Certificate for joke.co.uk

No. X5405E58A0CDC9D795C7397F0F2FF3B51
 

Approved on
01/08/2013
Valid until
15/02/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for joke.co.uk



Excellent

4.73/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 444 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 3,654 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Item was damaged but was very impressed with the prompt refund. Will use again.
4.67
Excellent

Arrived on time and was a hit at the party.
5.00
Excellent

Delivery arrived well before the promised date. The item was brand new and in A1 condition. Customer service advised me what size to buy and they were spot on. Perfect fit.
5.00
Excellent

Delivery was quick and there were no problems with the packaging. I was not in at the time of delivery so my order was delivered to a neighbour and even they said that the courier was lovely.
5.00
Excellent

joke.co.uk replies: 06/12/2017
Hi there, thanks for spending the time to give us a review. Glad the delivery was smooth and you had a good experience with Joke.co.uk! Kind Regards, Katie.

Excellent
5.00
Excellent

Good prices and delivery times, and never have any real issues with the outfits
4.67
Excellent

Good value for money and prompt delivery. Will definitely recommend to both family and friends.
4.00
Good

I ordered for next day delivery to store and it came ontime which wasn't expected but was relieved because my daughter needed to wear costume for children in need. Well impressed with delivery.
5.00
Excellent

joke.co.uk replies: 11/12/2017
Hi there. Thank you for the great review! We're so happy that your order came to store in time for Children in Need. I hope your daughter had a great time wearing it and raising money! Kind Regards, Katie. Joke.co.uk

Odered outfit for night out size s/m (10/12)..
I'm a size 8 and could not get this over my head, poorly sized and no give in the material, the hat included did not fit on my head either...
I really don't like ordering clothing online because of the fit...
And ive had to pay to return it...
2.67
Fair

Good product and arrived very quickly.
5.00
Excellent

Ordered Beetlejuice with accessories and was delivered very quickly
Product seems fine although will not be used until xmas.
4.67
Excellent

Have used them more than once and everything has been brilliant. From the outfits to delivery . Cannot fault tjem
5.00
Excellent

Delivery arrived before expected due date. Suit quality exceeded expections and customer service was second to none. A very happy and satisfied customer.
5.00
Excellent

joke.co.uk replies: 27/11/2017
Hi there, we're so happy you were pleased with your suit! We try our best to provide excellent customer service, so we're over the moon that you are happy. Thank you for your review. Kind Regards, Katie. Joke.co.uk.

Great service.
5.00
Excellent

First class service and goods as described.
5.00
Excellent

The service was excellent, very quick delivery which was great as the 'English' outfits were bought at the last minute for my grandchildren's 'International Day' at their school in Africa.
5.00
Excellent

joke.co.uk replies: 27/11/2017
Hello there. Thank you for your review, we love hearing your feedback! We're very pleased that delivery was quick for you, and hope your grand children enjoyed wearing them! Kind Regards, Katie. Joke.co.uk.

Quick and easy ordering. Click and collect was also hassle free. The costume was of good quality and the fit was good
5.00
Excellent

Great price, good quality costumes and delivered a day earlier than scheduled
5.00
Excellent

Surprisingly good suit given the very cheap price
5.00
Excellent

Fantastic service and to quality products.
I purchased some moustaches for my work Christmas do.
Really good quality.. Will be great fun.
5.00
Excellent

joke.co.uk replies: 27/11/2017
Hello there. Thanks for your brilliant 5* review! We hope you have an excellent Christmas do! Kind Regards, Katie. Joke.co.uk.

Took to the Benidorm fiestas got amazing reactions everyone found the costume hilarious
5.00
Excellent

joke.co.uk replies: 27/11/2017
Hi there. Thank you for your lovely review! We hope you enjoyed your costumes and had a great time in Benidorm! Kind Regards, Katie. Joke.co.uk.

Hi good all round
4.33
Good

Brilliant service and nice well made dress.
5.00
Excellent

Costume was delivered on-time and exactly as advertised, would order again
5.00
Excellent

Order was the same as the picture and came early.
4.67
Excellent

So surprised at the speed of service Super quick dispatch even with the cheapest delivery. Really impressed with the quality of the outfits and price. I used the returns process as I had ordered an incorrect size - so slick and speedy, thank you
5.00
Excellent

joke.co.uk replies: 20/11/2017
Hi there, we're so pleased that your return process was speedy and easy. We try our best to make the process as user friendly as possible. Thank you for such a lovely 5* review! We hope you enjoyed using your costume. Kind Regards, Katie. Joke.co.uk.

Really bad qualiry
3.00
Fair

There was a problem with my original order which was sorted very quickly by phone with a replacement sent overnight.
A good company to deal with very pleased with the way I was treated.
5.00
Excellent

Excellent service, great value for money.
5.00
Excellent

This outfit is fantastic
I used it for my sisters 30th birthday dress up party and everyone loved it To be fair I didn’t want to take it off at the end of the night as it was so comfortable.
The fit was perfect. Completely happy with my purchase from jokers and I will definitely be shopping with you again Thank you
Alieah x
5.00
Excellent

joke.co.uk replies: 20/11/2017
Hi Alieah! Thanks for such a lovely positive review! We bet you looked great in your outfIt and hope your sister had an excellent 30th birthday! Kind Regards, Katie. Joke.co.uk

Fast efficient and value for money, it was what it was I'm sure you could get better however for the price paid this ticked all the boxes and I will use them again and would have no problem recommending them
4.33
Good

joke.co.uk replies: 20/11/2017
Hi there, thank you for such a great and honest review for Joke.co.uk! We hope you enjoyed your outfits. Kind Regards, Katie. Joke.co.uk

Only half my costume arrived for Halloween, so I contacted customer services who contacted the warehouse. They assured me that it would come in time for Halloween following two telephone calls, (it didn't it came a week later). I wont be ordering from here again.
2.00
Poor

Quick delivery, product of good quality. Would buy from this site again
5.00
Excellent

Really great quality for the price and very fast delivery. Will definitely use again. Thank you
5.00
Excellent

I ordered a halloween costume as the website said it would be here on time arrived 3 days after halloween. Phoned them about this and they were not very helpful
1.67
Poor

joke.co.uk replies: 13/11/2017
Hi there, we're really sorry for the experience you've had with your Joke costume. We really care about your feedback and would like to find out more about this issue. If you could try ringing customer services again, now that our busy Halloween period is over, someone will be able to help you. The number is (0)3306 780 234. We appreciate any feedback. Thank you and kind regards, Katie. Joke.co.uk

Excellent I have always purchased from here due to excellent service
5.00
Excellent

Brilliant service and speedy delivery
5.00
Excellent

Items came quickly and were exactly what we needed Easy shopping, good quality items.
5.00
Excellent

Spoke with someone on the phone to order, very helpful. Order arrived on time.
4.67
Excellent

Exactly what was ordered
4.00
Good

joke.co.uk customer reviews

joke.co.uk

joke.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
customer.service@joke.co.uk
joke.co.uk

Owner
Abscissa.Com Limited
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
Trade register
United Kingdom 04293645
Authorized representative
Mark Lewis
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with joke.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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