Certificate for joke.co.uk

No. X5405E58A0CDC9D795C7397F0F2FF3B51
 

Approved on
01/08/2013
Valid until
31/07/2016
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

1,249 reviews


4.74

Excellent

4.74 /5.00

Rating categories

Delivery (1,244) 4.85
Goods (1,243) 4.56
Customer service (1,216) 4.80


Overall rating 4.74
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 2,525 reviews have been collected.

Customer reviews

   
Delivery was free and quick. Product was as described but wasn't aware the top was Velcro rather than buttons but that's my fault not theirs. They don't offer an exchange service so had to return a smaller size and re order a size bigger which was a bit of a faff.
4.00
Good

Always perfect . Great items and fast delivery. Thank you
5.00
Excellent

I was very happy with the prompt delivery, and the outfit is fab, thanks
5.00
Excellent

Needed outfit for a stag do, ordered on Saturday, came on Tuesday on time. Excellent.
5.00
Excellent

I got my product quickly and easily. The delivery was amazingly quick, I would definitely recommend this site
4.33
Good

Shipping a bit expensive
4.33
Good

joke.co.uk replies: 12/02/2016
Thank you for taking the time to leave your thoughts. We are constantly evaluating our shipping options and costs to bring the best service possible in terms of price and delivery time to our overseas customers. I hope despite of this you were happy with your purchase and will consider shopping with us again in the future.

Great service and delivery. Had to have costume taken in as the kids sizes are bigger than high street sizes.
4.33
Good

Material was so cheap and the cow boy hat was squashed looks like someone sat on it
3.00
Fair

joke.co.uk replies: 09/02/2016
Thank you for taking the time to leave a review regarding your recent order with us. I am sorry to hear that your item was not received in the condition that it should have. Please be assured if our Customer Services team had been contacted at the time they would have been more than happy to arrange an alternative for you.

Excellent

Arrived on time and contributed to a great party
5.00
Excellent

Item as described except no note of headband so ordered one as extra
Ordered 18/20 as I'm 18 dress was a bit large however easily altered
4.33
Good

Excellent service with fast delivery and costumes as described.
5.00
Excellent

Item was as expected. Fitted perfectly - only gripe was no front fastening to allow husband to use the gents without removing whole costume. Many thanks
5.00
Excellent

Very satisfied. Called to get more info on the item. Customer services were very helpful. Great product and fast delivery.
5.00
Excellent

£20 for the cheapest, thinnest fabric. I know it's 100 polyester but still not a strong material for £20. It snagged in 3 places just trying it on.

Delivery was economy but still arrived several days sooner. Kudos.
3.00
Fair

joke.co.uk replies: 08/02/2016
Thank you for taking the time to leave this review. I am sorry to hear that the costume was not quite what you were expecting. If time had allowed our Customer Services team would have been more than happy to arrange something else for you. I hope despite of this you will consider Jokers' again in the future.

I ordered the Dukes official ghost busters costume and being the official one I expected it to be amazing.
The delivery was spot on and the quality of the item was brilliant.
The only downside is that the ghostbusters logo was missing from the arm - a vital part
The blow up pack and gun were good as were the overall.
Would I use joke again? Defiantly.
The customer services were brilliant.
4.67
Excellent

joke.co.uk replies: 08/02/2016
Thank you for taking the time to leave your thoughts. I am sorry to hear that your costume arrived to you not as described. Please be assured that this batch of costumes will now be looked into. It is great to hear that despite of this you will be using our website again.

Excellent service, highly delighted with my outfit, perfect fit re to size. This was not my first time using Joker and will definitely use again.
5.00
Excellent

Arrived earlier than expected and pleased with the item, even though bit of a snug fit. Thought about returning it for alternative choice but returns seemed too much hassle so decided to keep it and breathe in.
5.00
Excellent

very satisfied with excellent service prompt delivery and quality and price of the goods , well done jokers
5.00
Excellent

Yes

All very good Surely repeat
5.00
Excellent

Very good service, well wrapped and quick delivery Will use again.
5.00
Excellent

joke.co.uk replies: 04/02/2016
Just wanted to take a second to thank you for taking the time to leave this review. I am pleased to hear that your order arrived with you ahead of schedule. Have a great time and your event and hope you visit our page again for your next fancy dress occasion.

