Certificate for vashi.com

No. X551DCF9F4C01643AA6FB40C08220E805
 

Approved on
15/05/2014
Valid until
14/05/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for vashi.com



Excellent

4.96/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 172 Trusted Shops reviews collected in the last 12 months.
In total, vashi.com has already collected 728 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
01/10/2018
Date of order
29/09/2018
01/10/2018
Haven’t had the delivery yet. Paulina was lovely, your love wall is great and the service was quick, friendly and very informative
5.00
Excellent

Date of publication
30/09/2018
Date of order
27/09/2018
30/09/2018
Can’t thank Michael enough for all his help throughout the whole process. As a bloke it can be a bit daunting even making the decision let alone picking the right ring but Michael made me instantly comfortable and even saved me money The final product is unbelievable, I couldn’t be happier
5.00
Excellent

Date of publication
29/09/2018
Date of order
29/09/2018
29/09/2018
Michael was extremely helpful and very knowledgeable. The process was not stressful because I had such great help.
thank you
5.00
Excellent

Date of publication
29/09/2018
Date of order
29/09/2018
29/09/2018
Sanaa, Natasha and Ariela were very professional and so helpful. Made it a very enjoyable experience choosing my rock for my rock.
5.00
Excellent

Date of publication
28/09/2018
Date of order
28/09/2018
28/09/2018
The whole process was managed efficiently by both Nicoleta and Fady and communication was really good.

Really appreciated Fady's honest opinion on the options i had - the most expensive stones are not always the best. I managed to get the perfect ring at well below the budget I quoted. Thanks Fady
5.00
Excellent

Date of publication
28/09/2018
Date of order
28/09/2018
28/09/2018
Customer service and quality of product exceptional. Everyone I spoke to has been incredibly helpful and the ring is absolutely beautiful. Would definitely recommend.
5.00
Excellent

Date of publication
25/09/2018
Date of order
25/09/2018
25/09/2018
Nurcin was amazing helped me a lot
5.00
Excellent

Date of publication
25/09/2018
Date of order
25/09/2018
25/09/2018
Paulina was absolutely excellent. She was recommended to me by a friend who had recently ordered with her. The whole process was stress free and simple and made my life much easier. Paulina's knowledge and experience was evident throughout and I cannot thank her enough for her help.
5.00
Excellent

Date of publication
25/09/2018
Date of order
25/09/2018
25/09/2018
Excellent service from Paulina and the team at Piccadilly throughout. Their prompt communication and careful explanation of the different options in terms of stones and settings was, in my experience, unrivalled. The ring arrived exactly as I had chosen, safely, securely and discreetly within a few of days of ordering and it looks fantastic.
5.00
Excellent

Date of publication
21/09/2018
Date of order
21/09/2018
21/09/2018
Fady was very helpful and explained the whole process clearly, was very welcoming and made the process simple.
4.33
Good

Date of publication
20/09/2018
Date of order
20/09/2018
20/09/2018
I purchased my wedding rings from Vashi. They are very customer orientated and I had a brilliant experience. They provided excellent value & great customer support post-purchase. I had my rings engraved free of charge and they will be re-plated & cleaned once a year for life: can't say fairer than that. Jessica was the staff member who served me at Vashi Westfield & her & the team were superb
5.00
Excellent

Date of publication
16/09/2018
Date of order
16/09/2018
16/09/2018
Eleanor who we dealt with initially and her colleagues Federica (and another lady) were all very professional and helpful when choosing and collecting the ring.

They have made the process very enjoyable and we absolutely love the finished product.

We already recommended a friend on customer service alone before we even finalised on our ring and will definitely stand by our recommendation.
5.00
Excellent

Date of publication
13/09/2018
Date of order
13/09/2018
13/09/2018
Nurcin has been very kind and helpful. We both have felt really comfortable and have had an amazing experience.
5.00
Excellent

Date of publication
09/09/2018
Date of order
09/09/2018
09/09/2018
Very welcoming, Ariela explained the whole process and made it easy and clear to understand how they make their rings.
Definitely recommend Vashi.
5.00
Excellent

Date of publication
09/09/2018
Date of order
17/08/2018
09/09/2018
A very informative and enjoyable experience.
5.00
Excellent

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Great service, which made choosing such an important purchase pain free. Nicoleta and Fady where really helpful at every stage of the process.
5.00
Excellent

Date of publication
03/09/2018
Date of order
03/09/2018
03/09/2018
Ellie, Nicoleta, Fady were amazing Mysterious ring was completed in 2 days as i needed it in a rush. Everybody helped to make it happen for me. Loved the service and help, thank you
5.00
Excellent

Date of publication
03/09/2018
Date of order
01/09/2018
03/09/2018
We had a lovely time choosing our engagement ring at Vashi Selfridges. Ariela was really helpful in showing us a variety of diamonds and settings and talking us through the different specification options and asking any questions we had. We had read a lot of great reviews of Vashi online and were not disappointed. We would recommend them to anybody searching for a ring.
5.00
Excellent

Date of publication
03/09/2018
Date of order
01/09/2018
03/09/2018
We had a lovely time choosing our engagement ring at Vashi Selfridges. Ariela was really helpful in showing us a variety of diamonds and settings and talking us through the different specification options and asking any questions we had. We had read a lot of great reviews of Vashi online and were not disappointed. We would recommend them to anybody searching for a ring.
5.00
Excellent

Date of publication
03/09/2018
Date of order
03/09/2018
03/09/2018
Excellent service from all the staff I met. Marnin in particular toom the time to understand my requirements and made it an easy experience. Happy I chose Vashi.
5.00
Excellent

