Certificate for joke.co.uk

No. X5405E58A0CDC9D795C7397F0F2FF3B51
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

2,852 reviews


4.74

Excellent

4.74 /5.00

Rating categories

Delivery 4.87
Goods 4.57
Customer service 4.80


Overall rating 4.74
The score is calculated based on the 1,142 Trusted Shops reviews collected in the last 12 months. Since registration, a total of 2,852 review have been collected.

Customer reviews

   
Really happy with both the service and the products - everything looks great.
5.00
Excellent

loved my costume i won best fancy dress
5.00
Excellent

Costume is fantastic and always well received. Customer service was flawless as well.
5.00
Excellent

Very satisfied with the fancy dress we ordered

Exactly as pictured

Would definitely order again
5.00
Excellent

Best costume I've ever had quality product will definitely shop there again even a perfect fit which was something i was a little concerned about but nope perfect and it's going to bring a few laughs along the way
5.00
Excellent

joke.co.uk replies: 25/07/2016
Thank you very much for taking the time to review your shopping experience at Jokers' Masquerade.Fabulous to to hear you are more than happy with your purchase. We hope to welcome you back to for your next fancy dress event.

Very pleased with the whole experience. Would make the outfits a little bit longer if anything.
4.67
Excellent

All good, delivered on time, good product for fancy dress. Will be using again.
5.00
Excellent

Would definitely use this company again due to quick delivery but wouldn't go for the product or any inflatable products again as didn't work as well as expected.
4.33
Good

Excellent service from the team in the office & in the warehouse where I collected it from. Thank you
5.00
Excellent

Products were exactly as described....and good quality too
Delivery was very prompt...
I have no hesitation using "Jokers" again.
5.00
Excellent

the product was exactly what I was looking for and delivered very quickley
5.00
Excellent

joke.co.uk replies: 21/07/2016
Hi Lee, thank you for taking the time to leave this 5 star review. We are pleased to hear that all aspects of our service were a success, this is exactly what we strive for. We can't wait to see the pictures of your costume on our website :)

Arrived quickly and in quick time
5.00
Excellent

Absolutely satisfied - excellent
5.00
Excellent

What a refreshing change in today's world of shoulder-shrugging service. From the moment the order was placed until the actual arrival at our doorstep we received regular updates on its progress and then likely time of delivery which was absolutely on time.
Opening the package - which was well-packed by the way - we were totally delighted to see that our item was excellent, exactly as promised.
5.00
Excellent

I was very happy with the pirate outfit. The delivery and price. In fact im so happy with the tricorner hat i havent been able to stop wearing it round the house. Much to my girlfriends dismay.
5.00
Excellent

No problems with the ordering, delivery and service. Great in fact
This particular item however was cheap, tacky, baggy and nowhere near worth spending even a couple of pounds on.
3.67
Good

joke.co.uk replies: 18/07/2016
Good morning, we are sorry that you were disappointed with the item received.Please note that we offer a full money back guarantee. We can see that the item has been returned and your refund was processed on 10th July.Please accept our apologies for any inconvenience caused and we will pass your comments on to our supplier who will use the feedback to make further improvements.

Website was really easy to use and had a wide variety of costumes to choose from. Delivery was fast and also had tracking facilities I will definitely use again and will recommend
5.00
Excellent

Loved the outfits really good quality value for money wil deffently buy from them again
5.00
Excellent

Totally satisfied with the quality and service, my item was delivered 3 days before stated date. I will definitely use joke.co.uk again to add to my collection of foul fashion gear,thanks guys.
5.00
Excellent

I needed a last minute costume, as another company had let me down. Wow - so happy to find what i wanted and get next day delivery. To top it all I won the fancy dress competition at work - 2 x tickets to Lovebox festival. Hurray
5.00
Excellent

