It has always worked very well. I have been using Lands End for many years. I have never returned anything, so will be interested to learn if that end of the operation is as efficient as the buying on line and the delivery.
Lands end is normally excellent and 5 start in everything. However I had issues with my last 2 orders and it taking them weeks to pay refund. In the end I told trusted shops that I had not received my refund. Luckily it is now all sorted out.