Certificate for landsend.co.uk

No. X543090E10CCA4AF647AA9DCA4333464C
 

Approved on
01/08/2013
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for landsend.co.uk



Excellent

4.72/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 9,313 Trusted Shops reviews collected in the last 12 months.
In total, landsend.co.uk has already collected 10,166 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
14/08/2018
Date of order
05/08/2018
14/08/2018
Excellent service and delivery. Shoes not quite as adjustable across the front of the foot as I was expecting.
4.67
Excellent

Date of publication
14/08/2018
Date of order
05/08/2018
14/08/2018
Timely delivery, goods as expected. No complaints.
5.00
Excellent

Date of publication
14/08/2018
Date of order
05/08/2018
14/08/2018
Arrived so fast. Best swimming costumes for style and fit
5.00
Excellent

Date of publication
14/08/2018
Date of order
22/07/2018
14/08/2018
Great company to deal with fast efficient service and goods are excellent quality. Delighted with my purchases.
4.00
Good

Date of publication
14/08/2018
Date of order
02/08/2018
14/08/2018
I had lost a card with a good offer on for free postage and a discount. I rang Customer Service and they were so helpful about giving me the details of the code and making sure I got the benefit of the special offer.
5.00
Excellent

Date of publication
14/08/2018
Date of order
05/08/2018
14/08/2018
Lands' End...how wonderful it would be id everybody's customer service were so good...
5.00
Excellent

Date of publication
14/08/2018
Date of order
01/08/2018
14/08/2018
Purchased this coat in end of line Sale. Bought Petite size to give nice length just above the knee. Very warm and stylish Casual Coat.
5.00
Excellent

Date of publication
14/08/2018
Date of order
05/08/2018
14/08/2018
Very quick delivery. The fleece jacket is lovely, smart and cosy it will be fantastic for autumn dog walking. The cropped trousers where a little disappointing I don’t like the material for summer wear. However they fit well and I will get use out of them.
4.67
Excellent

Date of publication
13/08/2018
Date of order
04/08/2018
13/08/2018
as expected
5.00
Excellent

Date of publication
13/08/2018
Date of order
04/08/2018
13/08/2018
All good
4.67
Excellent

Date of publication
13/08/2018
Date of order
04/08/2018
13/08/2018
Excellent products. Great quality
4.67
Excellent

Date of publication
13/08/2018
Date of order
04/08/2018
13/08/2018
Brilliant service and goods as described
5.00
Excellent

Date of publication
13/08/2018
Date of order
03/08/2018
13/08/2018
always excellent service. well done lands end
5.00
Excellent

Date of publication
13/08/2018
Date of order
26/07/2018
13/08/2018
Highly recommend Lands end shopping
4.00
Good

Date of publication
13/08/2018
Date of order
04/08/2018
13/08/2018
A perfect cover-up for summer dresses on cooler days. Arrived in good time in excellent condition. Thank you.
5.00
Excellent

Date of publication
13/08/2018
Date of order
02/08/2018
13/08/2018
As usual delivery/goods/customer service faultless
5.00
Excellent

Date of publication
13/08/2018
Date of order
04/08/2018
13/08/2018
One of the best companies with whom I have ever dealt.
5.00
Excellent

Date of publication
13/08/2018
Date of order
03/08/2018
13/08/2018
Good product, score let down by delivery driver leaving package in open porch without ringing bell
4.33
Good

Date of publication
13/08/2018
Date of order
03/08/2018
13/08/2018
trousers were poor fit round the bottom had to return them no response yet if they have been received and money returned to me
4.00
Good

Date of publication
13/08/2018
Date of order
03/08/2018
13/08/2018
WE HAVE A PROBLEM WITH SHOE SIZING.
WE DID GO UP A SIZE, BUT STILL TOO SMALL, SO HAVE RETURNED ORIGINALS FOR REPLACEMENT.
4.67
Excellent

Date of publication
13/08/2018
Date of order
21/07/2018
13/08/2018
Excellent service delivered when they said. Good quality goods.
5.00
Excellent

Date of publication
13/08/2018
Date of order
03/08/2018
13/08/2018
Items arrived on time and are as fine as I expected.
5.00
Excellent

Date of publication
13/08/2018
Date of order
04/08/2018
13/08/2018
Great quality at a fair price. Delivered earlier than expected.
Will definitely look again at their web site
5.00
Excellent

Date of publication
13/08/2018
Date of order
02/08/2018
13/08/2018
Always prompt and happy to help
5.00
Excellent

Date of publication
13/08/2018
Date of order
03/08/2018
13/08/2018
Good fit and good quality. Very pleased.
5.00
Excellent

Date of publication
13/08/2018
Date of order
20/07/2018
13/08/2018
Good experience.
5.00
Excellent

Date of publication
12/08/2018
Date of order
03/08/2018
12/08/2018
Quality item I purchased for hubby who loves it. True to size.
5.00
Excellent

Date of publication
12/08/2018
Date of order
20/07/2018
12/08/2018
Good service but unfortunately had to send goods back as not a good fit.
4.33
Good

Date of publication
12/08/2018
Date of order
03/08/2018
12/08/2018
Fast and goods S described.
5.00
Excellent

Date of publication
12/08/2018
Date of order
03/08/2018
12/08/2018
very straight forward no problems bit long winded with repayments
4.67
Excellent

Date of publication
12/08/2018
Date of order
03/08/2018
12/08/2018
Always there my parcel and a smile
5.00
Excellent

Date of publication
12/08/2018
Date of order
03/08/2018
12/08/2018
My item arrived very quickly and I was very satisfied with the quality and fit.
5.00
Excellent

Date of publication
12/08/2018
Date of order
03/08/2018
12/08/2018
Very good value sandals
5.00
Excellent

Date of publication
12/08/2018
Date of order
03/08/2018
12/08/2018
I have been a customer of Land's End for maybe 20 years. Very high quality clothing.
They have great sales. If you have a discount code for free delivery you will always pay return postage. But I don't mind this as the clothes are very long wearing and because of their sales. Also if e.g. something is 20 off, you can still use another discount on top of this, it will be allowed. Remarkable
5.00
Excellent

Date of publication
12/08/2018
Date of order
02/08/2018
12/08/2018
Over a week for delivery
4.00
Good

Date of publication
12/08/2018
Date of order
01/08/2018
12/08/2018
A good experiance
4.00
Good

Date of publication
12/08/2018
Date of order
03/08/2018
12/08/2018
excellent service very helpful regarding returns and replacement which I am waiting for but all the other goods were good and the time between ordering and monograming and delivery was speedy customer service could not be better
5.00
Excellent

Date of publication
12/08/2018
Date of order
03/08/2018
12/08/2018
Was happy with everything thankyou
5.00
Excellent

Date of publication
12/08/2018
Date of order
03/08/2018
12/08/2018
Wrong sized shorts but quickly rectified by customer services operative and correct size despatched in good time for my golf match
4.67
Excellent

Date of publication
12/08/2018
Date of order
03/08/2018
12/08/2018
Great service and products as always.
5.00
Excellent

landsend.co.uk customer reviews

landsend.co.uk

landsend.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Lands' End Way
LE15 6US Oakham, Rutland
United Kingdom
customercontact@landsend.co.uk
landsend.co.uk
Owner
Lands' End Europe LTD
Lands' End Way
LE15 6US Oakham, Rutland
United Kingdom
Trade register
United Kingdom 02583731
Authorized representative
Jason Van Der Westhuizen
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with landsend.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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