I cannot fault this company or it's services at all. Ordering online was so simple. I got my costume delivered the next day; I was able to track my package the entire journey and was able to make sure I was home. The delivery man was very nice and polite. Best of all, my costume exceeded expectation; it fit perfectly and the material was very good. I loved it and had a lovely time wearing it
5.00
Excellent

joke.co.uk replies: 12/07/2016
Hi Tayla, wow, what a lovely review to read. We are over the moon to hear you had such a lovely experience with us. Don't forget to upload your pictures onto our website. Kind regards, Tracy

I would definetly purchase from here again. Quality was great and at a good price too
5.00
Excellent

Great Service Arrived on time as promised Well packaged and goods of a high quality
Will definitely use again
4.67
Excellent

Order was dealt with and despatched very quickly, which was great for me, as I ordered it at the last minute. It was as described and will do the job very nicely. Thank you.
5.00
Excellent

Great outfit and a reasonable price.
Will buy from again.
5.00
Excellent

Very helpful customer service, item shipped and was delivered very quickly.
5.00
Excellent

joke.co.uk replies: 12/07/2016
Hi, thank you for leaving this lovely review. We are pleased to hear you are happy with all aspects of the service you received at Jokers' Masquerade. Kind regards, Tracy

everything as it should be thank you
4.33
Good

Hi, I have received my adult cute devil costume and I absolutely love it The fit is perfect, great length, I love the detail on the dress, I love how varied the different sections are - the straps, flower netting, sequins, red bottom, glitter overlay, it's really well made, it's perfect, Thank you so much.
5.00
Excellent

Very fast delivery I bit disappointed with the size as the jacket didn't fit as well as I would have liked but I'm happy with the rest I have ordered from here before and had no complaints.
4.33
Good

Feel like I have been ripped off. Your marketing guy must be very good on photoshop.

This costume is so poor, I paid £38 for something that must cost £2 to make. Quality poor, the hat and beard look dreadful.

I was so excited to get this costume for a party I was going too and I am really disappointed. Unfortunately I won't use you again or recommend you.
3.33
Fair

joke.co.uk replies: 11/07/2016
Good Morning, I'm very sorry to hear you are unhappy with your purchase.I will pass your comments to our Product Manager to escalate to our supplier,who also provide us with image. In the mean time please contact our friendly customer service team via email or on 01635 529555 they will be happy to assist. Regards Lucy

I was very happy with what I ordered & it arrived promptly.
5.00
Excellent

Excellent value, vast choice of delivery options, speedy click & collect delivery.

Would happily use again
5.00
Excellent

I was very pleased with everything about your service, will shop again.
5.00
Excellent

joke.co.uk replies: 06/07/2016
Hi Julie, thank you so much for this lovely review. It always puts a smile on our faces when our customers are happy. We can't wait to welcome you back :)

We ordered two costumes which arrived quickly and we're fab. Highly recommend
4.67
Excellent

Value for money, received on dates given certainly buy from site again.
4.00
Good

Those were gifts for 2 girls in my family. The order arrived very fast and the girls loved the costumes
5.00
Excellent

Friendly staff, goods dispatched quickly and good quality
5.00
Excellent

Very good quality costume I wore it for my leavers assembly at school and it definitely made it memorable Only problem was it was a bit too big for me But it still looked really good Would recommend this 100
4.33
Good

joke.co.uk replies: 04/07/2016
Hi, thank you for taking the time to leave this lovely review. I bet you all looked fantastic at your leavers' assembly :)

I bought 2 wigs the black one was ok but the Riff Raff style one was appalling. You have to get it out of the bag to see it looks the same as the picture on the front, this looked nothing like it and was awful, as it says explicitly on the box you can not return if opened or worn I am left with a useless wig not fit for purpose. You should vet your products so as not to mislead us the customer.
2.50
Fair

The item is good and came in good time and condition. The postage was a bit expensive but all is good.
4.00
Good

joke.co.uk customer reviews

joke.co.uk

joke.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
customer.service@joke.co.uk
joke.co.uk

Owner
Abscissa.Com Limited
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
Trade register
United Kingdom 04293645
Authorized representative
Mark Lewis
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with joke.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.