Rocket Dog EuropeReviews

: 7,224ExcellentCertified

Details
Contact
Rocket Dog Europe- Logo - reviews
Rocket Dog Europe- Logo - reviews

Categories

Rocket Dog Europe - Californian lifestyle footwear brand

Design influenced footwear for the discernible girl. From California beach inspired flip flops and sandals to comfy winter boots, Rocket Dog had something for everyone.
Contact
Maxguard LTD
17 Mandela Street
NW1 0DU London
United Kingdom
Trade register
Companies House 11503738
Authorised representative
Chi Fai Wan

Reviews for Rocket Dog Europe

4.81/5.00
Excellent
How is the rating calculated?

956 reviews in the last 12 months

88 %
9 %
2 %
1 %
1 %
7,224 total reviews

What other customers say about their experience with Rocket Dog Europe

14 days ago
Sadly very disappointing. Ive been wearing identical Rocket Dog sandles for past 5 years & always been entirely happy with these flip flops. The 2 pairs I ordered - same size as usual- (tho usually from a shop in Salisbury) were far bigger&strap massive to both pairs esp to the left foot of both. Very disappointing. Completely unwearable. Were they faulty Needed for my holiday,had to retur
 Verified review|
19 days ago
During this unprecedented time there is only one method of return offered. Being a clinically vulnerable adult means I have to ask family to return from me. As they only walk to our village this means Hermes or Post Office. Collect + is miles away. I spoke to customer service who did not offer another solution.
 Verified review|
1 month ago
Good delivery considering Hermes reputation. Sent email to Customer Services - still waiting for response. Goods ok, time will teall for wear and tear.
 Verified review|
2 months ago
Of the two pairs of shoes I ordered, one was the wrong style. The other pair was really comfortable.
 Verified review|
2 months ago
Flip flops were great. Delivery was very poor. Tracking showed had tried delivery 3 times without success. Tried to contact Hermes who directed me back to Rocket Dog. No option to speak to anyone . Told me what I already knew from tracking.Left at dead end. Guess what they were delivered 2 days later?
 Verified review|
2 months ago
Unfortunately i have to give 1 star on delivery as Hermes stated that my parcel had been returned as was unable to deliver to my work as noone was available. Very disappointed that i couldn't get my goods. I contacted customer services and they processed my refund once they had received the goods back - the reason i have given a 5 star rating
 Verified review|
5 months ago
Had a query about a return by post as local collect + is not convenient but nobody would answer me. No reply to any contact, not very good - still got return at home waiting til I can send it back.
 Verified review|
5 months ago
I love Rocket Dog trainers but unfortunately the pair that I just received I have returned as they did not fit well and kept slipping off my foot, as they are elasticated straps not laces, I was unable to tighten them. I am still waiting for full refund
 Verified review|
5 months ago
Excellent product, terrible delivery... Left on a doorstep for anyone to take, forged my signature to say that they had handed it over to me. When trying to contact the courier to complain get fobbed off and told it was rocket dogs issue. Not their issue.. Its hermes.. Change the courier and it would have been a 5 star review.
 Verified review|
6 months ago
Ordered on Monday but didn't arrive until Friday, which I call quite poor delivery times in this day and age, maybe we are getting greedy but I would like to expect something in stock to be delivered in 48 hours. Unfortunately the boots were too big so had to be returned
 Verified review|
8 months ago
Courier did not follow delivery instructions and signature was not recognised. Neighbour had to go and find parcel which had been left outside front door. I have not had a chance to examine goods yet for weather damage but would suggest that an alternative courier is used in future as this part of the delivery let down the whole process of arranging on line how the delivery should take place.
 Verified review|
8 months ago
Hermes left my order outside my front door and just posted a blank delivery card through my door. Luckily my order was still there when I got home from work but the parcel contained sensitive account details that not only could my goods have been stolen but my data was at risk too. Great shoes but change your courier.
 Verified review|
8 months ago
The quality of boots has gone significantly down hill and sizing has got smaller. I am not happy with the quality of goods for the price.
 Verified review|
9 months ago
The courier service was terrible as you could not speak to them to amend the delivery address. But the customer service at Rocket Dog was excellent as they sent out replacements on a next day delivery.
 Verified review|
11 months ago
Didn't receive any updates on my order, only had an order confirmation email. Also, Hermes emailed me 55 minutes before my order was delivered. But the boots are great and I really like them
 Verified review|
1 year ago
The delivery and ease of ordering was good but the products were a very poor fit and so were returned. The returns process was easy.
 Verified review|
1 year ago
I will be returning part of the order due to sizes, earlier in the year I ordered the same shoe in a 7 so when they became half price I ordered them again in two different colours they do not fit, the one is way to small the other is a tight fit. I put them against the one's I already have and they are totally different sizes, very disappointed. I have reordered both in a 8 fingers crossed xx
 Verified review|