The quality on the shoes is very poor for the price. There was paint all over the front and back plastic of the shoes and the zips were painted closed
I sent an email to customer service along with pictures but no one replied
I have had to spend time cleaning the paint off the shoes, luckily I had rubbing alcohol and pins to scrape all the paint off
You shouldn't have to do this with new good
1 month ago
2 months ago
My parcel went missing although Hermes claimed that they delivered my parcel. I contacted customer service. Respond was prompt with redelivery details but the have sent me wrong shoes!! I emailed them back that it's not the shoes I have ordered. Haven't heard back from them! So now I have to send back the pair of shoes that I didn't want to and ask for refund.
4 months ago
As a loyal Rocket Dog flip flop purchaser I was sooo disappointed with the cheap thin sole on the latest flip flops. The best thing has always been the shaped and comfortable sole, but they have obviously changed supplier/manufacturer or just tried to cut costs. I have returned them.
5 months ago
I purchased 2 pairs of sandals ... the one package was damaged and the shoe looked a bit worn-out the sizes do come very small i am a size 6 usually but i had to get a size 8 but that was the only thing i had to complain about
7 months ago
I love your boots trainers etc but your customer service team don’t come across as being friendly when you speak to them. Perhaps the girl I spoke to was having a bad day.
7 months ago
Size 3 people DO NOT buy the size is like a size 1.
I recommend you buy size 4
I brought 2 pairs one size 3 and 4.but apart from the sizing the flip flop is very good.
1 year ago
I messaged customer service to explain but no one has had the curtesy to reply.
This is the 1st time I have ever had to complain in the years I have purchased rocket dogs, but these sugarmint suede boots are a ridiculous design I cannot get my foot in them, my granddaughter takes a 5 and she cannot either, they definitely need a side zip