Certificate for joke.co.uk

No. X5405E58A0CDC9D795C7397F0F2FF3B51
 

Approved on
01/08/2013
Valid until
31/07/2016
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

2,753 reviews


4.75

Excellent

4.75 /5.00

Rating categories

Delivery 4.86
Goods 4.58
Customer service 4.80


Overall rating 4.75
The score is calculated based on the 1,184 Trusted Shops reviews collected in the last 12 months. Since registration, a total of 2,753 review have been collected.

Customer reviews

   
Fast delivery and good value. Quality item & a big hit at a four year olds birthday party. No hesitations in recommending these guys.
5.00
Excellent

Arrived on time, good quality costumes. Overall really happy with our purchase and would use again. Staff also price matched which was great.
5.00
Excellent

Very professional and very fast.
5.00
Excellent

Really quick delivery and item arrived as exactly as described on the website
5.00
Excellent

Costume arrived just what he ordered and eas made up with it
5.00
Excellent

Great service fast delivery, quality product at good price
5.00
Excellent

excellent
5.00
Excellent

Item came quickly and packaged safely Item was how I expected
4.67
Excellent

joke.co.uk replies: 25/05/2016
Thank you for your positive review. We are pleased to hear that you were happy with the item received and the speed of delivery. We look forward to welcoming you back again for your next fancy dress event.

Overall very satisfied. The top part of the dress is elasticated making it easy to put on but i did not like the elastic strap at the back which makes the dress bunch up. So i had mine removed & had the dress altered to fit properly. After having danced all night, one of the bells came off. But i think one is acceptable. Quality is better than most & big selection of costumes to choose from
4.67
Excellent

Entirely satisfactory.
5.00
Excellent

Was able to amend my order twice without issue - Very helpful Costumes arrived quickly and were as pictured.
5.00
Excellent

Order delivered as promised - I needed a rapunzel wig and the Godiva wig I ordered worked perfectly.
4.67
Excellent

joke.co.uk replies: 23/05/2016
Hi Stacey, thank you for taking the time to leave this review. We are pleased to hear you found a wig which was perfect for your theme. We look forward to welcoming you back :)

Item arrived earlier than was suggested & was exactly as described.perfect, thanks
5.00
Excellent

Thanks guys, really great product Recommended
5.00
Excellent

Highly recommended ... products were great and so was the service ... will use again ... thanks :)
5.00
Excellent

Would definitely use this company again. Excellent
5.00
Excellent

Extremely satisfied. Initially ordered the wrong size (my fault), but the return and swap over was seamless. Customer service was very helpful. Only issue is delivery is a little bit expensive, but I'd recommend ordering to your local shop - it's very fast and (if I remember correctly) the cheapest paid option. 100 would do business again. Thank you
5.00
Excellent

joke.co.uk replies: 20/05/2016
Hi, thank you for leaving such a wonderful review. I will pass on your comments to our customer service team to let them know how pleased you were with their service. We have recently introduced the next day DPD Ship to Shop delivery method which is only £3.99 and is proving to be very popular. Kind regards, Tracy

Yes very satisfied
5.00
Excellent

Great service and costume arrived quickly. It was great value for money and the quality amazing for what I paid. Will definitely use them again.
5.00
Excellent

The order was delivered very quickly and the goods were exactly what I wanted, all round excellent service.
5.00
Excellent

joke.co.uk replies: 19/05/2016
Hi Lynn, thank you for leaving this lovely review. We strive to give our customers excellent customer service so we are happy to have succeeded. We look forward to welcoming you back soon :)

Excellent
5.00
Excellent

I ordered 2 clown hats with sunflower to wear on a charity Street stall. They looked fantastic and seemed to draw people to our stall. Brilliant quality, great price, arrived sooner than expected and will be used again and again. Have used Joke.co.uk many times and am always satisfied. 5 star service.
5.00
Excellent

I needed a costume at short notice for a stag weekend. Was able to collect the costume the same day Really helpful staff. Costume was great, and was just like the character is was aiming to be. Really made the weekend, for us anyway, the stag may say otherwise ;)
5.00
Excellent

The goods were as described, however one bracelet was missing from one costume. After leaving a review about this I was quickly emailed by "Lizzie" who kindly offered to send me the missing bracelet in the post. Good communication which I appreciate as many companies fail to deliver on this
5.00
Excellent

Excellent service i would use again
5.00
Excellent

joke.co.uk replies: 17/05/2016
Good morning, Thank you for your 5 star review. We strive to give our customers a great shopping experience so are pleased to hear we succeeded. We look forward to welcoming you back on your next fancy dress event.

Really quick delivery even on the free option.

Good quality and good sizing

I would 100 us this site again

X
5.00
Excellent

Got everything really quickly, great outfit.
4.67
Excellent

quality of the goods were very good , as I am a size 12-14 I ordered medium they were a bit big but had them took in
tip from me order a smaller size as it pulls you in and is more flattering
4.00
Good

Dark Knight Rises Cat Woman outfit - superb outfit, service etc, as always. Only minor niggle is the headband ears which aren't great - but not enough to detract from buying this costume or recommending this company which has always provided outstanding service.
5.00
Excellent

joke.co.uk replies: 12/05/2016
Hi thank you for leaving this lovely review. We are sorry to hear, though, that the ears on the headband are not great - we will feed this back to the manufacturer. Kind regards, Tracy

very happy will use this company again
5.00
Excellent

Helpful staff & very quick shipping.
5.00
Excellent

Good online shopping experience.
5.00
Excellent

Ordered aa astronaut costume for an experimental performance. It arrived within a week, about 4 days in time for the gig. I was able to collect it from local pick up/ post office place... Happy or not dissatisfied with the quality and fit... Will order again from this shop if I need to.
4.33
Good

Absolutely fantastic. I ordered late and it still came in plenty of time. The costume was high quality and fit very well. I had an amazing day as Rupert the bear and I will shop here every time in future. Thank you.
5.00
Excellent

joke.co.uk replies: 11/05/2016
Good morning, Thank you for sharing your fantastic comments with us. It is great to hear that you enjoyed your shopping experience with Jokers'. We work hard to ensure each aspect of our service is of the highest level at all times. Jokers' Masquerade look forward to welcoming you back for your next fancy dress event.

The item was delivered on time, and in good order.
I had to return it, and was given a refund. Communication was good.
4.33
Good

It helped me stand out
5.00
Excellent

speedy delivery. Good customer service.
5.00
Excellent

joke.co.uk replies: 10/05/2016
Good morning. Thank you so much for giving us a 5 star review on your shopping experience with us. We hope you have a great time at your event and look forward to welcoming you again for your next fancy dress occasion.

Easy to use website, excellent price for quality product and speedy delivery
5.00
Excellent

Angry Bird costume is perfect fancy dress for all sizes. Simply pops over leggings or jeans.
5.00
Excellent

I was very happy with my costume. It was great value and quality.
4.67
Excellent

joke.co.uk customer reviews

joke.co.uk

joke.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
customer.service@joke.co.uk
joke.co.uk

Owner
Abscissa.Com Limited
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
Trade register
United Kingdom 04293645
Authorized representative
Mark Lewis
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with joke.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.