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moonlightdesign.co.uk
Reviews:

312 reviews in the last 12 months1,617 total reviews  

4.90
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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27 Apr 2023
 Verified review
Always been very happy with a clear and easy-to-navigate website for ordering + prompt delivery of Collingwood products.
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Answer by moonlightdesign.co.uk
27 Apr 2023
Thank you for the positive review! We're glad to have provided an easy ordering experience.
16 Sept 2023
 Verified review
Fantastic light fitting beautiful quality, fast delivery and excellent card packaging so arrived in tip top condition
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Answer by moonlightdesign.co.uk
19 Sept 2023
Thank you for your fantastic review! We're thrilled to hear that you love the light fittings and that they arrived in perfect condition. We take pride in providing high-quality products and efficient delivery services. Enjoy your new lights!
26 Jun 2023
 Verified review
Quick response and delivery time. Well priced , good quality light fittings. Excellent customer experience overall!
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Answer by moonlightdesign.co.uk
26 Jun 2023
Thank you for taking the time to leave such a great review. We are really pleased to hear that you are happy with our customer service and quality of the fittings you received!
30 Nov 2023
 Verified review
Very good value, cheapest site I could find on the internet for the lights 8 bought. They were shipped out quickly.
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Answer by moonlightdesign.co.uk
1 Dec 2023
Thank you for your review! We're glad to hear that you found very good value and that we offered the most competitive prices for the lights you purchased. We appreciate your feedback and are pleased that the items were shipped out quickly.
28 Nov 2023
 Verified review
Light fitting as described, perfect for our kitchen. Exactly what we wanted. Delivery much quicker than expected.
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Answer by moonlightdesign.co.uk
30 Nov 2023
Thank you for your review! We're thrilled to hear that the light fitting met your expectations and is perfect for your kitchen. We're also delighted that the delivery was quicker than anticipated.
16 Dec 2023
 Verified review
Very prompt delivery but unfortunately the item was damaged. The company organised quick collection and refund.
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Answer by moonlightdesign.co.uk
18 Dec 2023
Thank you for your review! We're sorry to hear about the damage but appreciate your understanding. We're glad we could swiftly organise the collection and issue a refund.
3 Dec 2023
 Verified review
Unbelievably efficient and personal customer service. Fast, quick and friendly. A really good product too!
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Answer by moonlightdesign.co.uk
4 Dec 2023
Thank you for your wonderful review! We're thrilled to hear that you experienced unbelievably efficient and personal customer service. We're glad you found our service fast, quick, and friendly.
7 Oct 2023
 Verified review
Great range of lights. Found exactly what I wanted and they were sent very quickly and were well packaged.
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Answer by moonlightdesign.co.uk
9 Oct 2023
Thank you for your review! We're delighted that you found exactly what you wanted from our selection of lights and that your order was sent promptly and well-packaged.
1 Dec 2023
 Verified review
Amazing light, fantastic quality and customer services. Would definitely use again with no hesitation.
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your fantastic review! We're thrilled to hear that you love the light and found our quality and customer service helpful.
5 Jun 2023
 Verified review
The delivery was quick and fedex driver was polite and courteous, the lamp was perfect. Thank you
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Answer by moonlightdesign.co.uk
5 Jun 2023
Thank you for your lovely feedback! It's lovely to know that the delivery arrived promptly and the driver delivered in a polite manner. We are happy to hear you are pleased with the light received.
10 Nov 2023
 Verified review
Package arrived on time and was superbly packaged Excellent email back up. What more do you need
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Answer by moonlightdesign.co.uk
10 Nov 2023
Thank you for your kind review! We're delighted to hear that your package arrived on time and was well-packaged. We strive to provide excellent service, and we appreciate your positive feedback.
13 Oct 2023
 Verified review

Really quick, quality lamp

Really quick. Very well packaged. Exactly as I imagined. Very good quality product. Made my day.
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Answer by moonlightdesign.co.uk
13 Oct 2023
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with us, from the quick delivery to the excellent packaging. We're glad that the product matched your expectations and brightened your day (P.S. The lamp looks beautiful!)
30 Nov 2023
 Verified review
It was great that someone answered the phone which is u usual nowadays. Beth was very helpful
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Answer by moonlightdesign.co.uk
1 Dec 2023
Thank you for your 5* review! We're pleased to hear that you appreciated the personal touch of having someone answer the phone, and we're glad Beth was very helpful.
19 Jun 2023
 Verified review
Customer service was excellent as I had several questions which were all answered immediately
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Answer by moonlightdesign.co.uk
19 Jun 2023
Thank you for taking the time to leave such great feedback. It is lovely to hear that you are happy with the level of service received!
3 Dec 2023
 Verified review

Good experience all round

Kept informed of progress of order , good quality light . Arrived quickly , well packaged .
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Answer by moonlightdesign.co.uk
4 Dec 2023
Thank you for your review! We're delighted to hear that you had a good experience with us, from being kept informed about the order progress to receiving a good quality light that arrived quickly.
14 Nov 2023
 Verified review

excellent service

Great technical knowledge, excellent service, great communication, always a good experience.
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Answer by moonlightdesign.co.uk
14 Nov 2023
Thank you for your wonderful review! We're delighted to hear that you found our service excellent, appreciated our technical knowledge, and had a positive experience with us.
3 Oct 2023
 Verified review
The product arrived on time, and the packaging was very robust. Would easily use them again.
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Answer by moonlightdesign.co.uk
4 Oct 2023
Thank you for your 5* review! We're pleased to hear that your product arrived on time and in excellent packaging. We look forward to serving you again in the future.
7 Aug 2023
 Verified review
Very competitive prices and super quick delivery- I don’t know how you can improve on that?
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Answer by moonlightdesign.co.uk
7 Aug 2023
Thank you for taking the time to leave a review! What fantastic feedback, we are so pleased to hear that you are happy with our service.
9 Nov 2023
 Verified review
Excellent service, very quick delivery, great prices, and will certainly use them again
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Answer by moonlightdesign.co.uk
9 Nov 2023
Thank you for your review! We're delighted to hear that you were pleased with our excellent service, quick delivery, and competitive prices. It would be our pleasure to be of service to you again in the future.
12 Aug 2023
 Verified review

Clear website. Speedy delivery.

Clear website. Simple ordering process. Fair shipping costs (if any). Speedy delivery.
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Answer by moonlightdesign.co.uk
14 Aug 2023
Thank you for the kind feedback, it's great to hear that you found our ordering process simple and our delivery quick!