The clothes I have bought have all been of a good quality - well made/quality materials. Where LE falls down badly for me is their return/exchange process... I had returned 2 items requesting a smaller size for both - the process to refund was a few weeks, I ended up with 2 more of 1 item (1 as a refund, 1 as an exchange) and the 2nd item, that I subsequently cancelled was then delivered!
As usual, my order was delivered promptly, and the tee shirt I ordered is good quality and fits well. I would much prefer it if they would use the GPO for delivery, as it is always complicated if they use Hermes, who want to leave it in a "safe place", and you end up having to go and collect it yourself, if you haven't a safe place.
I have shopped at Lands End for many years and have always been satisfied with the service and quality of the products. The staff are very friendly and helpful and have a good knowledge of the products.
2021-07-24T11:39:02Z 4 days ago
all good in every way. the only thing i don't approve of is paying for returns