They have gone downhill lately especially their poor quality material and fit of their chinos which are grossly overpriced for what they are even at sale prices. And they charge for both delivery and returns- the latter probably a reflection of just how much is now being returned
I had to exchange the shoes I ordered to a wide fitting. As ever the customer service was excellent and delivery was prompt. The shoes missed out of a five star rating only because they are an impractical pale shade of 'maplewood' suede which might limit my use of them.