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Top positive review
11 Dec 2023
Verified review
The customer service was brilliant, my board came so quickly! (Especially compared to gear I’ve ordered from other sites). And after a follow up query with customer services about an issue, Sarah was quick to reply and went above and beyond in understanding and rectifying it. Couldn’t recommend enough and now just excited to use my board!
Have the goods that you are selling online actually in stock. Don't take the payment, then email a day or two later to offer vouchers or refunds because you don't have the item you were selling. All too often, online sellers advertise goods at prices that beat their competitors but don't actually have those goods. Its a rotten practice and wastes customers time effort and money.
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Reviews for Snowtrax Ski & Snowboard Store
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2 days ago
Verified review
Very good service
Ordered one evening, despatched next morning, delivered (to Aberdeenshire) next day so all very efficient and a 5 star service.
On this occasion I would have been happy with a free/slower delivery service as £3 delivery for a £5 order isn't great - but £3 is less than it would cost me to drive to a shop and park so I shouldn't complain!
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8 Mar 2024
Verified review
Excellent service. I called the store to check which bindings they would recommend for the skis I wanted to order and then I completed the order on line. The bindings were fitted to the skis and delivered within 5 days. Super easy and hassle free.
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29 Feb 2024
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Actually Answered the Telephone- 5*
No they did everything just right, even to the most important thing of actually answering the phone & having a chat. I do like online services but unlike all the big companies who favour AI SnowTrax picked up the phone a spoke to me - 5*
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13 days ago
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Excellent customer service. Nick was so helpful and knowledgeable. I felt really comfortable buying on line and had better advice than from many stores face to face. I am delighted. Thank you
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7 Mar 2024
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Helpful sales team
In the end I didn’t keep anything I ordered but couldn’t fault the service and help along the way. They very helpfully sent additional photos in advance of me ordering
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14 Mar 2024
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Item out of stock resolved quickly
Had issue with an item out of stock, resolved quickly over email and phone calls with a replacement item. Great service, used twice and would use again.
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9 days ago
Verified review
Excellent. Will use again.
Never heard of Snowtrax before but everything was delivered on time and neatly packaged. Will be using again. Thank you.
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2 days ago
Verified review
Fast efficient service. Clear instructions regarding fitting the binding on skis.
Very happy to return to buy again
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8 days ago
Verified review
Superb service from Snowtrax!
Superb service from Snowtrax. Great price for my gloves and super quick delivery, can’t fault them.
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10 days ago
Verified review
Great service. Excellent turnaround time and nice selection of equipment. Many thanks!
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9 days ago
Verified review
Great quick excellent service. Used a few times and will go back as always cheapest.
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29 Feb 2024
Verified review
Paul the shop manager is amazingly helpful. Excellent service as usual from Snowtrax
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28 Feb 2024
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Fast Delivery
Good sale price for the item, fast delivery and effective communication/updates.
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11 days ago
Verified review
Fantastic service, great communication, and fast postage thank you
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3 Mar 2024
Verified review
Great service and fast postage. Prices also competitive
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