Certificate for landsend.co.uk

No. X543090E10CCA4AF647AA9DCA4333464C
 

Approved on
01/08/2013
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for landsend.co.uk



Excellent

4.74/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 10,936 Trusted Shops reviews collected in the last 12 months.
In total, landsend.co.uk has already collected 19,468 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
27/05/2019
Date of order
17/05/2019
27/05/2019
Great service
5.00
Excellent

Date of publication
26/05/2019
Date of order
16/05/2019
26/05/2019
Very helpful and obliging staff. Clothing good quality and returns policy so convenient.
5.00
Excellent

Date of publication
26/05/2019
Date of order
17/05/2019
26/05/2019
Everything in my order was as expected, a good fit and good value for the money.
5.00
Excellent

Date of publication
26/05/2019
Date of order
17/05/2019
26/05/2019
Great service, as always. Nice products. Sent immediately.
4.67
Excellent

Date of publication
26/05/2019
Date of order
17/05/2019
26/05/2019
Very pleased with everything
5.00
Excellent

Date of publication
26/05/2019
Date of order
17/05/2019
26/05/2019
I have never been disappointed with anything I have bought from Lands End, they are very reliable as suppliers of the best quality garments.
5.00
Excellent

Date of publication
26/05/2019
Date of order
17/05/2019
26/05/2019
consistent sizing, comfortable, good range of sizes and styles, wear well. Customer service and delivery are always very good
4.67
Excellent

Date of publication
26/05/2019
Date of order
17/05/2019
26/05/2019
Always reliable
5.00
Excellent

Date of publication
26/05/2019
Date of order
17/05/2019
26/05/2019
No difficulties apart from not taking a discount code into account when ordering online. This was quickly remedied by a phone call (free) to customer services who rectified it immediately.
5.00
Excellent

Date of publication
26/05/2019
Date of order
17/05/2019
26/05/2019
Tankini top too long in body for short person. Petite size would be great but not on offer
4.33
Good

Date of publication
26/05/2019
Date of order
29/04/2019
26/05/2019
delivered on time and with a smile
5.00
Excellent

Date of publication
26/05/2019
Date of order
16/05/2019
26/05/2019
Very good
5.00
Excellent

Date of publication
26/05/2019
Date of order
16/05/2019
26/05/2019
All good.
5.00
Excellent

Date of publication
26/05/2019
Date of order
15/05/2019
26/05/2019
Always helpful, no problem with returns, good quality clothing, quick delivery, been using LE for years.
5.00
Excellent

Date of publication
26/05/2019
Date of order
17/05/2019
26/05/2019
received
5.00
Excellent

Date of publication
26/05/2019
Date of order
17/05/2019
26/05/2019
I’ve been buying clothes off this company for about twenty years, and they are so well made that I still have some t- shirts and Jeans from that time And quite a few other items, great quality, generally the fabric doesn’t twist out of shape, the only problem I have is that I have grown a little larger, but mostly the things still fit
5.00
Excellent

Date of publication
26/05/2019
Date of order
17/05/2019
26/05/2019
Always excellent customer service with lands end Very happy with the quality of their clothes .
5.00
Excellent

Date of publication
26/05/2019
Date of order
16/05/2019
26/05/2019
I do not leave comments on reviews
5.00
Excellent

Date of publication
26/05/2019
Date of order
16/05/2019
26/05/2019
Size of dresses too large
4.00
Good

Date of publication
26/05/2019
Date of order
16/05/2019
26/05/2019
Always helpful and reliable. Very good quality clothes. Happy that there are clothes for young children now.
5.00
Excellent

Date of publication
25/05/2019
Date of order
15/05/2019
25/05/2019
all fine
5.00
Excellent

Date of publication
25/05/2019
Date of order
16/05/2019
25/05/2019
Always good quality, delivery and packaging good.
5.00
Excellent

Date of publication
25/05/2019
Date of order
15/05/2019
25/05/2019
Excellent quality goods as always, quick delivery, all in all excellent company to deal with
5.00
Excellent

Date of publication
25/05/2019
Date of order
15/05/2019
25/05/2019
Great
5.00
Excellent

Date of publication
25/05/2019
Date of order
16/05/2019
25/05/2019
Goods on the pricey side and were discounted after I purchased them which was disappointing. Good quality and service.
4.33
Good

Date of publication
25/05/2019
Date of order
14/05/2019
25/05/2019
Extremely good quality and price
5.00
Excellent

Date of publication
25/05/2019
Date of order
16/05/2019
25/05/2019
Lands End gives a very good service, especially since I live in France. Twice he items ordered have not been quite as good as I was expecting, but everything else is excellent.
4.67
Excellent

Date of publication
25/05/2019
Date of order
16/05/2019
25/05/2019
Delighted, just what it says in the catalogue.
5.00
Excellent

Date of publication
25/05/2019
Date of order
16/05/2019
25/05/2019
Awful. Dreadful service. If I could give no stars I would. Having had an e-mail saying my order was been processed the following day I received an e-mail saying the item I had ordered wasn't available.

With modern systems why did their website show the item as available and let me order if they didn't have it? It's not rocket science.
1.00
Very Poor

Date of publication
25/05/2019
Date of order
15/05/2019
25/05/2019
Good efficient service as usual and items were as hoped for.
5.00
Excellent

Date of publication
25/05/2019
Date of order
16/05/2019
25/05/2019
Quick delivery. Swim costume a perfect fit and good quality.
5.00
Excellent

Date of publication
25/05/2019
Date of order
15/05/2019
25/05/2019
Satisfied customer for over 40 years in both the USA and UK.
5.00
Excellent

Date of publication
25/05/2019
Date of order
15/05/2019
25/05/2019
Delivery was as described. Goods- true to size stated. Colour/quality also met expectations.
3.67
Good

Date of publication
25/05/2019
Date of order
15/05/2019
25/05/2019
I received my order in good time and everything is excellent, good fitting and no returns. What could be better.
5.00
Excellent

Date of publication
25/05/2019
Date of order
15/05/2019
25/05/2019
Speedy service. Excellent quality, well fitting garments.
5.00
Excellent

Date of publication
25/05/2019
Date of order
15/05/2019
25/05/2019
Love the product, well made, robust, fashionable, good quality hardware. Well packaged and fast delivery. Great aftercare too. A favourite shop.
5.00
Excellent

Date of publication
25/05/2019
Date of order
15/05/2019
25/05/2019
Brilliant
5.00
Excellent

Date of publication
25/05/2019
Date of order
15/05/2019
25/05/2019
Prompt delivery, goods value for money
5.00
Excellent

Date of publication
25/05/2019
Date of order
16/05/2019
25/05/2019
All items were received promptly, the usual good quality, and were well packaged
5.00
Excellent

Date of publication
25/05/2019
Date of order
15/05/2019
25/05/2019
I have always found landsend's online shopping experience excellent.
5.00
Excellent

landsend.co.uk customer reviews

landsend.co.uk

landsend.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Lands' End Way
LE15 6US Oakham, Rutland
United Kingdom
customercontact@landsend.co.uk
landsend.co.uk
Owner
Lands' End Europe LTD
Lands' End Way
LE15 6US Oakham, Rutland
United Kingdom
Trade register
United Kingdom 02583731
Authorized representative
Jason Van Der Westhuizen
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with landsend.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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