Certificate for landsend.co.uk

No. X543090E10CCA4AF647AA9DCA4333464C
 

Approved on
01/08/2013
Valid until
31/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for landsend.co.uk



Excellent

4.74/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 10,830 Trusted Shops reviews collected in the last 12 months.
In total, landsend.co.uk has already collected 21,783 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/09/2019
Date of order
10/08/2019
17/09/2019
Great quality goods delivered promptly.
5.00
Excellent

Date of publication
16/09/2019
Date of order
07/09/2019
16/09/2019
Good quality clothes + prompt service
5.00
Excellent

Date of publication
16/09/2019
Date of order
21/08/2019
16/09/2019
The order was in delivery unexpectly long
3.50
Good

Date of publication
16/09/2019
Date of order
07/09/2019
16/09/2019
As always, delighted with purchases, great quality, stylish, good fit and great price
5.00
Excellent

Date of publication
16/09/2019
Date of order
24/08/2019
16/09/2019
As ever, the Lands' End packaging, parcel arrived quite quickly, everything as it should be
5.00
Excellent

Date of publication
16/09/2019
Date of order
22/08/2019
16/09/2019
Excellent in all respects as usual
5.00
Excellent

Date of publication
16/09/2019
Date of order
24/06/2019
16/09/2019
As usual Landsend are excellent both with their service and their products, which is why I continually buy from them
5.00
Excellent

Date of publication
16/09/2019
Date of order
25/08/2019
16/09/2019
I bought a pair of cropped white linen-mix trousers. The fit around waist and bottom was fine but the style didn't suit me at all, once I had tried them on, so I returned them. They would probably suit someone tall and slender. No problems with delivery or customer service.
4.33
Good

Date of publication
16/09/2019
Date of order
24/08/2019
16/09/2019
Usual good service
4.67
Excellent

Date of publication
15/09/2019
Date of order
06/09/2019
15/09/2019
Prompt service.
Goods nice, though I had to return one of the items, only because of the colour
4.00
Good

Date of publication
15/09/2019
Date of order
23/08/2019
15/09/2019
All good. Thank you
5.00
Excellent

Date of publication
15/09/2019
Date of order
27/08/2019
15/09/2019
I have bought from this company over several years and like their tee's and polo's, in particular that there is an option for a tall option.
5.00
Excellent

Date of publication
15/09/2019
Date of order
21/08/2019
15/09/2019
Absultely fine as expected.
5.00
Excellent

Date of publication
12/09/2019
Date of order
19/08/2019
12/09/2019
Delivery was the usual 3 weeks, hence the delay in responding to your email for a rating.

Goods a perfect fit.

Quick response by customer service to a query I had.
5.00
Excellent

Date of publication
12/09/2019
Date of order
18/08/2019
12/09/2019
Fine as usual
4.33
Good

Date of publication
12/09/2019
Date of order
03/09/2019
12/09/2019
Excellent
5.00
Excellent

Date of publication
12/09/2019
Date of order
25/08/2019
12/09/2019
The jacket was exactly as described, fitted perfectly and arrived quickly, even though we were in our summer house in a village on a Greek mountain.
4.67
Excellent

Date of publication
12/09/2019
Date of order
03/09/2019
12/09/2019
Excellent
5.00
Excellent

Date of publication
12/09/2019
Date of order
19/08/2019
12/09/2019
Sure that the kids will love their winter coats
5.00
Excellent

Date of publication
12/09/2019
Date of order
19/08/2019
12/09/2019
I love the double weave shirts
5.00
Excellent

Date of publication
12/09/2019
Date of order
05/08/2019
12/09/2019
All present and correct
5.00
Excellent

Date of publication
11/09/2019
Date of order
23/08/2019
11/09/2019
Excellent quality trousers. Delighted
5.00
Excellent

Date of publication
11/09/2019
Date of order
24/08/2019
11/09/2019
Splendid, as ever.
5.00
Excellent

Date of publication
11/09/2019
Date of order
23/08/2019
11/09/2019
Love the clothes, especially when they are reduced
5.00
Excellent

Date of publication
11/09/2019
Date of order
18/08/2019
11/09/2019
Efficient service from Landsend, with only a minor delivery blip’ in relation to the courier. Driver illness I was told, which can’t be helped. Very pleased with the products - they were as I expected.
5.00
Excellent

Date of publication
11/09/2019
Date of order
19/08/2019
11/09/2019
Non ho ancora ricevuto la merce, non e' possibile tracciare la spedizione nell'ultimo tratto della consegna.
5.00
Excellent

Date of publication
11/09/2019
Date of order
18/08/2019
11/09/2019
Ottimo
5.00
Excellent

Date of publication
10/09/2019
Date of order
18/08/2019
10/09/2019
All ok, no problem with the order.
5.00
Excellent

Date of publication
10/09/2019
Date of order
18/08/2019
10/09/2019
No problems
4.00
Good

Date of publication
09/09/2019
Date of order
23/08/2019
09/09/2019
First Class Service
5.00
Excellent

Date of publication
09/09/2019
Date of order
30/08/2019
09/09/2019
As always Landsend produces well-made clothes which match their descriptions. I was kept informed about the delivery date and my parcel came on time.
5.00
Excellent

Date of publication
08/09/2019
Date of order
25/08/2019
08/09/2019
Didn't need to use Customer Service because my order was perfect, as always.
5.00
Excellent

Date of publication
07/09/2019
Date of order
20/08/2019
07/09/2019
Excellent as always.
5.00
Excellent

Date of publication
07/09/2019
Date of order
15/08/2019
07/09/2019
All very efficient, arrived promptly, items as expected.
5.00
Excellent

Date of publication
07/09/2019
Date of order
28/08/2019
07/09/2019
Great prices, great service, always a great fit. You can depend on the quality and durability.
5.00
Excellent

Date of publication
07/09/2019
Date of order
15/08/2019
07/09/2019
I have dealt with Lands' End for many years. They are excellent to deal with. Their goods are of very good quality and their returns policy is excellent. In my recent order I had two items. I kept one and returned one as it had a fault and I didn't like the style. They refunded not only the price but the postage. Once I returned an unworn item after 2 years and got a voucher as I had no receipt.
5.00
Excellent

Date of publication
07/09/2019
Date of order
28/08/2019
07/09/2019
Excellent products and service.
5.00
Excellent

Date of publication
06/09/2019
Date of order
14/08/2019
06/09/2019
Well fitting polo shirts. Like these new colours
5.00
Excellent

Date of publication
06/09/2019
Date of order
27/08/2019
06/09/2019
Quick delivery.
Pleased with products.
Helpful customer service when I could not find my voucher- much appreciated. Thanks.
5.00
Excellent

Date of publication
06/09/2019
Date of order
26/08/2019
06/09/2019
parcel delivered when expected
5.00
Excellent

landsend.co.uk customer reviews

landsend.co.uk

landsend.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Lands' End Way
LE15 6US Oakham, Rutland
United Kingdom
customercontact@landsend.co.uk
landsend.co.uk
Owner
Lands' End Europe LTD
Lands' End Way
LE15 6US Oakham, Rutland
United Kingdom
Trade register
United Kingdom 02583731
Authorized representative
Jason Van Der Westhuizen
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with landsend.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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