Certificate for joke.co.uk

No. X5405E58A0CDC9D795C7397F0F2FF3B51
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for joke.co.uk



Excellent

4.75/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 676 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 3,374 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
From placing order to receiving the goods effortless and efficient.
Very pleased with service received and will definitely use them again.
5.00
Excellent

Great service and products will definitely use again
4.67
Excellent

joke.co.uk replies: 26/04/2017
Thank you so much for taking the time to write us such a smashing review! We look forward to welcoming you back for your next fancy dress event!

Delivery very fast, good product
5.00
Excellent

All the clothes came before the estimated delivery day which is great. The items I ordered and received were exactly as described and very good quality. Overall very pleased.
5.00
Excellent

Great costume. I would have liked it to arrive quicker as I did pay extra for expedited delivery but it came just in time for our fancy dress weekend. I will use your website again for sure
4.67
Excellent

Bought from Jokers before. Delivery was very swift and the jacket and wig exactly as described.
5.00
Excellent

joke.co.uk replies: 26/04/2017
Thank you for your fabulous review - we work hard to ensure products are as how described so your feedback shall be passed onto the Marketing Department. There will be lots of happy, smiley faces!

Bargain price item with super fast postage
5.00
Excellent

Great service and was well pleased with my 'Green-Cross Code Man' costume. It was well made, survived the battering it got during the night which included helping random people to cross the road and the 40 degree wash the next day. All stashed away now for it's next outing . . .
5.00
Excellent

Outfit lovely, material good quality. Bit long for me but I am a shortie, easily taken up. Very quick delivery, and packaged well. Would recommend. Thanks and will be looking for other purchases when needed.
4.67
Excellent

Grandchildren all loved seeing Grampy arrive on Easter Sunday dressed as the Easter Bunny.
Good value and well made outfit.
Just not sure what the bent wires in the ears are for as there seems no way to get the ears to stand up.
Overall a great purchase that was delivered promptly.
4.67
Excellent

Speedy delivery and excellent product
Would definitely order again and would recommend
5.00
Excellent

joke.co.uk replies: 21/04/2017
We are so glad to hear that and look forward to welcoming you back for future purchases! Hope your event was enjoyable.

Awesome service and really good quality costumes will be back for more
5.00
Excellent

The quality of the costumes are very good and so pleased that Royal Mail is used for delivery.
5.00
Excellent

Items arrived quickly and exactly as ordered. The fancy dress went down well at the event I attended
5.00
Excellent

FANTASTIC QUALITY AND GREAT SERVICE THANKS WILL USE AGAIN
5.00
Excellent

Always good value, Joker's Masquerade is my first port of call when I need new dressing up outfits.
5.00
Excellent

joke.co.uk replies: 21/04/2017
Thank you so much for your fabulous review and for your continued custom. So glad to hear that we are your number one supplier of Fancy Dress! Kind Regards Nicki

Delivery was fine, didn't have to use the customer service. Goods were of good quality as well no issues would use again
4.33
Good

Good quality and good customer service.
5.00
Excellent

ordered 2 costumes 1 st George and 1 swash buckler, both arrived quickly and we are delighted with the quality of both. We will use this supplier again.
5.00
Excellent

Although this particular costume was something I wasn't personally comfortable wearing, I have to say that the delivery and processing was quick and efficient and when it came to returning they could not be more helpful and speedy. I would definitely recommend Joke.co.uk and buy from them in future.
Thank you
5.00
Excellent

joke.co.uk replies: 10/04/2017
Thanks for the lovely review. We look forward to your future purchases!

Very happy with everything.
5.00
Excellent

Fab service and custom
5.00
Excellent

Very good delivery as we needed them quickly. The costumes Beauty and the Beast were of the normal Disney quality and the sizes were accurate and good all round. Well pleased with them they made the day.
5.00
Excellent

Quick delivery
4.67
Excellent

Beautiful dress well make fantastic
5.00
Excellent

The first dress that arrived was unfortunately damaged and in poor condition. On speaking to Joker's Masquerade they immediately sent out another one in perfect condition which arrived very quickly. Excellent customer service.
4.67
Excellent

joke.co.uk replies: 10/04/2017
Thanks for such a lovely review Sam.

Absolutely awful material looks nothing like the photo and the size is so wrong, litterally fell off me
2.33
Poor

joke.co.uk replies: 10/04/2017
Hello, We are sorry to hear that you did not like the costume. Apologies if there is a sizing error, if you need to return the costume please get in contact with our customer service team. They are happy to help.

The size is too small , I bought a size 9-12 for my 8 years old daughter and it was small. I had to adjust the length of the skirts because I didn't have time to return and order again.
3.00
Fair

Two masks bought (1 very plain, black for husband & 1 with feathers, beads and sequins for me) Delivery excellent in a sturdy box and well within stated time. Would use again and would also recommend to friends.
5.00
Excellent

Good product overall only downside is the hat but apart from that I'm happy with with it
5.00
Excellent

The outfits were great ,exactly what I was looking for. The delivery was made in under 48 hrs , and I can only recommend this site and would definately order again
5.00
Excellent

Fantastic quick service.my grandson loved the costume.
5.00
Excellent

The item was due to arrive on the 8th and didn't arrive until the 13th.
The dress is not as pictured. The fit is very poor. I expected the body to be small, which it is, but the cup size is enormous so I have had to sew a bra into the body and take in the flappy cups. I have had the dress deconstructed and I have put it together with better fitting material. I am very disappointed ted.
2.67
Fair

joke.co.uk replies: 16/03/2017
Hi, I am sorry to hear of the problems you had with this order. I can see that your parcel arrived at the wrong depot and had to be redirected which caused the delay. With regards to the costume, we do offer a returns service if you are not happy with any item and we encourage our customers to call us with any problems.

Delivery arrived very quickly and exactly as described. Reasonable price, great service
4.67
Excellent

joke.co.uk replies: 15/03/2017
Hi Matthew, thank you for this lovely review. We are pleased to hear that everything arrived on time and you were happy with your items :)

Fantastic company. I messed up my order online so called them and spoke to a really helpful member of staff. My order was delivered when they said it would be unlike the other fancy dress costumes that my partner ordered for the same party
5.00
Excellent

One of the best sites I have ever used.
The delivery was fast and the goods were excellent for the price.
I will certainly be using this site again and will be recommending it to everyone.
Keep up the good work.
Excellent Service, Fast and Reliable delivery and very good quality merchandise.
Thank you
5.00
Excellent

Fantastic service, very happy . Pity i didn't know about your company before.
5.00
Excellent

Was really pleased with my overall experience,no complaints and costume was well worth the money,especially the hat
4.00
Good

joke.co.uk replies: 13/03/2017
Hi Stephen, thank you for this lovely review. We are pleased to hear you were happy with the costume and service you received. Kind regards, Tracy

Excellent quality, fast shippment
5.00
Excellent

Excellent service.Everybody really liked their costumes which fitted perfectly.
5.00
Excellent

joke.co.uk customer reviews

joke.co.uk

joke.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
customer.service@joke.co.uk
joke.co.uk

Owner
Abscissa.Com Limited
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
Trade register
United Kingdom 04293645
Authorized representative
Mark Lewis
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with joke.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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