Certificate for Nordic House

No. X5963E5A944F935BA60E231A0ECD7F364
 

Approved on
01/08/2013
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Nordic House



Excellent

4.95/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 154 Trusted Shops reviews collected in the last 12 months.
In total, Nordic House has already collected 691 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
24/02/2019
Date of order
24/02/2019
24/02/2019
We really like our log stack. It's very well made, sturdy and makes, a great statement piece next to our new fireplace. We would recommend.
5.00
Excellent

Date of publication
22/02/2019
Date of order
22/02/2019
22/02/2019
I absolutely adore this clock. It’s just beautiful Very well made and has the impact that I was hoping for
5.00
Excellent

Date of publication
22/02/2019
Date of order
22/02/2019
22/02/2019
Great product. Fast delivery and good customer service.
4.67
Excellent

Date of publication
20/02/2019
Date of order
20/02/2019
20/02/2019
Fantastic, personable service - would highly recommend both from a customer service point of view but also for the high quality items. Really pleased and will use again
5.00
Excellent

Date of publication
20/02/2019
Date of order
20/02/2019
20/02/2019
First class product, great design, packaging & quality. A stand out feature in our new shop
5.00
Excellent

Date of publication
19/02/2019
Date of order
19/02/2019
19/02/2019
The beautiful, high quality dinner candles in dove grey, and the lovely LED lights look perfect in the centrepiece on my dining table. Also the customer service was second to none. Thank you Nordic House
5.00
Excellent

Date of publication
17/02/2019
Date of order
17/02/2019
17/02/2019
Very happy with the product and service all round... but I do think you should look at the amount of packaging you use.
I was shocked by the size of the package and the amount of card and plastic you use.
5.00
Excellent

Date of publication
17/02/2019
Date of order
17/02/2019
17/02/2019
Delighted with shelves. Excellent service.
5.00
Excellent

Date of publication
15/02/2019
Date of order
15/02/2019
15/02/2019
All round good service. Quick delivery, well packaged, very professional service. Beautiful well made product.
5.00
Excellent

Date of publication
13/02/2019
Date of order
13/02/2019
13/02/2019
Thank you Products and service are excellent
5.00
Excellent

Date of publication
04/02/2019
Date of order
04/02/2019
04/02/2019
This was my first experience of buying from this company - brought to my attention by my niece. The whole experience was first class. Ordering was simple with a request added for Monday - Friday delivery. I received a personal email response about this and the item was delivered next day, and on time, per the tracking device. My niece is delighted with her gift. A lovely shopping experience.
5.00
Excellent

Date of publication
02/02/2019
Date of order
02/02/2019
02/02/2019
I purchased a beautiful white thick knitted throw from Nordic House and I am absolutely delighted, It feels Devine and perfect for that Scandinavian look. It was beautifully packed and the the staff when you ring are so lovely and friendly. Looking forward to a store to visit one day Thank you
5.00
Excellent

Date of publication
01/02/2019
Date of order
01/02/2019
01/02/2019
I was not surprised on your customer service as many reviews were very positive. Although I had never purchased before from Nordic House, I was confident it was going to be a stress free experience. The towel rails were perfect.
5.00
Excellent

Date of publication
01/02/2019
Date of order
01/02/2019
01/02/2019
Absolutely love Nordic House, there are so many amazing things to buy.
The delivery was quick and they were packaged so well
5.00
Excellent

Date of publication
29/01/2019
Date of order
29/01/2019
29/01/2019
I would definitely order from Nordic House again, I ordered the scandi shelf which is different & classy I’ve not seen one like it anywhere else, it goes lovely with my interiors. Delivery was prompt and the item was packaged well, plus I had regular emails to keep me informed of the delivery status. Wonderful products and everything I could ask for in a supplier. Thank you
5.00
Excellent

Date of publication
28/01/2019
Date of order
28/01/2019
28/01/2019
I can honestly say that the service we received from Nordic House was the very finest we have experienced ordering furniture online. A personal call to make sure all details were correct, and that the item ordered was the right one, was unexpected. The arranging of delivery was quick, on time and everything was handled with care. The products are fantastic, I wouldn't hesitate to recommend
5.00
Excellent

Date of publication
24/01/2019
Date of order
24/01/2019
24/01/2019
I am delighted with my purchase. The candelabra is even more attractive than it looks on the internet. My order was well packaged and delivered promptly.
5.00
Excellent

Date of publication
23/01/2019
Date of order
23/01/2019
23/01/2019
Love the lamp. Unusual design and fits perfectly with our new lounge
5.00
Excellent

Date of publication
22/01/2019
Date of order
22/01/2019
22/01/2019
"I have just received my parcel from Nordic House to which I purchased 2 'Mia' Carved Wall Panels and WOW they are amazing I am so very happy that I purchased these wall panels I'm over the moon.They are better than what I was expecting.I absolutely love all the products that Nordic have and very reasonably priced.I must say that the service, packaging and delivery were excellent.Thank you to all.
5.00
Excellent

Date of publication
21/01/2019
Date of order
21/01/2019
21/01/2019
Excellent service.
5.00
Excellent

Date of publication
21/01/2019
Date of order
21/01/2019
21/01/2019
Excellent service the lanterns are beautiful.
I will definitely be buying from Nordic again.
5.00
Excellent

Date of publication
16/01/2019
Date of order
16/01/2019
16/01/2019
I just wanted to say how refreshingly fabulous my customer experience has been. Your website has great choices of products, communication was timely and informative, delivery service was fast efficient, right down to the thankyou note left in the box. I will definitely be shopping with you again & have already recommended you to friends. Thankyou for restoring my faith in the online shopping world
5.00
Excellent

