illumination.co.uk
Reviews:

54 reviews in the last 12 months1,144 total reviews  

4.02
Good

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Top positive review

25 Sept 2023
 Verified review
A very good good choice of lamps and excellent customer service! I gave 4 stars only because some lamp descriptions are not very accurate. I was interested in solid wood lamps but some say "wood" even thought it's wood imitation (some indeed say "wood like"). Also description "light" or "dark" wood is not sufficient and can be misleading. If a lamp is made of oak, rubber wood or bamboo it should be clearly explained because if I order let's say 3 lamps for the same room I want that they all are of the same wood e.g. all oak.

Top negative review

28 Sept 2023
 Verified review
A week on after we paid for the order we still didn’t have any update, on the website it says processing snd it was processing since the day we paid. I had to call them to find out that they are waiting for one item out of eight to delivered from the manufacturer. It will take at least another week, then it will be another week for the order to be delivered to us. It would be nice to have a little email with update on the delivery situation.
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Reviews for illumination.co.uk

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Dan B.
Doeuil sur le Mignon
30 Nov 2023
 Verified review

Not sure I'd buy from them again

Item was advertised as available in stock. I then received a communication saying the manufacturer in fact manufactured to order, and that given this the items would not be returnable. I therefore requested the order be cancelled. Two weeks later I realised I had received no refund. After initially being told the refund was issued immediately after my cancellation request, I raised a Paypal case and Illumination issued the refund. VERY glad I used Paypal
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8 Dec 2023
 Verified review

Poor communication concerning order

Apart from confirmation of payment email on 1/12/24, (not even confirmation of order and details), one week later I have not heard anything else. Very poor considering how easy it is to send email updates. xx
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12 Dec 2023
 Verified review
Very quick to arrive but it does not work
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Answer by illumination.co.uk
23 Jan 2024
After receiving the complaint, we immediately sent a replacement.
25 Sept 2023
 Verified review
A very good good choice of lamps and excellent customer service! I gave 4 stars only because some lamp descriptions are not very accurate. I was interested in solid wood lamps but some say "wood" even thought it's wood imitation (some indeed say "wood like"). Also description "light" or "dark" wood is not sufficient and can be misleading. If a lamp is made of oak, rubber wood or bamboo it should be clearly explained because if I order let's say 3 lamps for the same room I want that they all are of the same wood e.g. all oak.
Report review
28 Sept 2023
 Verified review
A week on after we paid for the order we still didn’t have any update, on the website it says processing snd it was processing since the day we paid. I had to call them to find out that they are waiting for one item out of eight to delivered from the manufacturer. It will take at least another week, then it will be another week for the order to be delivered to us. It would be nice to have a little email with update on the delivery situation.
Report review
TP
Tim P.
Cornwall
27 Nov 2023
 Verified review

Highly recommended! Quick delivery and a good price.

I didn’t initially realise that I was ordering products from Germany, and when I did I was slightly worried that I would be charged more than the advertised price because of duty and vat now the UK is not in the EU. I need not have been concerned, I was charged the advertised price. The products are very good, they were sent quickly and packaged very well. I would certainly buy from this company again. Very pleased.
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21 Oct 2023
 Verified review
Ordered and Delivered Promptly. Can't really ask for much more, the product description was good, the article that arrived was exactly as quoted and well packaged. No complaints at all. Because of installation requirements I asked a question of the company and they responded next day. Need further recommendation - I'd use them again.
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27 Sept 2023
 Verified review
Easy installation, looks great! says exactly what is said on the tin and best of all the shipping was an ease... came quick too.. Thank you! Will buy here again.
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KS
Kim S.
Banbury
7 Aug 2023
 Verified review

Slow Delivery

I still haven’t received the item. From what I can see on tracking the light fitting has been exported & is now in limbo somewhere, but not in the UK.
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9 Oct 2023
 Verified review
Great light which looks good but could have done with being told the right E27 bulb to fit it as we wasted our money on a bulb that didn't fit. Instructions for sensor function weren't great but we managed to fiddle about and get it to work well.
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12 Nov 2023
 Verified review
Customer services are a credit to the company, I cannot rate more highly! Respond to email queries quickly and efficiently. Quality of products second to none, I will continue to us for any future lighting I may need.
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20 Nov 2023
 Verified review
Have placed several orders with this company, excellent, quality products and customer care second to none. Highly recommend in every way and trust implicitly
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25 Jun 2023
 Verified review

Great Product

Quality of product as described. Arrived on time and no damage to product even though outer box slightly damaged. Awaiting electrician to install now.
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18 May 2023
 Verified review
A thirteen amp plug fitted would have been better than an adaptor but sorted now, The lamp is great and the speed of it arriving impressive
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BH
Brenda H.
Ayrshire
7 Nov 2023
 Verified review
Very pleased with purchase The package could be better not as strong box and no sign on box to say FRAGILE
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16 May 2023
 Verified review
The lights look stunning in our dining room. Very good customer service. Very happy with our purchase.
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11 Sept 2023
 Verified review

Great company

Very easy and quick transaction from ordering to delivery
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15 May 2023
 Verified review
Slow delivery
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24 Nov 2023
 Verified review
Good quality lighting at fair prices. Delivery in under a week from Germany.
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28 Oct 2023
 Verified review
Excellent service. Delivered in 2 days from Germany to UK
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