Certificate for joke.co.uk

No. X5405E58A0CDC9D795C7397F0F2FF3B51
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for joke.co.uk



Excellent

4.74/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 768 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 3,304 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Excellent service and speedy delivery time after time.
5.00
Excellent

Very fast delivery - earlier than expected. I have used this site on a few occasions and always had good service.
5.00
Excellent

joke.co.uk replies: 17/02/2017
Hi, thank you for your lovely review. We are always happy to hear from our returning customers and we can't wait to welcome you back again for your next event :)

Garments were what i was expecting for the price.
Great service, Great communication with customer service. Will definitely use again.
4.33
Good

The costume was perfectly as described and looks really great The delivery was on time too. I would order from this company again next time I needed fancy dress.
5.00
Excellent

So pleased with my product good value and good quality would definitely recommend them.
5.00
Excellent

Great online store will deffo order again. Lovely costume and it fits me perfectly. Very happy with my purchase:)
5.00
Excellent

joke.co.uk replies: 16/02/2017
Hi Daniella, thank you for writing this lovely review. We love to hear how happy our customers are with their costumes :)

Absolutely love it
5.00
Excellent

Super satisfied with every part of the process.
5.00
Excellent

Quality of costume was good and next day delivery was reasonable.
5.00
Excellent

Order dispatched very quickly - great value for money - excellent communications
4.67
Excellent

Got a colourful femal clown fancy dress. Came quick.... packaged well... and great price.. good quality.
5.00
Excellent

joke.co.uk replies: 16/02/2017
Hi, we are so pleased to hear you were happy with your costume and all round service. Don't forget to post a picture on our website!

The outfit I ordered was a perfect fit plenty of room. The ordering was first class so easy. Got order within two days which surprised me as had standard delivery which quote 3-5 days but I'm not complaining would recommend this company.
4.67
Excellent

Everything was fine
5.00
Excellent

My item was delivered fast well wrapped and in very good condition would be happy to order again. Service was very good arrived before expected date and price was excellent.
4.00
Good

very pleased with the outfit and size as described on website.
4.67
Excellent

Everything arrived as per date and exactly what was need for the evening of fun..
On line a big selection.
5.00
Excellent

joke.co.uk replies: 06/02/2017
Hi Robert, thank you for this lovely 5 star review. We are pleased to hear the items were just what you needed for your night out. Kind regards, Tracy

lovely item
5.00
Excellent

Excellent customer service and the fancy dress outfit is really good quality.
Thanks
5.00
Excellent

Never used this company before goods were fantastic price as seen on other websites for more than double, website easy to navigate, simple to order goods arrived 3 days after ordering and better quality than expected.
5.00
Excellent

Reasonable quality for the price. Delivery very promt
4.67
Excellent

The costumes I received were great. The parcel was delivered on time .
5.00
Excellent

joke.co.uk replies: 02/02/2017
Thank you for taking the time to leave us a five star review. We are so pleased to hear that you were happy with your costume and impressed with our delivery. We can't wait to welcome you back for your next event :)

Ordered last minute for next day delivery - the costumes arrived on time and were great Would recommend to anyone
5.00
Excellent

Great reasonable products
5.00
Excellent

The item was a Christmas present for my two-year old granddaughter so I did'n't open it before I gave it to her on Christmas Day. It wasn't opened until a day or so later and when opened it apparently smelt horrible. My son and daughter-in-law said it smelt like body odour. It had to be washed before their daughter could wear it.
2.67
Fair

joke.co.uk replies: 30/01/2017
We are sorry to hear that you had an issue with the costume.Our costumes go through stringent quality assurance at the manufacturer however,there is a very small percent which may develop an issue after these checks.We have a Customer Service team who are dedicated to helping with any issues and would have been able to arrange a replacement or refund.Apologies for any inconvenience caused.

The quality of the product was amazing
4.33
Good

The products are always very good quality, delivery fast
Always my first stop for a fancy dress outfit Thank you
5.00
Excellent

joke.co.uk replies: 30/01/2017
Good morning Jessica Thank you for your lovely feedback and for making us your first stop for all your fancy dress needs. We appreciate you taking the time to let us know that you were happy with your purchase and impressed with the service received. We look forward to welcoming you back again for your next fancy dress event.

Good quality mask, delivered punctually. Highly recommend this site.
5.00
Excellent

Great value and service.
5.00
Excellent

Great experience with this shop Very fast delivery, kind customer service and great prices ( sale). Thansk
5.00
Excellent

Excellent customer service and delivery was very quick. Can't fault this service. Happy with purchase
4.67
Excellent

joke.co.uk replies: 26/01/2017
Good morning, Thank you for your lovely comments and for taking the time to review your shopping experience with Jokers' Masquerade. We are thrilled to hear that you were impressed with the service received and most importantly happy with your purchase. We hope that we will be your 'go to' site for your next fancy dress event. Kind regards.

Great customer service , after receiving a faulty item the staff sent me out a replacement item within 4 days of receiving the first order.
4.67
Excellent

Outstanding customer service. Quality of the 3 suits we ordered were spot on for what we needed. Very fast response time to any emails and delivered exactly when quoted. All in all pleasure to do business with :-D
5.00
Excellent

Great service from Jokers' Masquerade as always. Product was slightly below excellent... false teeth that don't really stay in.
4.67
Excellent

Ordered two costumes for my boys for going to Marvel Universe Live. Very quick delivery and my boys absolutely loved their Iron Man and Ultron costumes. Brilliant price too Thank you
5.00
Excellent

joke.co.uk replies: 23/01/2017
Thank you for your taking the time to review your shopping experience with Jokers' Masquerade and rating it with 5 shiny stars :-) We hope that your boys enjoyed the show, such a lovely treat. We are thrilled to hear that they loved their costumes. We hope that dressing up in their favourite Marvel characters helped make the experience a memorable one. We look forward to welcoming you back again

The item arrived on time and was of good quality. Bought it in the sale so was a good bargain. Wore this to a western theme party (not as Halloween costume) and it looked great. Was a little larger than I expected as I had measured myself before ordering (prob would have been better ordering smaller size) but still looked good. I will definitely order from here again.
5.00
Excellent

Great service all came within short time of ordering. Was just what it said in description of garments advertised. Thank you.
5.00
Excellent

Costume is brilliant
5.00
Excellent

Great outfit True to size and fitted the 'themed' evening perfectly. Fast delivery as well. I would definitely recommend if you want fast, good and affordable outfit for any occasion.
5.00
Excellent

joke.co.uk replies: 18/01/2017
Hi Sarah, thank you for taking the time to leave this lovely review. We are so pleased to hear your costume was a success. We can't wait to welcome you back for your next event :)

Great product, well described and true to what was received. Delivery was made within 36 hours to local click and collect so no need to stay in and sign for the package that was needed quickly. Dealt with customers services regarding urgency and they responded very quickly. Good job.
4.67
Excellent

When there was a problem with my address and debit card the company phoned me verified my details and the goods were here within a day. The outfits were well made and looked great. Thanks for all you did
5.00
Excellent

joke.co.uk customer reviews

joke.co.uk

joke.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
customer.service@joke.co.uk
joke.co.uk

Owner
Abscissa.Com Limited
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
Trade register
United Kingdom 04293645
Authorized representative
Mark Lewis
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with joke.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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