Date of publication
14/01/2019
Date of order
14/01/2019
14/01/2019
I purchased the grey and ivory melange wool rug on Friday and it arrived Monday. It is absolutely gorgeous and as described . I have been looking for my perfect rug for over a year and this is it One very happy customer. The customer service was also very good (Caroline) which makes such a difference when buying online. I will be recommending Nordic House to friends.
5.00
Excellent

Date of publication
09/01/2019
Date of order
09/01/2019
09/01/2019
I’m massively impressed by the customer service I received and I’ve told multiple people about your great website, so keep it up
5.00
Excellent

Date of publication
03/01/2019
Date of order
03/01/2019
03/01/2019
I am absolutely in love with my gorgeous silver pillar mercury candle sticks... they exceeded my expectations...above and beyond
5.00
Excellent

Date of publication
18/12/2018
Date of order
18/12/2018
18/12/2018
Super fast delivery of purchased items which I'm absolutely delighted with. Also, l can't say enough about the care and attention that was taken with the packaging. This was very much appreciated as not only where they a joy to unwrap it also ensured the safe delivery of my purchases. Will definitely be making future purchases from this 5 star, highly recommend store.
5.00
Excellent

Date of publication
18/12/2018
Date of order
18/12/2018
18/12/2018
I've bought many lovely items from Nordic House over the last few years and have always been delighted.
Each time a new catalogue comes out, I can't resist looking and always seem to find something else to buy.
The customer service is second to none and the best I have experienced.
Just an all round nice experience.
This might sound like a made up review, as its so good. But it's not. Thanks.
5.00
Excellent

Date of publication
17/12/2018
Date of order
17/12/2018
17/12/2018
I bought an Antique Blue Hurricane for a Xmas present. When wrapping it I dropped it and it broke. I phoned Nordic House in a panic and ordered another one (13 Dec) hoping it would arrive before 19 Dec when I was due to visit my friend. It arrived on 15 Dec. Given that I live on the Isle of Skye, other end of the country from Nordic House, Truro this is exceptional service. Thank you very much
5.00
Excellent

Date of publication
14/12/2018
Date of order
14/12/2018
14/12/2018
Just received my beautiful dinner plates packed by Jodie to perfection Loved all my purchases from Nordic House. Service and packing excellent and all done with a real personal touch Thank you
5.00
Excellent

Date of publication
13/12/2018
Date of order
13/12/2018
13/12/2018
I have put 5 stars against all the comments. My first order was a bit of a disappointment as the small fir tree l had ordered was damaged on arrival. I emailed straightaway and within minutes a lovely lady by the name of Kirsty relephoned and immediately sorted the problem out arranging for a replacement to be sent. It arrived safely in less than 2 days. Thank you so much to Kirsty and the team
5.00
Excellent

Date of publication
11/12/2018
Date of order
11/12/2018
11/12/2018
Amazing personal service from Nordic House.
In a crowded online market place, this business stood out for its personality, caring nature and attention to detail.
We are absolutely over the moon with our unique log holder.
Thank you so so much
5.00
Excellent

Date of publication
11/12/2018
Date of order
11/12/2018
11/12/2018
Super friendly and helpful service for my phone order. The mirror ordered (Loft Style) is great quality and arrived well packaged; the delivery company were efficient and communicated well throughout. Really pleased and would recommend Nordic House without hesitation.
5.00
Excellent

Date of publication
04/12/2018
Date of order
04/12/2018
04/12/2018
Excellent service and website
5.00
Excellent

Date of publication
03/12/2018
Date of order
03/12/2018
03/12/2018
I can highly recommend Nordic House. It is always a bit nerve racking buying a big item online (especially a mirror) but excellent communication and efficiency made it a very smooth experience. The mirror is up and looking fab in our kitchen. Kirsty was brilliant at keeping us informed & checking out the delivery options. Such excellent customer service
5.00
Excellent

Date of publication
28/11/2018
Date of order
28/11/2018
28/11/2018
Excellent service. Ordered easily and product arrived very quickly and well packaged.
5.00
Excellent

Date of publication
26/11/2018
Date of order
26/11/2018
26/11/2018
My order of Nordic Touch Tableware arrived the next day It’s lovely and just as described. It was also so well protected in the parcel. Fantastic all round service.
5.00
Excellent

Date of publication
24/11/2018
Date of order
24/11/2018
24/11/2018
Very fast, efficient and reliable service. Products of a very high quality. Thank you
5.00
Excellent

Date of publication
22/11/2018
Date of order
22/11/2018
22/11/2018
I ordered three lanterns from Nordic House and unfortunately one was broken in transit and so needed to be returned (although actually I decided that one was unwanted as it didn't fit the space). When I contacted Nordic House customer services I was pleased to experience great customer service and a completely no-fuss response in either getting a replacement to me or having it returned.
5.00
Excellent

Date of publication
22/11/2018
Date of order
22/11/2018
22/11/2018
Your products are brilliant, in particular, last year I bought your large candle pumpkins, I got the last 3 and every few months I look to see if you will have them again, but no luck. Please bring back Your delivery is amazing, the only piece of constructive advice I can give is that your packaging is EXTREME, hard to get into and lots of wasted paper/ packing, other than that, amazing.
5.00
Excellent

Date of publication
21/11/2018
Date of order
21/11/2018
21/11/2018
Superb customer service, great quality product and speedy delivery. A brilliant customer experience all round
5.00
Excellent

Nordic House customer reviews

Nordic House

Scandi style home accessories

Nordic House was certified by Trusted Shops on 01/08/2013.

Contact
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
reviews@nordichouse.co.uk
Nordic House
Owner
NORDIC HOUSE LIMITED
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
Trade register
Companies House Company No. 06493086
Authorized representative
Alan Wallman
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Nordic House in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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