This review is based on making my purchase, I haven't had any reason to make a claim on the insurance policy so I can't comment on how good the actual product is that I have taken out. I spoke with two people who were both very informative and helpful with absolutely no pressure to purchase. After getting the information sent through from the first rep I then called back and was able to purchase without any hassle with the rep who took the call.
So my 5 stars is for the customer service received on the telephone.
As to what could have been better, just that I was going to purchase the insurance directly from the website after receiving an online quote, however when I clicked on Buy Now it just kept looping me round to the same place with no payment option. So maybe a temporary glitch on the site?
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the most relevant critical review
6 months ago
Most policies easy to find and reasonably competitive.
As no idea of what would happen if necessary to make a claim have only rated them as Fair
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Reviews for car2cover.co.uk
16 days ago
Straightforward and efficient
2 months ago
I like the way that you try to cover all the questions which you know that prospective buyers are likely to ask. I feel that there are a few too many within the quoting procedure.
Overall good buying experience. However disappointed that before buying that a big popup stated £75 free wine voucher with no mention of minimum spend. It's not until insurance has been purchased that they email you stating minimum spend is £115. Quite misleading.
Answer by car2cover.co.uk
10 months ago
Thank you for your review we appreciate your feedback. The pop-up panel you mention does have an asterisk to highlight there is additional information relating to the offer - and there is an asterisked statement at the bottom of the panel that confirms there is a minimum spend required, plus a link to the wine company's terms and conditions. This offer is one that we provide to our clients on behalf of one of the UK's best wine suppliers. The voucher does have a genuine £75 benefit for those who enjoy good wine. Thanks again for your review and we really appreciate your business!
5 months ago
Website is easy to navigate.
Could do with more information on Insurer on web pages, not embedded in attachments.
6 months ago
Straightforward and uncomplicated policies. I would have preferred one umbrella policy to cover both alloy and bodywork protection.
8 months ago
Nothing of concern. Easy online process and product matches that offered by dealer... but C2C much cheaper.
9 months ago
Fairly simple to get a quote if a little long winded, works OK though.