Certificate for joke.co.uk

No. X5405E58A0CDC9D795C7397F0F2FF3B51
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for joke.co.uk



Excellent

4.74/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 810 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 3,269 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Great service all came within short time of ordering. Was just what it said in description of garments advertised. Thank you.
5.00
Excellent

Costume is brilliant
5.00
Excellent

Great outfit True to size and fitted the 'themed' evening perfectly. Fast delivery as well. I would definitely recommend if you want fast, good and affordable outfit for any occasion.
5.00
Excellent

joke.co.uk replies: 18/01/2017
Hi Sarah, thank you for taking the time to leave this lovely review. We are so pleased to hear your costume was a success. We can't wait to welcome you back for your next event :)

Great product, well described and true to what was received. Delivery was made within 36 hours to local click and collect so no need to stay in and sign for the package that was needed quickly. Dealt with customers services regarding urgency and they responded very quickly. Good job.
4.67
Excellent

When there was a problem with my address and debit card the company phoned me verified my details and the goods were here within a day. The outfits were well made and looked great. Thanks for all you did
5.00
Excellent

Great value for money. Delivered very quick I ordered 7 outfits of different sizes all arrived together. Easy website will definitely use again.
5.00
Excellent

joke.co.uk replies: 16/01/2017
Hi, thank you for this wonderful review. We are so pleased to hear you were happy with the delivery time and costumes you received. Don't forget to upload pictures to our website :)

Fast, efficient and friendly. I had a great shopping experience I needed my outfits the next day and never thought I'd get them in time as I ordered late, but I did. Really pleased.
5.00
Excellent

Wasn't expecting such a good quality dress. Fitted perfectly, had so many compliments on the night. Thank you joke.co.uk
5.00
Excellent

Last minute order for New Years Eve and my costume arrived bang on time as promised. Chose a Batman deluxe costume, good fit straight out of the packet and excellent value for money. Note, this is a one piece suit with no pockets so if like me you are on a pub crawl, you need to work out a way to carry your wallet, door key etc. Also, no 'fly' so you have to strip to the waist to have a pee
5.00
Excellent

Outstanding
The quality of the outfit is exceptional, very speedy delivery (received by 9 the next morning). Fantastic customer service. Definitely worth the money.
Everyone commented on what a brilliant outfit it was.
Would highly recommend, and I have done. Thank you jokers masquerade for making NYE as memorable as it was
5.00
Excellent

joke.co.uk replies: 11/01/2017
What a lovely review to read, thank you so much for taking the time to give us this wonderful feedback. We are so pleased to hear that your costume was a hit at your party. We hope to welcome you back for your next event :)

Fabulous
5.00
Excellent

Great reliable delivery service, amazing product thank you
5.00
Excellent

Very easy shopping experience, Excellent quality of goods.
5.00
Excellent

Fast delivery, costume was good quality and just as described online.
5.00
Excellent

Both the Ireland costume and the Octoberfest costume arrived on time and were excellent condition. Couldn't fault it, we had lots of complements. Would use again, Thanks
5.00
Excellent

joke.co.uk replies: 05/01/2017
What a lovely review to read. Thank you so much for your positive feedback and it puts a smile on our face to hear you received so many compliments. Kind regards, Tracy

Another fantastic experience received. Outfit ordered for new years eve & was received well before estimated delivery date.
5.00
Excellent

My son loved his police costume. Customers service was excellent and delivery was fast and reasonably priced. Will definitely use again.
5.00
Excellent

Superb service
5.00
Excellent

Goods exactly as describe and delivery right on time.
4.67
Excellent

Very prompt delivery to the pick up point I selected.
4.33
Good

joke.co.uk replies: 04/01/2017
Thank you for taking the time to share your shopping experience with us. DPD Click and Collect is a delivery service which we introduced last year and it has been very popular with our customers due to its price, speed of delivery and reliability. We are happy to hear that you were impressed with the service you have received and look forward to welcoming you back in 2017.

