customer service with lots of order progress info and feedback.

I will happily be shopping with Nordic House again and recommending to all my friends.

Very happy customer. Thank you.
5.00
Excellent

Date of publication
08/04/2019
Date of order
08/04/2019
08/04/2019
Nordic house provided fantastic customer service. Kirsty called me when I had placed my order to talk through the product and delivery process. I was kept updated on my order through email. The mirror I ordered was even better than I expected so was very pleased and can’t wait to order more
5.00
Excellent

Date of publication
04/04/2019
Date of order
04/04/2019
04/04/2019
Woderful customer service and excellent delivery and packaging. 2 retro candle jars and candles purchased. Quality excellent and they were exactly like the items I saw in Period Living magazine. Willrecommend and buy again. Thank you.
5.00
Excellent

Date of publication
04/04/2019
Date of order
04/04/2019
04/04/2019
Beautiful quality, exceeded my expectations. The follow up after the delivery was also very much appreciated. I will definitely order more from Nordic House.

The only slight disappointment was that the colour of the napkins were not what I had expected. They were more green than blue which you couldn’t tell by the photo online but I will keep them anyway as they are a lovely colour.
5.00
Excellent

Date of publication
02/04/2019
Date of order
02/04/2019
02/04/2019
Have had to rate Customer Service as poor, as was not allowed to return one of my items as Nordic Home stated the shelves came in a specific box...which they didn't, and they won't accept the return without the 'original packaging' (which didn't actually exist). They were in bubble wrap alone within the larger box that my other item came in. Am disappointed therefore with the customer service.
3.67
Good

Nordic House replies: 03/04/2019
Thank you for your feedback. We’re so sad to hear you’re disappointed after your conversation with our customer care team. I understand that your return request was made outside of our returns period & whilst we always try to help by replacing packaging, it’s not possible if it is bespoke to a specific product. If you’d like to have a chat with us about this further, we’ll be very happy to help.

Date of publication
23/03/2019
Date of order
21/03/2019
23/03/2019
Loved my purchase - it was exactly what I had been looking for
5.00
Excellent

Date of publication
23/03/2019
Date of order
23/03/2019
23/03/2019
Beautiful, unusual piece. Just what I’ve been looking for. Thank you so much
5.00
Excellent

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
I absolutely love the concrete chickens They were larger than I expected and look just great. I also ordered some linen napkins and they are beautiful and soft to the touch. I am Danish and often miss some good stylish products - I can find some on your site every time I look..
5.00
Excellent

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
This company has never let me down.
Beautiful items exactly as I expected - lovely little stem vases that I can’t wait to use for garden cuttings and beautiful jute placemats - just what I had been looking for
Thank you until next time
5.00
Excellent

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
The ordering process was amazing and the dispatch was really prompt. My only issue was with delivery as I re-scheduled the delivery (which was confirmed), yet DPD still delivered on the original day
4.00
Good

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
I absolutely adore the floor standing hurricane lamps, as do my friends. They make quite a statement (which is what I wanted). However, the pillar candles I ordered with them do not seem to fit properly and fall to one side (which drives me mad).

Delivery, packaging and customer service excellent.
4.67
Excellent

Date of publication
21/03/2019
Date of order
21/03/2019
21/03/2019
Ordered a cushion, throw, stem jars, candle holder and candles. Over the moon with everything, beautiful quality and just different from the run of the mill products you see around. Stem jars were little gifts which were very well received by the recipients, will definitely order again. Highly recommend Nordic House
5.00
Excellent

Date of publication
21/03/2019
Date of order
19/03/2019
21/03/2019
Customer service has been fantastic, in particular Kirsty's approach to ensuring the order was correct and follow up care added a genuine personal touch. I'll certainly look to continue shopping (and surprising my other half) with Nordic House
5.00
Excellent

Date of publication
21/03/2019
Date of order
21/03/2019
21/03/2019
I was a little disappointed with the lamp as I was expecting it to be heavier but as it was for a birthday present I didn’t have time to return it
Delivery was excellent no quibble about that.
4.33
Good

Date of publication
21/03/2019
Date of order
21/03/2019
21/03/2019
The product and service were both of the highest order. The product was also increedibly well packaged to prevent any damage in transit. We done Nordic House I will be back
5.00
Excellent

