Certificate for vashi.com

No. X551DCF9F4C01643AA6FB40C08220E805
 

Approved on
15/05/2014
Valid until
14/05/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for vashi.com



Excellent

4.94/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 167 Trusted Shops reviews collected in the last 12 months.
In total, vashi.com has already collected 792 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/06/2019
Date of order
18/06/2019
18/06/2019
It’s difficult to find superlatives for Vashi customer service.... amazing just doesn’t cut it.......
It’s like your the only person who has ever bought a diamond from them. Professional, attentive, focused on quality..... they are all of these and more.
And guess what? You get to send your rings back once a year to be
inspected, serviced and cleaned for free.... now THATS customer service
5.00
Excellent

Date of publication
17/06/2019
Date of order
17/06/2019
17/06/2019
Although I had not booked an appointment I was served in a truly professional and efficient manner, meeting my needs. just a little note will be really nice to see more particular option of solitaire band.
4.00
Good

Date of publication
30/05/2019
Date of order
30/05/2019
30/05/2019
I had the most wonderful experience shopping for my fiancé’s engagement ring at Vashi. I used both Manchester stores and Ieva and Hannah really helped me decide on the style I wanted to go for. I made a bespoke ring and my fiancé absolutely loves it. The quality is fantastic and I have already been back to the store with my fiancé for a glass of champagne and to clean the ring. 100 recommend
5.00
Excellent

Date of publication
26/05/2019
Date of order
24/05/2019
26/05/2019
Really pleased with the customer service. The staff were extremely helpful and the quality of the ring was amazing .
5.00
Excellent

Date of publication
25/05/2019
Date of order
23/05/2019
25/05/2019
Ieva and Aru were brilliant and helped so much we are thrilled with their services
Thank you thank you thank you
5.00
Excellent

Date of publication
17/05/2019
Date of order
17/05/2019
17/05/2019
2nd purchase from this store. very good service and quicker than expected deliver
4.67
Excellent

Date of publication
11/05/2019
Date of order
11/05/2019
11/05/2019
Excellent and really helpful service from Connor Got just what I wanted x
5.00
Excellent

Date of publication
03/05/2019
Date of order
30/04/2019
03/05/2019
Luana
5.00
Excellent

Date of publication
03/05/2019
Date of order
03/05/2019
03/05/2019
The experience was second to none. Getting involved in choosing the ring right through to setting the stone was one to be remembered Ariela was extremely helpful throughout the process which make the whole experience a joy.
5.00
Excellent

Date of publication
03/05/2019
Date of order
03/05/2019
03/05/2019
Thank you to Ieva and all at Vashi for the lovely engagement ring. Leva was really welcoming, knowledgeable and helpful. All were really happy and friendly. Amazing customer service.

Thank you for the complimentary upgrade too.
5.00
Excellent

Date of publication
01/05/2019
Date of order
01/05/2019
01/05/2019
Ieva and Connor were excellent in helping me decide and choose the perfect ring I couldn’t be happier they deserve a bonus.
5.00
Excellent

Date of publication
27/04/2019
Date of order
27/04/2019
27/04/2019
Marnin is an excellent sales rep. I think he loves his job as he provides first class customer service. He is polite, professional, approachable and not judgemental. Marnin provides necessary information about the products clearly. He listens and understands the expectations of his clients. I have bought three rings from him and I am totally happy with the service I received.
5.00
Excellent

Date of publication
24/04/2019
Date of order
24/04/2019
24/04/2019
We came back for a second ring. Thank you Aru for making the process so easy.
5.00
Excellent

Date of publication
22/04/2019
Date of order
22/04/2019
22/04/2019
The experience was fantastic from start to finish From the moment I entered the store I felt like a valued customer. Ariela talked me through (in layman’s terms) what each aspect of the engagement ring was, and I enjoyed this with a lovely alcoholic beverage Would highly recommend Vashi to anyone looking for an easy going engagement ring experience.
5.00
Excellent

Date of publication
11/04/2019
Date of order
11/04/2019
11/04/2019
Fantastic service from luana from start to finish. Really helpful and extremely responsive including at several times out of office hours. Brilliant from her.
5.00
Excellent

