Certificate for vashi.com

No. X551DCF9F4C01643AA6FB40C08220E805
 

Approved on
15/05/2014
Valid until
14/05/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for vashi.com



Excellent

4.96/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 174 Trusted Shops reviews collected in the last 12 months.
In total, vashi.com has already collected 718 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/09/2018
Date of order
20/09/2018
20/09/2018
I purchased my wedding rings from Vashi. They are very customer orientated and I had a brilliant experience. They provided excellent value & great customer support post-purchase. I had my rings engraved free of charge and they will be re-plated & cleaned once a year for life: can't say fairer than that. Jessica was the staff member who served me at Vashi Westfield & her & the team were superb
5.00
Excellent

Date of publication
16/09/2018
Date of order
16/09/2018
16/09/2018
Eleanor who we dealt with initially and her colleagues Federica (and another lady) were all very professional and helpful when choosing and collecting the ring.

They have made the process very enjoyable and we absolutely love the finished product.

We already recommended a friend on customer service alone before we even finalised on our ring and will definitely stand by our recommendation.
5.00
Excellent

Date of publication
13/09/2018
Date of order
13/09/2018
13/09/2018
Nurcin has been very kind and helpful. We both have felt really comfortable and have had an amazing experience.
5.00
Excellent

Date of publication
09/09/2018
Date of order
09/09/2018
09/09/2018
Very welcoming, Ariela explained the whole process and made it easy and clear to understand how they make their rings.
Definitely recommend Vashi.
5.00
Excellent

Date of publication
09/09/2018
Date of order
17/08/2018
09/09/2018
A very informative and enjoyable experience.
5.00
Excellent

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Great service, which made choosing such an important purchase pain free. Nicoleta and Fady where really helpful at every stage of the process.
5.00
Excellent

Date of publication
03/09/2018
Date of order
03/09/2018
03/09/2018
Ellie, Nicoleta, Fady were amazing Mysterious ring was completed in 2 days as i needed it in a rush. Everybody helped to make it happen for me. Loved the service and help, thank you
5.00
Excellent

Date of publication
03/09/2018
Date of order
01/09/2018
03/09/2018
We had a lovely time choosing our engagement ring at Vashi Selfridges. Ariela was really helpful in showing us a variety of diamonds and settings and talking us through the different specification options and asking any questions we had. We had read a lot of great reviews of Vashi online and were not disappointed. We would recommend them to anybody searching for a ring.
5.00
Excellent

Date of publication
03/09/2018
Date of order
01/09/2018
03/09/2018
We had a lovely time choosing our engagement ring at Vashi Selfridges. Ariela was really helpful in showing us a variety of diamonds and settings and talking us through the different specification options and asking any questions we had. We had read a lot of great reviews of Vashi online and were not disappointed. We would recommend them to anybody searching for a ring.
5.00
Excellent

Date of publication
03/09/2018
Date of order
03/09/2018
03/09/2018
Excellent service from all the staff I met. Marnin in particular toom the time to understand my requirements and made it an easy experience. Happy I chose Vashi.
5.00
Excellent

Date of publication
01/09/2018
Date of order
01/09/2018
01/09/2018
Couldn’t recommend Vashi in Selfridges and in particular Nichola anymore. I came in thinking I knew exactly what I wanted after several hours of online shopping however after much discussion (and a few complimentary beers); my decision changed completely. Fantastic experience in a non-pressured environment
5.00
Excellent

Date of publication
01/09/2018
Date of order
01/09/2018
01/09/2018
Extremely professional, welcoming and sincere staff. I very much enjoyed the whole process of purchasing the engagement ring, one of the most important purchases in a lifetime My fiancé and I are truly happy with the Vashi product and can warmly recommend it to the other couples too.
5.00
Excellent

Date of publication
31/08/2018
Date of order
31/08/2018
31/08/2018
Paulina provided great service and made the whole process a million times easier than I could have imagined. I highly recommend Vashi to anyone thinking of investing in such great products with great service. Thanks for your help
4.67
Excellent

