Certificate for landsend.co.uk

No. X543090E10CCA4AF647AA9DCA4333464C
 

Approved on
01/08/2013
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for landsend.co.uk



Excellent

4.73/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 9,560 Trusted Shops reviews collected in the last 12 months.
In total, landsend.co.uk has already collected 11,837 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
21/10/2018
Date of order
11/10/2018
21/10/2018
Customer and goods service excellent,
4.67
Excellent

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
Good quality clothing. Excellent returns policy and customer services. Deliver might be improved; I don’t rate Hermes.
4.67
Excellent

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
As usual lands end is great and their styles are also great and diversified.
5.00
Excellent

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
You should provide details of order. I buy from LE all the time
3.00
Fair

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
simply the best, you can foreget the rest
5.00
Excellent

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
Everything as it should be. No exceptionsl circumstances.
4.00
Good

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
Often buy from Landsend. Their goods are always of a high quality, staff are lovely if you need to speak to them on the phone and the delivery service is straightforward and efficient. Can wholeheartedly recommend this retailer.
5.00
Excellent

Date of publication
21/10/2018
Date of order
11/10/2018
21/10/2018
Very quick and efficient. Good quality goods.
5.00
Excellent

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
Delivery was a bit difficult. There is nowhere on the Hermes website to give more delivery instructions, only tick box choices which didn’t fit the situation, nor any telephone / email address
4.33
Good

Date of publication
21/10/2018
Date of order
11/10/2018
21/10/2018
Quick service. Good quality, comfortable clothes at reasonable prices.
5.00
Excellent

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
Always reliable.
5.00
Excellent

Date of publication
21/10/2018
Date of order
02/10/2018
21/10/2018
My favourite clothing site for quality. Trouser sizing seems a bit unreliable . Refunds slow on returns.
4.67
Excellent

Date of publication
21/10/2018
Date of order
08/10/2018
21/10/2018
Good quality clothing. part of order had to be returned due to size, slow refunds.
5.00
Excellent

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
Delivery very prompt but goods not of the quality I am used to from Lands' End.
3.33
Fair

Date of publication
21/10/2018
Date of order
09/10/2018
21/10/2018
Goods were as ordered and arrived swiftly
5.00
Excellent

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
Have been a customer for 15-20 yrs Have nearly always been happy with items especially basics
4.33
Good

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
Fast, efficient service - jumpers ordered are exactly as shown. In fact, I ordered one - it was delivered quickly - loved it - so ordered another (different colour) and, again, it was delivered within days. The quality is excellent and the fit great. An A1 service all round, from order acknowledgement to doorstep delivery. Thank you
5.00
Excellent

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
Delivered promptly and roll neck tops were just what I wanted.
5.00
Excellent

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
Excellent products and very good service.
5.00
Excellent

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
Have been a Lands End customer for many years. This says it all.
5.00
Excellent

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
Great customer service - delivery a little slow
4.67
Excellent

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
Excellent
5.00
Excellent

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
Exvelleny
5.00
Excellent

Date of publication
21/10/2018
Date of order
11/10/2018
21/10/2018
A lovely deep colour, warm and comfortable. I wanted this to replace a very much cheaper item from a high street shop, which I bought about two years ago which was thinner and showing its age. It arrived in less than 48 hrs. Too warm for summer, but that was what I wanted, an autumn/ winter item. Not washed it yet, but as it is well-made, I don't expect any problem.
5.00
Excellent

Date of publication
21/10/2018
Date of order
11/10/2018
21/10/2018
I have been a Lands End customer for a long time. They are simply excellent.
5.00
Excellent

Date of publication
21/10/2018
Date of order
11/10/2018
21/10/2018
Perfect
5.00
Excellent

Date of publication
21/10/2018
Date of order
11/10/2018
21/10/2018
Efficient in all respects
5.00
Excellent

Date of publication
21/10/2018
Date of order
27/09/2018
21/10/2018
Service and delivery always excellent. Items are slightly expensive, but very good quality. Plenty of sale prices and special discounts make it excellent value if you are selective
5.00
Excellent

Date of publication
21/10/2018
Date of order
12/09/2018
21/10/2018
Always excellent.
5.00
Excellent

Date of publication
21/10/2018
Date of order
11/10/2018
21/10/2018
Totally smooth and speedy transaction thank you.
4.67
Excellent

Date of publication
20/10/2018
Date of order
11/10/2018
20/10/2018
Love their website, Customer Services & super speedy Hermes delivery. The quality of merchandise excellent.
5.00
Excellent

Date of publication
20/10/2018
Date of order
11/10/2018
20/10/2018
Prompt delivery of an excellent garment. All good.
5.00
Excellent

Date of publication
20/10/2018
Date of order
11/10/2018
20/10/2018
I have returned the item because the shape at the top of the legs was quite wrong. These were slim leg jeans but the hip and top of legs were jodpur-shaped, really wide. I sent back immediately in first class mail for a refund.
4.00
Good

Date of publication
20/10/2018
Date of order
09/10/2018
20/10/2018
Staff on the phone were really helpful
Delivery was in 24 hours and delivered within the time scale
5.00
Excellent

Date of publication
20/10/2018
Date of order
20/09/2018
20/10/2018
Excellent and the best CS ever
5.00
Excellent

Date of publication
20/10/2018
Date of order
27/09/2018
20/10/2018
I always find Landsend are good value for money.
4.00
Good

Date of publication
20/10/2018
Date of order
11/10/2018
20/10/2018
I’ve bought tees from lands end for years but these recent ones were much smaller than previous ones. I have consequently paid nearly £7 for the privilege of trying on their clothes because they charge for delivery and returns. I shan’t be buying from them again.
2.00
Poor

Date of publication
20/10/2018
Date of order
11/10/2018
20/10/2018
Delivery. Stated unable to deliver in time slot but I was in garden in view of drive all the time so I don’t think they tried
4.00
Good

Date of publication
20/10/2018
Date of order
11/10/2018
20/10/2018
Items in stock. Not always the case in the past. Prompt delivery
5.00
Excellent

Date of publication
20/10/2018
Date of order
11/10/2018
20/10/2018
No comment
4.67
Excellent

landsend.co.uk customer reviews

landsend.co.uk

landsend.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Lands' End Way
LE15 6US Oakham, Rutland
United Kingdom
customercontact@landsend.co.uk
landsend.co.uk
Owner
Lands' End Europe LTD
Lands' End Way
LE15 6US Oakham, Rutland
United Kingdom
Trade register
United Kingdom 02583731
Authorized representative
Jason Van Der Westhuizen
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with landsend.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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