Date of publication
01/09/2018
Date of order
01/09/2018
01/09/2018
Couldn’t recommend Vashi in Selfridges and in particular Nichola anymore. I came in thinking I knew exactly what I wanted after several hours of online shopping however after much discussion (and a few complimentary beers); my decision changed completely. Fantastic experience in a non-pressured environment
5.00
Excellent

Date of publication
01/09/2018
Date of order
01/09/2018
01/09/2018
Extremely professional, welcoming and sincere staff. I very much enjoyed the whole process of purchasing the engagement ring, one of the most important purchases in a lifetime My fiancé and I are truly happy with the Vashi product and can warmly recommend it to the other couples too.
5.00
Excellent

Date of publication
31/08/2018
Date of order
31/08/2018
31/08/2018
Paulina provided great service and made the whole process a million times easier than I could have imagined. I highly recommend Vashi to anyone thinking of investing in such great products with great service. Thanks for your help
4.67
Excellent

Date of publication
28/08/2018
Date of order
28/08/2018
28/08/2018
Very fast and professional service, also deliver a fantastic product
5.00
Excellent

Date of publication
27/08/2018
Date of order
27/08/2018
27/08/2018
A surprisingly quick and painless experience buying my wedding ring. The sales assistant was able to help us navigate the various options and fill in the gaps in our knowledge, as well informing us of the steps we could take if, having received the ring, we wanted to change the metal or design. Helpful and friendly staff ensured it was a relaxed experience.
5.00
Excellent

Date of publication
26/08/2018
Date of order
26/08/2018
26/08/2018
Me and my partner have walked in to Selfridges Vashi today and have received an outstanding service. Nurcin offered us drinks, Introduced us to the brand and showed us many rings. We couldn't have felt more welcome and special. Excited to see my made ring
5.00
Excellent

Date of publication
25/08/2018
Date of order
25/08/2018
25/08/2018
Paulina was so helpful in helping arrange my order...and so polite. She was also highly knowledgeable of the products available. I would highly recommend Vashi to anybody looking for great customer service and the perfect ring.
5.00
Excellent

Date of publication
24/08/2018
Date of order
24/08/2018
24/08/2018
Very good service. Took time to help me design exactly what I wanted and ring has exceeded my expectations. Would recommend to anybody. Nicoleta provided a personable and great service.
5.00
Excellent

Date of publication
24/08/2018
Date of order
24/08/2018
24/08/2018
Lovely ring. My fiancé was over the moon. Thank you very much. Would highly recommend Vashi
5.00
Excellent

Date of publication
24/08/2018
Date of order
24/08/2018
24/08/2018
Excellent service from FADI
5.00
Excellent

Date of publication
22/08/2018
Date of order
20/08/2018
22/08/2018
Very elegant ring.
5.00
Excellent

Date of publication
22/08/2018
Date of order
22/08/2018
22/08/2018
Without doubt, Vashi went above and beyond with the quality of the rings and the incredible customer service. 600 characters isn’t nearly enough to express my gratitude to Iram for helping me out in arranging delivery of wedding rings when I was let down at the very last minute from another jewellers. I have been kept updated throughout the purchase and resizing. Without doubt, a 5 star service.
5.00
Excellent

Date of publication
21/08/2018
Date of order
21/08/2018
21/08/2018
Paulina was absolutely amazing and so helpful, she really went the extra mile for us. She helped us pick out the perfect wedding rings and made our whole experience so lovely with champagne and showing us the love wall. Such a great experience. She also made sure we had all the information we needed and helped me get my engagement ring cleaned. We couldn’t recommend Vashi and Paulina enough :)
5.00
Excellent

Date of publication
20/08/2018
Date of order
20/08/2018
20/08/2018
I have been looking for a diamond necklace for my marriage anniversary. This young lady Nurcan was super impressive with her service. I will come by with my wife to spend some time here and make this a special moment for my wife.
5.00
Excellent

Date of publication
20/08/2018
Date of order
20/08/2018
20/08/2018
I honestly cannot say a bad word about Vashi. The customer service was friendly and helpful, delivery was on time and very quick, and the price for what I got was amazing. Thanks again to everyone at Vashi, and a very big thank you from my new fiancé
5.00
Excellent

Date of publication
20/08/2018
Date of order
20/08/2018
20/08/2018
I visited Westfield store last week searching for that perfect ring. There were two lovely ladies Nurcin Yardim and Aiga that gave me a lot of knowledge about diamonds and showed me all the options available. I felt very valued as a customer even though I didn’t buy anything on the day. I have their business card and I will be returning to buy.
5.00
Excellent

Date of publication
18/08/2018
Date of order
18/08/2018
18/08/2018
Nurcin has been fantastic Great experience and service at Westfield London.
5.00
Excellent

Date of publication
17/08/2018
Date of order
17/08/2018
17/08/2018
Fantastic experience from start to finish. Fady at westfield store was very professional and friendly. Could not recommend it enough.
5.00
Excellent

Date of publication
16/08/2018
Date of order
16/08/2018
16/08/2018
Nicoleta was extremely helpful and made the process very easy. I would advise others to use Vashi as the process is very personal.
5.00
Excellent

Date of publication
12/08/2018
Date of order
12/08/2018
12/08/2018
I dealt with Nicoleta at the Westfield branch for both my engagement and wedding ring purchases and what can I say, she was an absolute star from start to finish Confident and competent advice, fun and friendly and always willing to go the extra mile.

Excellent products as well and a significant saving from the alternative options I reviewed
5.00
Excellent

vashi.com

vashi.com was certified by Trusted Shops on 15/05/2014.

Contact
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
service@vashi.com
vashi.com
Owner
Diamond Manufacturers LTD
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
Trade register
Companies House 06388524
Authorized representative
Madeline Turley
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Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with vashi.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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