Date of publication
28/08/2018
Date of order
28/08/2018
28/08/2018
Very fast and professional service, also deliver a fantastic product
5.00
Excellent

Date of publication
27/08/2018
Date of order
27/08/2018
27/08/2018
A surprisingly quick and painless experience buying my wedding ring. The sales assistant was able to help us navigate the various options and fill in the gaps in our knowledge, as well informing us of the steps we could take if, having received the ring, we wanted to change the metal or design. Helpful and friendly staff ensured it was a relaxed experience.
5.00
Excellent

Date of publication
26/08/2018
Date of order
26/08/2018
26/08/2018
Me and my partner have walked in to Selfridges Vashi today and have received an outstanding service. Nurcin offered us drinks, Introduced us to the brand and showed us many rings. We couldn't have felt more welcome and special. Excited to see my made ring
5.00
Excellent

Date of publication
25/08/2018
Date of order
25/08/2018
25/08/2018
Paulina was so helpful in helping arrange my order...and so polite. She was also highly knowledgeable of the products available. I would highly recommend Vashi to anybody looking for great customer service and the perfect ring.
5.00
Excellent

Date of publication
24/08/2018
Date of order
24/08/2018
24/08/2018
Very good service. Took time to help me design exactly what I wanted and ring has exceeded my expectations. Would recommend to anybody. Nicoleta provided a personable and great service.
5.00
Excellent

Date of publication
24/08/2018
Date of order
24/08/2018
24/08/2018
Lovely ring. My fiancé was over the moon. Thank you very much. Would highly recommend Vashi
5.00
Excellent

Date of publication
24/08/2018
Date of order
24/08/2018
24/08/2018
Excellent service from FADI
5.00
Excellent

Date of publication
22/08/2018
Date of order
20/08/2018
22/08/2018
Very elegant ring.
5.00
Excellent

Date of publication
22/08/2018
Date of order
22/08/2018
22/08/2018
Without doubt, Vashi went above and beyond with the quality of the rings and the incredible customer service. 600 characters isn’t nearly enough to express my gratitude to Iram for helping me out in arranging delivery of wedding rings when I was let down at the very last minute from another jewellers. I have been kept updated throughout the purchase and resizing. Without doubt, a 5 star service.
5.00
Excellent

Date of publication
21/08/2018
Date of order
21/08/2018
21/08/2018
Paulina was absolutely amazing and so helpful, she really went the extra mile for us. She helped us pick out the perfect wedding rings and made our whole experience so lovely with champagne and showing us the love wall. Such a great experience. She also made sure we had all the information we needed and helped me get my engagement ring cleaned. We couldn’t recommend Vashi and Paulina enough :)
5.00
Excellent

Date of publication
20/08/2018
Date of order
20/08/2018
20/08/2018
I have been looking for a diamond necklace for my marriage anniversary. This young lady Nurcan was super impressive with her service. I will come by with my wife to spend some time here and make this a special moment for my wife.
5.00
Excellent

Date of publication
20/08/2018
Date of order
20/08/2018
20/08/2018
I honestly cannot say a bad word about Vashi. The customer service was friendly and helpful, delivery was on time and very quick, and the price for what I got was amazing. Thanks again to everyone at Vashi, and a very big thank you from my new fiancé
5.00
Excellent

Date of publication
20/08/2018
Date of order
20/08/2018
20/08/2018
I visited Westfield store last week searching for that perfect ring. There were two lovely ladies Nurcin Yardim and Aiga that gave me a lot of knowledge about diamonds and showed me all the options available. I felt very valued as a customer even though I didn’t buy anything on the day. I have their business card and I will be returning to buy.
5.00
Excellent

Date of publication
18/08/2018
Date of order
18/08/2018
18/08/2018
Nurcin has been fantastic Great experience and service at Westfield London.
5.00
Excellent

