Lifelab Testing- Logo - reviews

Lifelab Testing
Reviews:

46 reviews in the last 12 months538 total reviews  

3.96
Good

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Top positive review

17 Nov 2023
 Verified review
Relatively quick delivery. Had to read instructions a few times, wasn’t abundantly clear but overall good experience and would probably recommend.- Test was for Ovarian Cancer, thankfully negative!

Top negative review

11 Oct 2023
 Verified review
Good Afternoon. I am hoping you might be able to help me. I have to be honest I was so surprised and quite shocked to get the results I received from you. All my life I have suffered with intolerances and allergies. But to my surprise everything that I know I have a problem with did not show up in any way, shape, or form. I am honestly wondering if my blood was delayed in the post or something like that? I hope I will receive a reply from you. Thank you for reading. Kind regards. S E Robbins
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Reviews for Lifelab Testing

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13 Oct 2023
 Verified review
Test was easy to carry out and result was quick.
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Answer by Lifelab Testing
17 Oct 2023
Hi Peter, thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! We are glad you found the testing quick and easy! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any questions, please don't hesitate to reach out to info@lifelabtesting.com Thanks again for the great review! Donna, Customer Service Manager
11 Oct 2023
 Verified review
Good Afternoon. I am hoping you might be able to help me. I have to be honest I was so surprised and quite shocked to get the results I received from you. All my life I have suffered with intolerances and allergies. But to my surprise everything that I know I have a problem with did not show up in any way, shape, or form. I am honestly wondering if my blood was delayed in the post or something like that? I hope I will receive a reply from you. Thank you for reading. Kind regards. S E Robbins
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Answer by Lifelab Testing
17 Oct 2023
Hi Sarah, thank you for your review. I can see you have not yet reached out to our team via email or our 24/7 website LiveChat regarding your test results. There are a number of reasons why a known allergy or intolerance may not show on your report, relating to testing methodology, when previous testing was completed, and any medications you may have been taking. Please do reach out to our team at info@lifelabtesting.com and our expert team will be more than happy to advise. We can also arrange your free 30-minute consultation with our BANT registered nutritional therapist that is included in the package you purchased. Donna Customer Service Manager
10 Oct 2023
 Verified review
Excellent communication and very quick delivery. Thank you! Easy to use kits.
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Answer by Lifelab Testing
17 Oct 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience and are pleased with the communication and our delivery times! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com Thanks again for the great review! Donna, Customer Service Manager
28 Sept 2023
 Verified review

Brilliant service

Great website, easy to use, fast delivery.
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Answer by Lifelab Testing
9 Oct 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com Thanks again for the great review! Donna, Customer Service Manager
26 Sept 2023
 Verified review
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Answer by Lifelab Testing
9 Oct 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com Thanks again for the great review! Donna, Customer Service Manager
10 Sept 2023
 Verified review
Excellent service, efficient and thorough, I would highly recommend this company.
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Answer by Lifelab Testing
11 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com Thanks again for the great review! Donna, Customer Service Manager
9 Sept 2023
 Verified review
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Answer by Lifelab Testing
17 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com Thanks again for the great review! Donna, Customer Service Manager
5 Sept 2023
 Verified review
Well worth the price, easy to do with the instructions and clear report and easy to read
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Answer by Lifelab Testing
17 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com Thanks again for the great review! Donna, Customer Service Manager
2 Sept 2023
 Verified review
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Answer by Lifelab Testing
17 Sept 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@lifelabtesting.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
28 Aug 2023
 Verified review
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Answer by Lifelab Testing
17 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com Thanks again for the great review! Donna, Customer Service Manager
26 Aug 2023
 Verified review

Misleading

My results arrived which indicated a supposed allergy to meat, fish and wheat. I restricted my diet but turns out I am allergic to tree nuts which did not show up as they don't test many, even though these are common allergens. I had a big reaction. Now have an epipen. I found the results misleading.
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Answer by Lifelab Testing
17 Sept 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@lifelabtesting.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
25 Aug 2023
 Verified review
Blood test kit poor, instructions very poor .
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Answer by Lifelab Testing
17 Sept 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@lifelabtesting.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
21 Aug 2023
 Verified review
The practicality of the test was brilliant and instructions to take the test were very comprehensive and easy to follow. My results came within a couple of days of posting. The quality of the report was very good, however highlighted a non-allergy to dust mites which previously appeared as positive in other hospital tests. I am still awaiting my 30 mins free advice call from the consultant.
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Answer by Lifelab Testing
17 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com Thanks again for the great review! Donna, Customer Service Manager
10 Aug 2023
 Verified review
All questions were answered very god
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Answer by Lifelab Testing
17 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com Thanks again for the great review! Donna, Customer Service Manager
7 Aug 2023
 Verified review
Very quick and easy.
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Answer by Lifelab Testing
9 Aug 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com Thanks again for the great review! Donna, Customer Service Manager
14 Jul 2023
 Verified review
More detailed instructions on how to use the kit needed - specifically the lancet.
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Answer by Lifelab Testing
24 Jul 2023
Thank you for your review. I am very sorry to hear you did not find our instructions detailed enough. As part of your test kit we include a 20-step instruction leaflet with an illustrated image for each step, including how to use the finger prick lancets. In addition to this, we include helpful hints cards to help you get the most from your testing and take a valid sample. We'd love to hear your full feedback at info@lifelabtesting.com We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
6 Jul 2023
 Verified review
Excellent service and fabulous customer service
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Answer by Lifelab Testing
17 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com Thanks again for the great review! Donna, Customer Service Manager
17 Jun 2023
 Verified review
Reasonable price. Very quick results, helped guide needed changes in my diet
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Answer by Lifelab Testing
30 Jun 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com Thanks again for the great review! Donna, Customer Service Manager
17 Jun 2023
 Verified review

Great to know what I’m allergic to

Great to know what I’m allergic and intolerant to
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Answer by Lifelab Testing
30 Jun 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com Thanks again for the great review! Donna, Customer Service Manager
22 May 2023
 Verified review
EVERYTHING
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Answer by Lifelab Testing
24 May 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com Thanks again for the great review! Donna, Customer Service Manager