The sweatshirt was extremely overpriced even with 30% off. I can't believe anyone would consider paying the full price of £50. I decided that I'd prefer to pay £2.70 for returning it rather than keep a very ordinary sweatshirt at £30.
Of the three items I sent for --1 is fine a light weight sweater. 2 are a pair of jeans which were not a good fit and so I sent them back. 3. a tunic top which I am still waiting for although I have been informed of the delay.
Still awaiting part of order , ordered 2 items and only received 1 so far. Second item not due in stock until 14/4/21. Get fed up with ordering advertised items only to find they have to be back ordered.
A little disappointed this time. The trousers are not what I would call radiant navy, more like faded or stonewashed navy. Also longer than usual. But cheap in the sale, so I won't go to the trouble of returning.
Your refund criteria is dreadful & I intend to tell my friends about my recent discussions with your customer care staff. I’ve shopped for years with Landsend, however, regrettable, I intend leaving your company & advise friends not to shop with you!!!
My delivery was postponed for some reason but arrived and suits me. I would have given higher rating for all if I had found you had packed it in something much more sustainable. I note the outer polythene was recycled plastic but that is not good enough. It's not about recycling anymore. We have to concentrate on reusing the thousands of tons of plastic already in existence.
Hermes were very poor. Their email said they would put the parcel through the letterbox whereas in reality they left it in our newspaper box by the front gate where anyone walking past could help themselves to it.
Have bought from lands end for years when quality mattered but sadly quality is poor have been so disappointed in so many items each one costing me in postage to return sadly no longer good enough for me