Date of publication
25/03/2019
Date of order
24/03/2019
25/03/2019
Great service.
5.00
Excellent

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
Excellent service from Connor and a lovely ring at a good price
5.00
Excellent

Date of publication
16/03/2019
Date of order
14/03/2019
16/03/2019
Connor has been amazing, he knew exactly what I was looking for and did not disappoint
5.00
Excellent

Date of publication
15/03/2019
Date of order
15/03/2019
15/03/2019
We returned for a wedding ring after we got engaged. Aru in Selfridges Exchange Square has been looking after us from the very beginning. Thanks again Aru I can't wait to see the piece
5.00
Excellent

Date of publication
14/03/2019
Date of order
14/03/2019
14/03/2019
I am absolutely pleased with the ring that I received. It is beautiful, had to resize the ring, it turned back fairly quickly too. The staffs (Luana and Aru) were very friendly, extremely helpful, lovely and patient. I ended up being a friend with Aru too :)
5.00
Excellent

Date of publication
08/03/2019
Date of order
08/03/2019
08/03/2019
I love my ring, it’s perfect and just what I wanted. The customer service was brilliant, my questions got attended to promptly and efficiently.
5.00
Excellent

Date of publication
03/03/2019
Date of order
03/03/2019
03/03/2019
The customer services is pretty GOODWith twinkle diamond. Aru is so patient and kind Perfect shopping experience
5.00
Excellent

Date of publication
28/02/2019
Date of order
28/02/2019
28/02/2019
Luana helped me every step of the way when I came to the store, showing in detail different aspects and I ended up finding the perfect ring which we could adjust easily for my budget. Constant communication kept me at ease throughout the whole process. Would highly recommend here for getting the specific style and size you want
5.00
Excellent

Date of publication
24/02/2019
Date of order
24/02/2019
24/02/2019
The experience of purchasing the ring was simple and very hassle free. Fady who sold me the engagement ring was very knowledgeable and I felt made clear all the choices I had in making the band and choosing the diamonds. He wasn't pressurising at all, like in other shops I had been too. I love how with this brand you choose all elements of the ring yourself- really adds that personal touch
4.67
Excellent

Date of publication
20/02/2019
Date of order
20/02/2019
20/02/2019
I have been more than happy with the service and ring that i purchased from Vashi. Milena was very professional and extremely helpful, and made the whole process very easy. It was a pleasure dealing with Milena and the staff at Vashi, and i would recommend them highly.
5.00
Excellent

Date of publication
19/02/2019
Date of order
18/02/2019
19/02/2019
Extremely welcoming and friendly service. Ariela was very knowledgeable and able to answer all me questions - recommendation for the photos was a great touch - thank you
5.00
Excellent

Date of publication
19/02/2019
Date of order
19/02/2019
19/02/2019
We are so happy with the ring and with the Vashi service. It was a brilliant experience for us and I would not hesitate to recommend you. You made choosing the ring a real joy and pleasure. Everyone was so lovely and considerate. The ring is stunning, just what I wanted, and the price was incredible for what we got.
5.00
Excellent

Date of publication
07/02/2019
Date of order
07/02/2019
07/02/2019
Aru was particularly helpful in supporting my requirements for a new diamond. The Manager, sorry can’t remember his name, but he was also very helpful in accommodating my requirements. I wouldn’t hesitate to buy from Vashi again as the service is excellent and although I’ve highlighted two members of staff they were all very friendly and welcoming. Communication was great. My ring is beautiful.
5.00
Excellent

Date of publication
03/02/2019
Date of order
01/02/2019
03/02/2019
The whole experience was fantastic from start to finish. Fady from the offset was pleasant and understanding of our queries & preferences. We viewed all available diamond cuts and found what we were looking for in a relaxed and pleasant environment. Well worth it.
5.00
Excellent