Good quality product for the price. Well packaged and delivered promptly. Would recommend.
5.00
Excellent

My order came very quickly considering it was ordered around Christmas time. Everything you needed was supplied & caused quite a reaction when worn by my husband
5.00
Excellent

Great costumes, would def get them from here in the future.
5.00
Excellent

My first parcel did not turn up. Having said that from then on I could not fault the company. There customer service section was the best I have come across. After the first call to say the parcel had not turned and that I had ordered another costume I was immediately refunded my money and the 2nd order was with us 2 days later. Our grandson was a proud owner of a covict outfit on his birthday.
3.67
Good

joke.co.uk replies: 03/01/2017
Thank you so much for your lovely comments. We like to offer our customers a seamless service but sometimes issues happen outside our control hence we always try our very best to offer a speedy and positive resolution. We are so happy that your grandson was pleased with his convict costume. We hope he had a lovely birthday. We look forward to welcoming you back again in 2017.

Excellent service and great quality outfit
Went down a storm at our party
Will definitely use again
5.00
Excellent

I phoned the number in the website for further help and they were helpful and friendly
5.00
Excellent

Batman costume is great. Fits my 5' ten year old perfectly.
Black gloves were very small and very poor quality.
3.67
Good

This costume is rubbish hat is not a cowboy hat as shown in picture chaps had very light to nil colouring on them very disappointed will not be ordering anything again also sent back cowgirl costume bought for my wife as not sized or like picture
3.67
Good

joke.co.uk replies: 03/01/2017
Good afternoon Nick, We are very sorry to hear that you were disappointed with the items received. Please be advised that we offer a full money back guarantee should you not be happy with your purchase. Please contact our customer services team on 01635 529555 to obtain your returns number and procedure. Kind regards.

Always use this site for my costumes Vast array ov goods at brill prices. Was exceptionally impressed with the time scale of delivery this time (3days). Will always recommend this site
5.00
Excellent

Arrived on time, good product, grandaughter delighted with the Harry Potter outfit, didn't take it off all Christmas.
5.00
Excellent

Absolutely satisfied. Received package exactly on expected date. Overall: Jokers is to be recommended
5.00
Excellent

Excellent service through out, I find the website useful and the delivery service to get my costume went very smoothly I didn't have to worry as I was kept up to date at all times.
Thanks
5.00
Excellent

My Grandson loved this purchase it was just what he wanted and
both customer service and delivery service was excellent. Thank you.

Sue aka Granny
4.67
Excellent

joke.co.uk replies: 29/12/2016
Hi Sue (aka Granny) We are so happy to hear that your Grandson loved his Star Wars blaster, a perfect present for a Star Wars fan. Hope you had a good Christmas and we look forward to welcoming you back in 2017. Kind regards Michelle

Very good as usual. Same again next year
5.00
Excellent

Very satisfied with this website, stock range and service. My order was received within a few days.
The product itself (Colonel KFC suit) however was rather simple and of cheap material. Not worth it's money.
4.00
Good

Product delivered quickly and was of a good quality, did not have any reason to use customer service.
4.50
Excellent

I was very pleased with my order. It arrived quickly and the fit of the items were just as described. Great value products.
5.00
Excellent

joke.co.uk replies: 28/12/2016
Thank you so much for your 5 star review. We are happy to hear that your were pleased with the items received. We look forward to welcoming you back again for your next fancy dress event.

Quick delivery. Purchased as a Christmas gift, recipient was delighted.
4.33
Good

Great service, fantastic item
5.00
Excellent

Do not trust this company i never received my order because they me to collect from a company from a street where no shops existed despite my emailing then and have chat to sort this out and chrome recomended companies has been emailing them an today they are asking for feedback. I have no present for my grandson, i have no refund and noone knows what the other ones knows.and now they want nice
1.00
Very Poor

joke.co.uk replies: 28/12/2016
We are very sorry that you had issues locating the Click and Collect shop.We have sent you a few e-mails asking you to confirm a suitable time to receive the parcel as we have arranged to deliver it directly to your home at no extra charge but unfortunately we did not receive a response from you.We have now processed a full refund and the funds should appear on your statement in the next few days

joke.co.uk customer reviews

joke.co.uk

joke.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
customer.service@joke.co.uk
joke.co.uk

Owner
Abscissa.Com Limited
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
Trade register
United Kingdom 04293645
Authorized representative
Mark Lewis
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with joke.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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