illumination.co.uk
Reviews:

55 reviews in the last 12 months1,145 total reviews  

4.04
Good

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Top positive review

25 Sept 2023
 Verified review
A very good good choice of lamps and excellent customer service! I gave 4 stars only because some lamp descriptions are not very accurate. I was interested in solid wood lamps but some say "wood" even thought it's wood imitation (some indeed say "wood like"). Also description "light" or "dark" wood is not sufficient and can be misleading. If a lamp is made of oak, rubber wood or bamboo it should be clearly explained because if I order let's say 3 lamps for the same room I want that they all are of the same wood e.g. all oak.

Top negative review

28 Sept 2023
 Verified review
A week on after we paid for the order we still didn’t have any update, on the website it says processing snd it was processing since the day we paid. I had to call them to find out that they are waiting for one item out of eight to delivered from the manufacturer. It will take at least another week, then it will be another week for the order to be delivered to us. It would be nice to have a little email with update on the delivery situation.
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Reviews for illumination.co.uk

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8 days ago
 Verified review

Badly damaged product, really bad customer service

We bought a lovely wood beam over table light which was delivered yesterday. It is not only badly damaged, someone has tried to do a repair on it which is awful and totally visible. I have tried and tried to email with their customer email address and filling out their online form and NOBODY has had the good manners to answer me. We simply want this collected and replaced. It should never have been sold to anyone!
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6 days ago
 Verified review
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DB
Dan B.
Doeuil sur le Mignon
30 Nov 2023
 Verified review

Not sure I'd buy from them again

Item was advertised as available in stock. I then received a communication saying the manufacturer in fact manufactured to order, and that given this the items would not be returnable. I therefore requested the order be cancelled. Two weeks later I realised I had received no refund. After initially being told the refund was issued immediately after my cancellation request, I raised a Paypal case and Illumination issued the refund. VERY glad I used Paypal
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8 Dec 2023
 Verified review

Poor communication concerning order

Apart from confirmation of payment email on 1/12/24, (not even confirmation of order and details), one week later I have not heard anything else. Very poor considering how easy it is to send email updates. xx
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12 Dec 2023
 Verified review
Very quick to arrive but it does not work
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Answer by illumination.co.uk
23 Jan 2024
After receiving the complaint, we immediately sent a replacement.
30 Aug 2023
 Verified review
not very happy at all, if this is German quality they can keep it, first of all the base is badly scratched, & I can't get it to work, I am left with a £143.95 ornament as it came with a continental plug so i had to change the plug to connect it to the mains which means that it won't be accepted on returns
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6 May 2023
 Verified review
There is no update on the parcel after they despatched it and the company parcel force in unhelpful. Illumination team still want me to wait for them to deliver. Instead of getting in touch with parcel force, they asked me to wait.
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16 Oct 2023
 Verified review
Unacceptable delay in shipping order, requested order cancellation & refund, no response from supplier.
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