Date of publication
29/01/2019
Date of order
29/01/2019
29/01/2019
I just wanted to give a special thanks for Connor who severed me at Vashi in the exchange square shop. He made sure to drop off a box for the ring which apparently, there weren't many left of. So I just wanted to make sure his manager reads this message as his service really was the difference as to why I bought from Vashi and not another store.
5.00
Excellent

Date of publication
21/01/2019
Date of order
18/01/2019
21/01/2019
Excellent service very professional. Luana is such a lovely lady very helpful and friendly took so much time to explain everything to us. Choosing a diamond engagement ring is so difficult but with Luana’s help it was so much easier. Would definitely recommend Vashi to anybody that wants a professional one to one service.
5.00
Excellent

Date of publication
20/01/2019
Date of order
20/01/2019
20/01/2019
Truly personalised and exceptional customer experience. Aru and the entire team were more excited than I was throughout the process and took so much time out to ensure that we were able to realise what suited us best. Can not recommend vashi enough Thank you
5.00
Excellent

Date of publication
14/01/2019
Date of order
14/01/2019
14/01/2019
I recently purchased an engagement ring from Vashi in Westfield, London. The service was exceptional Nicoleta was highly knowledgeable and answered all of my questions. She showed me a range of options and was patient while I considered them. I didn’t feel rushed to make a decision. I was kept up to date with the production of the ring. The ring looks stunning & I would recommend Vashi to anyone
5.00
Excellent

Date of publication
17/12/2018
Date of order
17/12/2018
17/12/2018
Amazing service from the guys at Vashi, made the whole experience relaxed, and Lena took time to show me through all the different ring and mount options after I had chosen my diamond Thoroughly recommend Vashi Delivery was quicker than predicted and the whole thing was made very simple and easy to complete.
5.00
Excellent

Date of publication
15/12/2018
Date of order
15/12/2018
15/12/2018
The customer service at Vashi is exceptional Aru at Vashi (Selfridges Exchange) was amazing He helped me get the exact engagement band I wanted into store within a couple of days I will definitely be returning here with my fiancé to get my wedding band The diamonds and rings here are so beautiful and unique
5.00
Excellent

Date of publication
14/12/2018
Date of order
14/12/2018
14/12/2018
Me and a couple of friends visited two Vashi stores. Ariela who was at the flagship store was excellent She took good care of us, answering all questions with patience and making me feel very comfortable during my engagement ring research. She later replied to the same standards to my email regarding the ring’s delivery and reassured me that it will arrive on time.
4.67
Excellent

Date of publication
12/12/2018
Date of order
12/12/2018
12/12/2018
First of all, what a great business model. I loved the experience of being able to choose each different element of my ring.
Secondly, I'd really like to thank both Ariela and Laura for all their help in choosing the perfect ring. They really put me at ease made my experience a lot more comfortable. Thank you.
5.00
Excellent

Date of publication
19/11/2018
Date of order
17/11/2018
19/11/2018
Ariela was great She answered all my questioned personally and was never pushy. She knew so much (as you would expect) but explained it all so well and made a difficult choice very easy.
5.00
Excellent

Date of publication
10/11/2018
Date of order
07/11/2018
10/11/2018
Received fantastic customer service from Claudia Sousa, when purchasing my engagement ring at the Vashi store in Selfridges London. She was very knowledgable, kind and brilliantly helped me through the types and styles of rings and diamonds, to chose the perfect ring for my fiánce. I would definitely recommend Vashi to anyone looking for a ring or other jewellery. Great experience
5.00
Excellent

Date of publication
10/11/2018
Date of order
10/11/2018
10/11/2018
Received fantastic customer service from Claudia Sousa, when purchasing my engagement ring at the Vashi store in Selfridges London. She was very knowledgable, kind and brilliantly helped me through the types and styles of rings and diamonds, to chose the perfect ring for my fiánce. I would definitely recommend Vashi to anyone looking for a ring or other jewellery. Great experience
5.00
Excellent

vashi.com

vashi.com was certified by Trusted Shops on 15/05/2014.

Contact
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
service@vashi.com
vashi.com
Owner
Diamond Manufacturers LTD
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
Trade register
Companies House 06388524
Authorized representative
Madeline Turley
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Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with vashi.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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