Date of publication
18/03/2019
Date of order
18/03/2019
18/03/2019
The mirror arrived today in one piece. It is beautiful. Thank you so much for your efforts and patience in getting it to me. Your attention to detail is way above what I have experienced with other companies. Many, many thanks"
5 effort by Kirsty at Nordic House liaising with delivery company to co-ordinate suitable delivery date and time. I would 100 order from Nordic House again.
4.67
Excellent

Date of publication
18/03/2019
Date of order
18/03/2019
18/03/2019
I’m so glad to have discovered Nordic House. You have some lovely things on your site.
My order arrived this morning, having ordered at the end of last week - so I’m very happy The Bath Caddies are gorgeous and I’ll put the shoe racks together asap. They look great too, just what I wanted.
Thanks Nordic House. I shall be back ordering soon I'm sure :)
5.00
Excellent

Date of publication
16/03/2019
Date of order
14/03/2019
16/03/2019
Thank you for my delivery on Saturday of my Loft Style Window Mirror 6 panel. It's very solid and looks great in my bedroom above the fireplace.
5.00
Excellent

Date of publication
15/03/2019
Date of order
15/03/2019
15/03/2019
I just wanted to say a thank you for my order I received today. I’ve had my eye on a candle holder and candles since Christmas and decided to purchase it for my new kitchen. Your packaging is as stunning as the product and the delivery was so quick. I won’t hesitate to use you again and will recommend you. So glad I’ve found you.
5.00
Excellent

Date of publication
14/03/2019
Date of order
14/03/2019
14/03/2019
An absolutely fab company great productions which are really high quality, and top notch customer service. I would definitely recommend and use them again. Thank you
5.00
Excellent

Date of publication
11/03/2019
Date of order
11/03/2019
11/03/2019
Thank you Nordic House for another seamless order. I placed my order and received a phone call later that day to say it had been packaged and dispatched. I also received an email with tracking details. The delivery arrived safely a day later. Lovely items and brilliant service. I would highly recommend.
5.00
Excellent

Date of publication
07/03/2019
Date of order
07/03/2019
07/03/2019
"I just want to thank you for the prompt service from your company. I ordered 3 onion shaped candles from your company yesterday. They arrived today, well packaged and in excellent condition. They are now on display in my dining room and I absolutely love them. Thank you again for your prompt service and beautiful product."
5.00
Excellent

Date of publication
06/03/2019
Date of order
06/03/2019
06/03/2019
My favourite online shop
5.00
Excellent

Date of publication
06/03/2019
Date of order
06/03/2019
06/03/2019
By some distance, Nordic House has been my favourite online shopping experience - ever From the politest initial confirmation from customer service - a real, live human, not chatbot or email - to speedy response to a query on fittings for hanging, to confirmation of accurate delivery slot and then a delightful call to check everything was totally perfect - it was. Thank you to all at Nordic House
5.00
Excellent

Date of publication
04/03/2019
Date of order
04/03/2019
04/03/2019
First time I have used Nordic House and shall use them again for sure.
5.00
Excellent

Date of publication
04/03/2019
Date of order
03/03/2019
04/03/2019
Superb service and beautiful rugs
5.00
Excellent

Date of publication
26/02/2019
Date of order
26/02/2019
26/02/2019
Absolutely love the faux olive tree, looks perfect in my hall. Very realistic. Sadly delivery was an issue, not to do with Nordic House but DPD dumping the tree at our local school Leaving me to go and track it down. Again, nothing to do with Nordic House.
4.00
Good

Date of publication
24/02/2019
Date of order
24/02/2019
24/02/2019
We really like our log stack. It's very well made, sturdy and makes, a great statement piece next to our new fireplace. We would recommend.
5.00
Excellent

Date of publication
22/02/2019
Date of order
22/02/2019
22/02/2019
I absolutely adore this clock. It’s just beautiful Very well made and has the impact that I was hoping for
5.00
Excellent

Nordic House customer reviews

Nordic House

Scandi style home accessories

Nordic House was certified by Trusted Shops on 01/08/2013.

Contact
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
reviews@nordichouse.co.uk
Nordic House
Owner
NORDIC HOUSE LIMITED
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
Trade register
Companies House Company No. 06493086
Authorized representative
Alan Wallman
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Nordic House in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.