Great product and prompt FREE delivery
5.00
Excellent

Very nice quality.
5.00
Excellent

I always collect from the warehouse. Turnaround is always very quick and efficient.
5.00
Excellent

The wig, necklace and sunglasses made my Hippie outfit for a fancy dress party I just attended. A satisfied customer.
4.00
Good

Good quality costume. Comfortable to wear. Really pleased.
5.00
Excellent

Fancy dress item was much better quality than I expected and excellent value for the price. Delivered ahead of schedule. A query the supplier had with my order was resolved over the phone in short order.
5.00
Excellent

joke.co.uk replies: 03/02/2016
Thank you for taking the time to leave your thoughts regarding your recent order with us. It is great to hear that the item that you received exceeded your expectations and we were able to get it delivered to you ahead of schedule. Have a great time at your event and hope to see you shopping with us again soon.

very satisfied with delivery, and the goods were of the quality expected.
4.67
Excellent

Delivered before estimated date, good quality and pretty good value.
5.00
Excellent

goods arrived but one item was in a damaged pack with damamged costume. Had to send back and wait for a refund.which took 2 weeks.
2.67
Fair

joke.co.uk replies: 02/02/2016
Thank you for taking the time to leave your comments. I am sorry to hear that the item that you ordered did not arrive to you in the condition that it should have. I can see from our records that you received your order on the 21st and a refund was issued on the 29th. This is within our returns terms and conditions stated on our website. I hope despite of this you still had a great party!

I ordered the little red riding hood costume for my Mum's birthday and loved it. Great service and great quality would highly recommend.
5.00
Excellent

joke.co.uk replies: 01/02/2016
Thank you for taking the time to leave this review. Hope your Mum had a good birthday and look forward to welcoming you back soon for your next fancy dress event.

The outfit is better than expected for the price and was packaged exceptionally well - would buy of the site again.
5.00
Excellent

Excellent service delivery as stated and granddaughter loved it.
5.00
Excellent

Ordered a wig for a fancy dress party. The delivery was quick, ordering and description of item clear. The wig is great Good quality and easy to comb and style. Would recommend to my friends and family.
5.00
Excellent

Very satisfied without product and it arrived before the expected delivery date.
5.00
Excellent

Ordering the items - easy to find on the website, good item description, easy checkout facility.
Receiving - v good communication re delivery slot, items arrived as promised, v fast delivery
Quality - items exactly what we expected, fantastic quality
Overall, great items, great service - will definitely use this company again
5.00
Excellent

joke.co.uk replies: 01/02/2016
Thank you for taking the time to leave your comments. I am pleased to hear that you are impressed with our speedy delivery service and the products that you have received. Look forward to welcoming you back again to our website soon.

Very good product, as described, and fast delivery to the Netherlands
5.00
Excellent

Perfect delivery on time and the ziggy costume corresponds to what I expected.
4.67
Excellent

Order arrived on time. I thought the wig was very cheap and was falling apart, was expecting more for my money.
3.67
Good

joke.co.uk replies: 01/02/2016
Thank you for taking the time to leave your thoughts regarding your purchases. I am sorry to hear that your items did not meet your expectations. Please be assured if our Customer Services Team had been contacted they would have been more than happy to have arranged something with you. Despite of this I hope that you still had a great time at your occasion.

order came in good time, quality was not as good as expected for the price but I am sure it will look good,
4.33
Good

The main two items I ordered were very good and the correct fit. Unfortunately, I ordered a sale item in the same size as the other two, only to find when it arrived that it was a small fit and in fact did not fit. To return the item I would have to pay postage and at the price I paid it just wasn't worth it Disappointed with the shop and will read every size detail very carefully in future.
4.00
Good

joke.co.uk customer reviews

joke.co.uk

joke.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
customer.service@joke.co.uk
joke.co.uk

Owner
Abscissa.Com Limited
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
Trade register
United Kingdom 04293645
Authorized representative
Mark Lewis
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with joke.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.