Reviews for fairplane.co.uk



Excellent

4.86/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 43 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 56 review have been collected.

Customer reviews

   
Very helpful and informative
5.00
Excellent

Excellent service exceed my expatiation .
5.00
Excellent

so far we have been pleased with the service you have provided,you have kept us informed how the claim is progressing. we are hopefull for a succesful conclusion.
5.00
Excellent

I was getting nowhere with Icelandair with my claim for a cancelled flight. In a short time Fairplane managed to get me a settlement of over £500. Brilliant
5.00
Excellent

Fairplane deserve those big 5 stars as they are a very efficient, courteous and professional company. Thank you fairplane for your help.
5.00
Excellent

BEST CUSTOMER SERVICE I HAVE EVER RECEIVED IN UK.
5.00
Excellent

Fantastic, we tried to claim from easy jet but were told that we did not qualify as delay was down to weather. One email to fairplane and they done the rest we received £235 each for our delayed flight. Fairplane regularly updated us by email and everything was plain and simple would recommend and will to all family and friends, thank you
5.00
Excellent

Excellent service we were kept informed all the way through the process did what they said they would do. Would highly recommend their services.
5.00
Excellent

We tried many times to get Thomas Cook to pay the compensation due to us. They choose to state the delays were not eligible for compensation which we contested after a while they just ignored any correspondence.we saw an advert by Fairplane and gave it a try. We have been kept up to date with progress of the claim and are very happy to now have received payment, almost 6 years after the delay
5.00
Excellent

Was a bit sceptical about using a no win no fee service but as I'd gone as far as I could with the airline with no result, I felt I had nothing to lose. The way that Fairplane work was clearly explained, anyone I contacted was helpful and prompt with replies and I was kept informed by regular emails on progress. In a few months my claim was paid into my bank. Very happy with the no hassle service
5.00
Excellent

Always kept up to date with progress by fairplane - would not hesitate to recommend their service 5star.
5.00
Excellent

Brilliant
5.00
Excellent

I was very pleased with the service. I was kept up to date with all their actions and glad to have received my compensation.
5.00
Excellent

I would like to say a very bit thank you for the amount you were able to recover on my behalf, considering the little amount of information I was able to give you this is very much appreciated.
Thank you Tom .
5.00
Excellent

Faireplane have provided an outstanding service, keeping us up to date and we'll informed from start to finish. I have already given their details to someone else. I would not hesitate to use this company again.
5.00
Excellent

Three of us travelled on the same flight with a delay and one of us has successfully won our claim for compensation with the help of Fairplane. Fingers crossed with their help the other two will follow. Excellent service and communucation throughout the process Fairplane. Thankyou.
5.00
Excellent

Was unsure whether this was genuine at first but i had run out of options and given up pursuing it myself as the airline was in Germany and had fobbed me off repeatedly. I gave the details to Fairplane and have now received compensation for both myself and my wifes delayed flights from 2012. Fairplane kept me updated all the way and took the airline to court which took a few months but they won
5.00
Excellent

I booked a weekend break to Iceland and the flight was delayed by about 8 hours.
I applied directly to IcelandAir for compensation and they refused my claim. I planned to appeal but never got round to it.
I spoke to someone at Fairplane and they took some details and said that they would take up my case. In less than two weeks the airline paid the full amount of compensation.
excellent service
5.00
Excellent

I can't beleave how quick you have been,and how easy you made it,
thanks
Neil
5.00
Excellent

Quick easy service. FairPlaneUK take a fair chunk. But if you're like me in that I've been meaning to do this for 4yrs and never get to it. And probably wouldn't have either. So well worth it. I had a phone call. Gave them evidence of the flight and a couple of weeks later after receding regular updates on progress, received payment. Thank you.
5.00
Excellent

I never thought I would manage to claim any compensation for our delayed flight as I had no paperwork left. However after seeing your advert and with your help have now received our money. I was delighted with the efficiency and ease of how everything came together. It certainly took the pressure off us. I would like to thank you and hope that you win compensation for many more people.
5.00
Excellent

Tried twice myself failed twice, 1 click one phone call, next thing I know I'm being paid compensation, can't fault you and fast aswell many many thanks.....highly recommended.
5.00
Excellent

TOP RATING 5 out of 5.
It was a fantastic service, very professional, efficient and friendly, I will recommend it 100 to everyone.
5.00
Excellent

Very satisfied and was resolved very quickly and efficiently.Excellent Staff
5.00
Excellent

Amazing
Just excellent...
You give your flight delayed details and they do everything for you...
Norwegian gave me 18 pounds as compensation and Fairplane got me 232 pounds.
I could never imagine this was true but I have just got the money in my account.
Very impressed
200 recommended.
Thank you
5.00
Excellent

Five star rating .
Thankyou for getting us some compensation for our Thomas Cook flight delay . I would recommend your service to anyone who has to suffer a flight delay . One phone call and everything was dealt with swiftly . Thankyou again .
5.00
Excellent

Handled claim and obtained a refund.
5.00
Excellent

Everything was handled swiftly, with helpful updates at every step of the process. Would definitely recommend.
5.00
Excellent

Exelent service fast and reliable from start to finish took 5 week from first submitting claim to payment me and my fiancé over the moon thank you.

Would gladly recomend thank you for a amazing exsperiance

Will most definitely use the company again if ever delayed again

Many thanks
MERRY CHRISTMASS
5.00
Excellent

I claimed for 2 flights with fairplane after having tried myself and been refused by the airline. Fairplane have done what I couldn't and the airline have now paid compensation on one of the flights after taking it to court and the other claim is now going through the same procedure. I was kept informed by email every step of the way and am really pleased and highly recommend them. Thank you
5.00
Excellent

Totally satisfied with the outcome. Didn't take long at all between the initial contact being made with Fairplane and the insurance being paid out. I was kept informed of all developments and would definitely recommend this company and service
5.00
Excellent

Very satisfied. Very friendly and helpful staff kept me up to date with what was happening throughout the claim process. If I had any problems they were dealt with immediately. When phoning got straight through and spoke to a member of staff who was more than happy to help. Thank you very much
5.00
Excellent

Very little work to do on my part and i was kept up to date evey step of the way.
And despite very little info to work off, i won over £200 back.
Very happy
5.00
Excellent

Very pleased with the service and result. Everything was explained very well and I was kept up to date with the progress.
5.00
Excellent

Fairplane were brilliant. From their first e-mail to the final outcome they kept us well informed. The settlement was more than I hoped for. Should I be delayed again I know where to go. Thank you
5.00
Excellent

after five and a half years didn't think we would have much chance of claiming ,but fairplane were successful within seven weeks.
5.00
Excellent

Very satisfied with the outcome. Without Fairplane's assistance I would never have received anything.
5.00
Excellent

Fantastic service, kept me informed what was going on. Had tried for over two years to claim against Thomas Cook with no success. Can't thank you enough.
5.00
Excellent

Yes I was satisfied with the service, it was quick and uncomplicated.
5.00
Excellent

After a what seemed like a never ending task of chasing the airline up, making numerous phone calls and getting absolutely no where I finally had enough and contacted Fair plane.
I could not recommend them enough
They were very fast and efficient, they regularly emailed me with updates on what was going on with my claim and within a few weeks I have received my compensation
Thank you so much
5.00
Excellent

fairplane.co.uk

Contact
Goldschmiedgasse 5
1010 Wien
Austria
office@fairplane.net
fairplane.co.uk

Owner
FP Passenger Service GmbH
Goldschmiedgasse 5
1010 Wien
Austria
Trade register
Handelsgericht Wien 358862p
Authorized representative
Andreas Sernetz
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