Date of publication
17/08/2018
Date of order
17/08/2018
17/08/2018
Fantastic experience from start to finish. Fady at westfield store was very professional and friendly. Could not recommend it enough.
5.00
Excellent

Date of publication
16/08/2018
Date of order
16/08/2018
16/08/2018
Nicoleta was extremely helpful and made the process very easy. I would advise others to use Vashi as the process is very personal.
5.00
Excellent

Date of publication
12/08/2018
Date of order
12/08/2018
12/08/2018
I dealt with Nicoleta at the Westfield branch for both my engagement and wedding ring purchases and what can I say, she was an absolute star from start to finish Confident and competent advice, fun and friendly and always willing to go the extra mile.

Excellent products as well and a significant saving from the alternative options I reviewed
5.00
Excellent

Date of publication
11/08/2018
Date of order
11/08/2018
11/08/2018
Very professional and helpful in making an once in a lifetime important decision,
5.00
Excellent

Date of publication
11/08/2018
Date of order
11/08/2018
11/08/2018
I have walked in to Vashi Westfield today with my son to see some wedding band options and get some advice. We have met a lovely girl called Nurcin who was very warm and great at what she does. It was a pleasure to have met her and will come back in a months time to purchase the rings once my son's fiance is back in London.
5.00
Excellent

Date of publication
11/08/2018
Date of order
11/08/2018
11/08/2018
The experience from start to finish was first class. Eleanor was extremely helpful and knowledgable and took me through the minefield of the different cuts, carats etc i would reccomend the service to anyone looking to make that special purchase.
5.00
Excellent

Date of publication
09/08/2018
Date of order
09/08/2018
09/08/2018
My experience at Vashi was one of a kind, Nicoleta was incredible in every way, very kind profesional and with a lot of knowledge about the product. She was very patient and made me feel really confortable.I will come back with my fiancé for sure for wedding bands and I will highly recomend it to everyone I know. Thank you Vashi
5.00
Excellent

Date of publication
09/08/2018
Date of order
09/08/2018
09/08/2018
Vashi delivered top service and highest quality, many thanks in particular to Paulina and Marco who did a great job and also thank you for making everything possible on such short notice. I definitely recommend Vashi - you will see an enormous difference in service compared to other juwellers.
5.00
Excellent

Date of publication
08/08/2018
Date of order
08/08/2018
08/08/2018
Fantastic in every way. I would like to single out Ariela from your grafton store who educated me a lot on all things diamonds and Danielle at your Piccadilly store who then showed me through different variations so i was able to gain perspective. This then gave me the confidence to make the engagement ring online. I then picked it up in-store and Orla and the team couldn't have been any nicer.
5.00
Excellent

Date of publication
08/08/2018
Date of order
08/08/2018
08/08/2018
Great product and service
5.00
Excellent

Date of publication
04/08/2018
Date of order
04/08/2018
04/08/2018
I had an amazing experience with Vashi and excellent customer service from Nicoleta. I would recommend it to anyone looking for a bespoke ring that is made to your requirements.
5.00
Excellent

Date of publication
04/08/2018
Date of order
04/08/2018
04/08/2018
The whole experience of purchasing our wedding rings through Vashi was excellent. The experience in Vashi was second to none. Orla was unbelievably patient and helpful and made the whole experience exciting and very special and a day to remember. This was my second purchase from Vashi after the superb engagement ring
5.00
Excellent

Date of publication
02/08/2018
Date of order
02/08/2018
02/08/2018
Can't comment on delivery as I bought an engagement ring for later pick up, but the customer service was outstanding. Paulina really helped through the process and was really kind and professional. For people like me that didn't really know what we are doing well could not ask for a better experience. Will recommend to anyone.

I also did my research and Vashi uses ethically sourced diamonds.
5.00
Excellent

vashi.com

vashi.com was certified by Trusted Shops on 15/05/2014.

Contact
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
service@vashi.com
vashi.com
Owner
Diamond Manufacturers LTD
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
Trade register
Companies House 06388524
Authorized representative
Madeline Turley
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Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with vashi.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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